Product managers at Fair enable a seamless experience between the digital systems and the physical roads on which our vehicles move. We stand at the intersection of our teams. We know who to gather and how to empower. We provide options with understood outcomes. We create consensus rather than wrest control. Success means momentum: a united team willing to measure, learn, and iteratively launch products for our customers.

As Senior Product Manager of Financial Services, you keep customers in their cars. We’re changing the way that customers shop, sign, and pay for a vehicle. Your role is at the heart of this innovation. You ensure that our customers have all the data they need to manage their accounts and that our internal teams have the data and tools to keep our customers happy.

You collaborate with product teams to improve customer experience. Your goal: keep our business—and customers—driving forward!

You report to the VP of Product in Santa Monica, CA.

Responsibilities:

• Manage and scale our billing, servicing and accounting platform to serve customers and internal teams; identify opportunities to leverage off-the-shelf software to expedite growth
• Partner with in-house experts on state-by-state requirements for taxes, fees, compliance, and servicing
• Work with our financial teams and our auditors to maintain accurate financial records
• Mobilize a diverse, matrixed team around OKRs and SLAs
• Interpret impact of releases alongside Analytics and Data Science
• Negotiate scope to deliver desirable outcomes within constraints
• Communicate with positivity and transparency

Required Qualifications:

• At least 3 years in a product role working with homegrown systems for billing and accounting (we don’t rely on Magento, Shopify, Celigo, or Boomi)
• Experience in FinTech with ERPs like NetSuite; general familiarity with Stripe
• Passion for gleaning insights through analytics tools like Looker and Amplitude
• Proficiency with SQL
• Familiarity with Agile and tools like Jira, Lucidchart, and Google Apps
• Specific examples of how you've supported a product life cycle. This includes: collecting feedback, drafting scope and acceptance criteria, rationalizing effort and timelines, and releasing iterative product improvements.

Our benefits:

• 100% coverage of medical, dental and vision benefits for employees AND their families
• Equity incentives
• Daily catered lunch and stocked kitchen
• Green commuter benefits (office is 1 block from Expo Line)
• Quick walks to the beach, promenade, restaurants, and mid-week farmers market
• Paid parking
• Unlimited vacation package
• Up to four months 100% paid parental leave
• Cellphone reimbursement
• 401(k)
• Employee referrals rewards
• Diverse and inclusive culture
• Leadership, mentorship, and learning programs