Senior Product Manager (Retention)

| Greater LA Area
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FabFitFun is one of the world's fastest growing e-commerce and digital media companies, delivering everything a woman needs to feel great from the inside out -- both digitally and physically through our seasonal subscription box.

The retention team at FabFitFun focuses on all aspects of the member lifecycle after signup: activation, engagement, and churn deflection. It aims to make the member experience the best it can be starting on day 1, and encourages member loyalty. We are seeking a Senior Product Manager to lead the strategy for the Retention Product Roadmap, and represent Product in a cross-functional Retention team. This role requires a keen eye for interpreting data into actionable insights that serve the business and our members.

What you’ll do:

  • Define a product roadmap that maps to core company goals and drives towards company KPIs
  • Guide discussions in a cross-functional team to provide direction and insight, and garner buy-in of your products and larger strategic vision
  • Iteratively build and test against your roadmap by using a data-driven and MVP-approach to product development
  • Conduct comprehensive data analysis and user research studies to become an expert of the customer and identify new opportunities
  • Own product-level scoping while working closely with your design and engineering counterparts to define design and development requirements
  • Rally other product teams and cross-functional teams to ensure successful outcomes
  • Define key success metrics, leverage data to make iterative decisions, and periodically report on your team’s progress towards key company goals and metrics

What you’ll bring:

  • Bachelor’s degree in Computer Science, Business, or related field required, or equivalent practical experience
  • 5+ years of product management experience, with a focus on consumer products
  • Experience with subscription services heavily preferred, as well as a broad understanding of consumer retention levers
  • Experience with defining, modeling, and analyzing user journeys, including activation, engagement, and churn.
  • Proven track record managing products in fast-paced, agile environments. You have shipped successful products by collaborating with cross-functional teams
  • Familiarity with data technologies including SQL,Tableau, Amplitude, or similar
  • Understanding of user centered design principles such as journey mapping, persona identification, pain statements, user experience and user research methodologies
  • Experience working with offshore developers a huge plus
  • Strong project management skills, able to work on multiple projects at the same time and meet time-sensitive deadlines

What you'll get:

  • Amazing benefits including medical, dental, vision, FSA, 401k and equity incentives
  • The​​ opportunity​ ​to​ ​work​ ​in​ ​a​ ​collaborative environment​ ​full​ ​of​​ bright, driven, and happy​ ​people​
  • Be a part of one of the fastest growing companies in the US that is revolutionizing eCommerce
  • Open/Flexible PTO policy - we trust our employees to manage their time!
  • Free FabFitFun subscription and quarterly credit in the Add-Ons store
  • Monthly cell phone reimbursement
  • Monthly work from home stipend while the company is temporarily remote
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • WrikeManagement
    • SalesforceCRM
    • IterableEmail

Location

In the heart of West Hollywood! Close to many staples of the LA area including The Beverly Center, The Grove and popular restaurants and bars.
Out of the Box: How Subscription Box Service FabFitFun Experiments to Innovate
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An Insider's view of FabFitFun, Inc.

How would you describe the company’s work-life balance?

After being at this company for a few years, balancing work and life has never been a concern for me. Between the flexibility to work from home when necessary, to traveling the world, this company always encourages a balance. I really appreciate that I never have to put my life on pause -- it’s a freedom that makes this company so wonderful.

Taylor

Customer Acquisition Specialist

How has your career grown since starting at the company?

My career has grown tremendously since joining FabFitFun in 2015! I started as a Jr. Account Manager, and have worked my way up to Director, Strategic Merchandising! FabFitFun helped me to not only switch teams, but also encouraged me to take courses on any skills that I wanted to improve for my new position.

Carly

Director, Strategic Merchandising

How do you make yourself accessible to the rest of the team?

I believe in casually connecting with my team on a regular basis. During lunch I will often go to one of our team rooms and eat with them, and aim to not talk about work. My hope is that this connection will encourage them to ask me when they need something. I also try to encourage direct feedback by being grateful for ANY feedback I receive.

Arjen

SVP, People

What are FabFitFun, Inc. Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Each of our seasonal boxes partners with a charity/nonprofit organization.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Stocked kitchen with amazing snacks that suit both looking for something healthy or a sweet treat in the afternoon. Kombucha & cold brew also on tap!
Some Meals Provided
FabFitFun offers 3 catered a meals a week at our HQ in West Hollywood. Breakfast provided on Monday, while Lunch is provided on Tuesday and Friday.
Happy Hours
Happy hours are hosted Once per month.
Parking
Paid parking available for all of our employees with a paid parking incentive for those who commute to the office and don't require a parking spot or vouchers.
Pet Friendly
Dog friendly office!
Relocation Assistance
Fitness Subsidies
You will have access to our online digital streaming platform (FabFitFun TV) that hosts a library of online fitness classes from top studies. Also hosted fitness classes every quarter in nearby gyms.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Online course subscriptions available

Additional Perks + Benefits

Generous compensation package and extensive benefits. 12 weeks’ paid parental leave. Free FabFitFun subscription and tons of beauty freebies! Daily impact on personalizing the FabFitFun member experience.

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