FabFitFun
West Hollywood, CA
Hybrid

Senior Product Manager (Retention)

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FabFitFun is one of the world's fastest growing e-commerce and digital media companies, delivering everything a woman needs to feel great from the inside out -- both digitally and physically through our seasonal subscription box.

The retention team at FabFitFun focuses on all aspects of the member lifecycle after signup: activation, engagement, and churn deflection. It aims to make the member experience the best it can be starting on day 1, and encourages member loyalty. We are seeking a Senior Product Manager to lead the strategy for the Retention Product Roadmap, and represent Product in a cross-functional Retention team. This role requires a keen eye for interpreting data into actionable insights that serve the business and our members.

What you’ll do:

  • Define a product roadmap that maps to core company goals and drives towards company KPIs
  • Guide discussions in a cross-functional team to provide direction and insight, and garner buy-in of your products and larger strategic vision
  • Iteratively build and test against your roadmap by using a data-driven and MVP-approach to product development
  • Conduct comprehensive data analysis and user research studies to become an expert of the customer and identify new opportunities
  • Own product-level scoping while working closely with your design and engineering counterparts to define design and development requirements
  • Rally other product teams and cross-functional teams to ensure successful outcomes
  • Define key success metrics, leverage data to make iterative decisions, and periodically report on your team’s progress towards key company goals and metrics

What you’ll bring:

  • Bachelor’s degree in Computer Science, Business, or related field required, or equivalent practical experience
  • 5+ years of product management experience, with a focus on consumer products
  • Experience with subscription services heavily preferred, as well as a broad understanding of consumer retention levers
  • Experience with defining, modeling, and analyzing user journeys, including activation, engagement, and churn.
  • Proven track record managing products in fast-paced, agile environments. You have shipped successful products by collaborating with cross-functional teams
  • Familiarity with data technologies including SQL,Tableau, Amplitude, or similar
  • Understanding of user centered design principles such as journey mapping, persona identification, pain statements, user experience and user research methodologies
  • Experience working with offshore developers a huge plus
  • Strong project management skills, able to work on multiple projects at the same time and meet time-sensitive deadlines

What you'll get:

  • Amazing benefits including medical, dental, vision, FSA, 401k and equity incentives
  • The​​ opportunity​ ​to​ ​work​ ​in​ ​a​ ​collaborative environment​ ​full​ ​of​​ bright, driven, and happy​ ​people​
  • Be a part of one of the fastest growing companies in the US that is revolutionizing eCommerce
  • Open/Flexible PTO policy - we trust our employees to manage their time!
  • Free FabFitFun subscription and quarterly credit in the Add-Ons store
  • Monthly cell phone reimbursement
  • Monthly work from home stipend while the company is temporarily remote
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What are FabFitFun Perks + Benefits

FabFitFun Benefits Overview

Amazing benefits including medical, dental, vision (+ Pet insurance!)
401K & Matching
Open/Flexible PTO policy - we trust our employees to manage their time
Donation matching program
Free FabFitFun subscription and quarterly credit in our e-commerce Add-Ons store
Monthly cell phone stipend

Culture
Volunteer in local community
Partners with nonprofits
Each of our seasonal boxes partners with a charity/nonprofit organization.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Diversity
Highly diverse management team
Mandated unconscious bias training
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Covered through Nationwide - 90%
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Charitable contribution matching
Partner with BrightFunds to allow the company to match up to $500 per employee annually for approved donations and organizations
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Stocked kitchen with amazing snacks that suit both looking for something healthy or a sweet treat in the afternoon. Kombucha & cold brew also on tap!
Some meals provided
Catered lunch weekly on Tuesday! Supplemental Catered meals also available throughout the month
Company-sponsored happy hours
Onsite office parking
Paid parking available for all of our employees
Pet friendly
Dog friendly office and right across the street from the West Hollywood dog park! You will find bowls and treats throughout the office.
Relocation assistance
Fitness stipend
You will have access to our online digital streaming platform (FabFitFun TV) that hosts a library of online fitness classes from top studies. Also hosted fitness classes every quarter in nearby gyms.
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Online course subscriptions available

Additional Perks + Benefits

Generous compensation package and extensive benefits. 12 weeks’ paid parental leave. Free FabFitFun subscription and tons of beauty freebies! Daily impact on personalizing the FabFitFun member experience.

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