Senior Product Manager (Los Angeles)

| Greater LA Area
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Senior Product Manager - Customer Relationship Platform

Sweetgreen is looking for a seasoned Product Manager to join our Tech team.  We are looking for a blend of front end and platform experience. As we build our “FoodOS” and we scale, we need a strategic thinker with the creativity to solve our bigger problems in simple ways, the discipline to make hard tradeoffs, in collaboration with team members and stakeholders, and the ability to earn trust with technical and non-technical leaders, including the CTO and CEO.  

As a senior individual contributor, we will rely on you to deliver a vision and roadmap for our customer-facing menu that empowers sweetgreen to 10x sales, go public, globalize, or any major business event sweetgreen chooses to pursue in the near future. This role is not about “tell me what to do, and I’ll write the requirements”, this role is about ideating and making the right decisions for our customers and company.

Your Impact 

  • Design and implement advancements to how our customer data management system is implemented, with an eye to long term use cases of personalization, experimentation and customization.
  • Recommend and implement an experimentation toolset to enable our company to build a culture of experimentation. 
  • Revamp our gift card offering program
  • Write down and work with engineering to design the necessary underlying platform to enable the use cases in your experience roadmap
  • Maintain a backlog of tech-driven improvements to our business operations, to be prioritized in collaboration with a rotating mix of corporate and technology teams.
  • Oversee large, cross-functional programs and initiatives. Work with our culinary, marketing, supply chain teams.
  • Write, write, write. We believe that writing brings clarity to thinking, helps discussions and decision making, and reduces misunderstandings and mistakes. You’ll come in as a strong writer already, and you’ll be committed to improving and leading our organization toward higher standards.

Milestones

  • Within 30 days, you will have familiarized yourselves with all systems involved, and have started building relationships with key stakeholders. You will have taken ownership of the existing sprints and participated in the standard agile ceremonies with the team. 
  • Within 60 days you will have: 
    • Drafted a document that describes the strategic approach for our Customer Data Platform team. This document will act as the vision for the squad and will be reviewed at the CTO level
    • Drafted a product proposal to buy/build an experimentation (A/B testing) solution for our company going forward.
  • Within 90 days you will have influenced the engineering stakeholders to have started the development of the work on your proposals and have established detailed requirements and timelines. Specifically, you should have built an exhaustive list of customer profile attributes (i.e. explicitly stated preferences, order channel usage, browse behaviors, etc….). These product proposals will be reviewed at the CTO level. 
  • Within 120-180 you will have reached the first milestone that you have defined for the above plan, working with engineering, design, and program management
  • By day 90, you’ll have established your own roadmap, and will start to participate in larger discussions for 2-3 year planning. 

Your Accomplishments 

  • 5+ years of experience in digital product management role. Ideally a mix of startup + bigger company, but what matters is what you have done. 
  • Proven experience designing and maintaining a roadmap and executing the vision behind it, complete with tradeoffs, dependencies, and positive returns on investment.
  • Culture of ownership, collaboration, and results within blended corporate and partner teams
  • Track record of delivering data-driven outcomes and insights, as well as influencing business and technology decisions.
  • Passionate about food. Ideally, you know what you eat, and you realize how important it is to connect people and communities to real food. Both for people and for the planet.
  • User of fitness and lifestyle app definitely a plus

Benefits

  • Three different medical plans to suit your and your family's needs
  • Dental and Vision insurance 
  • Flexible PTO plan
  • 401k; company match of 50% up to 3% of employee contribution
  • 5 months paid family leave; we believe in fully supporting new parents
  • Employee HSA and FSA
  • Complimentary greens
  • An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
  • To live the sweetlife and celebrate your passion + purpose
  • A collaborative family of people who live our core values and have your back
  • A clear career path with opportunities for development, both personally and professionally
  • Free sweetgreen swag

Come join the sweetlife!

sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen restaurant, our 4,000+ team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we’re committed to leaving people better than we found them. We’re in the business of feeding people, and we’re out to change what that means. Our people are our most valuable ingredient - the heart of our company, the face of our brand, and what truly makes the sweetgreen experience special and unique.

sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • GrailsLanguages
    • GraphQLLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks

Location

Our office is positioned in the centerpiece for LA's newest creative generation, PLATFORM and directly across the street from the Metro Station.

What are sweetgreen Perks + Benefits

sweetgreen Benefits Overview

sweetgreen is committed to offering a benefit package with flexibility and options to help you live your sweetlife. Our suite of benefits includes the core options of medical, dental, and vision as well as other voluntary benefit options to help you create the benefit package that best meets the needs of you and your family.

We believe that our employees are the most important ingredients in our restaurants and aim to support you throughout your journey at sweetgreen. FAMILY FUND

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 5 months of parental leave for the primary caretaker. We believe in fully supporting new parents.
Flexible Work Schedule
sweetgreen provides employees with a flexible work schedule that includes flexible start and end times. Do what you love on *and* off the clock.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees Give back with 5 paid volunteering hours per year.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Sweetgreen has partnered with Classpass to offer a different kind of gym membership. All benefits-eligible employees receive a subsidy per month to use towards your membership.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
sweetgreen hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

FAMILY FUND

The family fund provides emergency financial aid to employees experiencing financial hardship caused by catastrophic events outside of your control, like a natural disaster or life altering personal crisis.

Every person in the sweetgreen family can elect to donate part of their paycheck to the family fund pool of money. This is the money that will be distributed to individuals who apply for funds that will help them cope with an unfortunate situation.

With your continued support, we can truly make an impact in the lives of our sweetgreen family members who are experiencing hardship.

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