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Product Tools Administrator

| Greater LA Area
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ServiceTitan is looking for a Product Tools Administrator to join one of the fastest growing tech startups in Southern California, backed by the best VC firms in the SaaS space. You will have administrator experience with JIRA, Aha! and Pendo, excellent communication and critical thinking skills combined with the ability to influence change that ensures we are optimally using tools to improve our workflows. 

We're a heavy data-driven company, applying insights at all levels of the company to achieve the extraordinary. You will be empowered to challenge the status quo, dream big, and make a major impact.

As our Product Tools Administrator, you will:

  • Build the vision and overall management of our tools, ensuring that our teams always have access to best of breed, and cohesive stack to maximize their productivity and bring unparalleled value to our customers. Current systems include: Aha!, Jira, Slack, etc.
  • Document and analyze current workflows to determine potential areas for improvement
  • Guide improvements that lead to improved usability or data integrity 
  • Manage user permissions for tools according to the needs of projects and teams
  • Keep track of software updates and new capabilities to guarantee we are taking advantage of improved functionalities 
  • Test new versions of the tools and plug-ins to ensure compatibility
  • Research and use industry standard methods and techniques
  • Maintain JIRA projects, workflows, permissions, and users
  • Work with Product and Product Marketing to set up Pendo guides, make sure they are adequately tested and publish to all our end-users 
  • Manage Aha! configurations and settings and facilitate training documentation and implement changes that improve product manager’s workflows 
  • Improve JIRA security. Set access permissions for JIRA projects and Confluence spaces.
  • Work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration.
  • Communicate and share knowledge with our contacts at all levels.

To be successful in this role, you'll need:

  • 4+ years’ experience as JIRA Administrator at scale with JIRA cloud experience 
  • Experience administering and rolling out Aha! 
  • Pendo administration experience preferred 
  • Expert level Atlassian tool administration knowledge on JIRA and Confluence

Why ServiceTitan?

Company Culture

We are proud of the ServiceTitan culture - it brings together brilliant, genuine and driven individuals in an atmosphere that is positive and inclusive. Check out our culture for yourself:

http://instagram.com/lifeatservicetitan | https://www.themuse.com/profiles/servicetitan | https://www.builtinla.com/company/servicetitan-inc

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Forbes Top 100 Software Companies, 2019
Inc 5000 Most Successful Companies in America, 2019
Inc 5000 Best Places to Work, 2019
Atlanta Business Chronicle Best Places to Work, 2019
Los Angeles Business Journal Best Places to Work, 2019
Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018
Deloitte Fast 500, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes Next Billion-Dollar Startup List, 2017

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity, age, disability, or genetic information. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great — and there's always room for more. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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