Core Digital Media
Core Digital Media empowers you to make smart financial decisions related to life's biggest moments
Playa Vista, CA

Product Operations Representative at Core Digital Media

| Greater LA Area
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Core Digital Media is a leader in the online marketing and lead generation business. We are a consistent Top 10 online advertiser. Core Digital Media consists of LowerMyBills.com and ClassesUSA.com which offer a diverse mix of products that are in high demand. We have innovative solutions in mortgage, education, insurance, auto loan and more. We operate in a fast paced, dynamic environment where everyone on the team “comes to win”. Our work environment is highly entrepreneurial and our success comes from our employees who voice their opinions and ideas to facilitate growth to our bottom line. Core Digital Media rewards hard work, promotes from within, supports career development and fosters a fun and friendly work environment.
Who You Will Be:
As a Product Operations Representative at CDM you will manage, maintain, and troubleshoot lead delivery of existing accounts. You will onboard new accounts in an accurate and timely manner while building positive relationships to ensure internal and external customer satisfaction. Tracking and recording all related client touch points including data and ongoing communication will be a part of your daily routine. The Service Request system will be your new favorite as you navigate through various daily requests. Manage lead delivery coordination including test leads, troubleshooting, and B2B communication between clients and engineering. You will be in charge of rejects from figuring out the issue, resolution up to future prevention. This is a demanding role that requires you to perform many tasks including creating solutions and being a great resource for product team projects. This will also help you showcase your analytical skills by sharing your data findings on efforts done with sales team, product team and other internal stake holders. We work hard, we drink a lot of coffee, we take pride in our work, and we even manage to squeeze in a game or two of Ping-Pong. 

What Your Day Will Look Like

  • Process campaign updates including, updating plans, filters or program sets
  • Create and maintain assigned wireframes
  • Utilize reference guides and team resources including client extranets, TOAD queries, MS reports, etc.
  • Maintain and update client source documentation
  • Provide sales with status updates on pending campaign updates
  • Attend and participate in team meetings, training seminars, and workshops
  • Build strong rapport and relationships with internal and external customers
  • New client onboarding, reactivation, and deactivation
  • Build and modify lead delivery format including template mapping
  • Ownership of assigned process documentations, troubleshooting, and research issues
  • Identify and support the implementation of tool enhancements

About You

  • You are good at using MS Office: Word, Excel, Powerpoint
  • You are knowledgeable in CRM systems, or have natural skills in technical navigation
  • Exceptional Troubleshooting skills or has a natural curiosity in fixing / improving systems and processes
  • Project management experience is a plus

What You Have Done to Get Here

  • You went to college and obtained a BA or BS.
  • You have had at least 2 years of Customer/Client Service experience
  • At least 1 year handling projects
  • If you have any experience in Sales support it is a plus

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Where we are

We are located in West Los Angeles in the heart of Silicon Beach.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • NodeLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • HibernateFrameworks
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • TeradataDatabases
    • KafkaDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • TableauAnalytics
    • R StudioAnalytics
    • MicrostrategyAnalytics
    • PythonAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • After EffectsDesign
    • DreamweaverDesign
    • PremiereDesign
    • Adobe AnimateDesign
    • Adobe XDDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • Microsoft DynamicsCRM
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What are Core Digital Media Perks + Benefits

Core Digital Media Benefits Overview

Core Digital Media provides its team members a comprehensive benefits package that includes medical, dental and vision coverage, 401K matching (we match 100% up to 4% of your contribution), unlimited PTO plan, in-office yoga and HIIT classes, in-office massages, breakfast and lunch provided twice per week, healthy snack options, beer on tap and much, much more.

Culture
Volunteer in local community
Core Digital Media believes in giving back to the community where we live and work. We participate in a variety of charity efforts such as LA Food Bank, Wounded Warriors Project, Angel Tree Toy Drive
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
CDM has committee focused on company culture and events, community outreach and charity, new team member buddy program and others.
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
We match 100% up to 4% of the employee's contribution
Performance Bonus
CDM's performance bonuses are paid quarterly or annually depending on the role you are in. We also give quarterly awards to those nominated by leadership as well as their peers
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Summer hours, Flexible start and end times.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
We offer 10 paid holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
We provide free breakfast on Thursday. Employees get free lunch on Wednesday.
Game Room
Our game room includes Ping Pong, Foosball, Shuffle Board, Video Games.
Stocked Kitchen
Some Meals Provided
We bring in lunch on Wednesdays and breakfast every Thursday morning
Happy Hours
Happy hours are hosted At team's discretion.
Parking
We offer employees Free on-site garage parking.
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available

An Insider's view of Core Digital Media

What’s the vibe like in the office?

CDM is unique in that it exists in a competitive, fast-paced, ever-changing industry and still maintains its collaborative, nurturing community spirit. People are encouraged to think creatively and take risks; the result is a group of people invested in and energized by the work they do.

Chelsea Fusco

Online Marketing Manager - Team Lead

What does your typical day look like?

As Social Media Manager of WalletJoy, a typical day at work is never quite typical at all! With the startup nature of the brand and the current remote work situation – every day is different. My days are always filled with support from CDM, though. When you feel appreciated, it makes a difference. This company lives out the mantras they preach!

Nicole Musa

Social Marketing Manager

How has your career grown since starting at the company?

I started as an entry-level Analyst & I am now a Director leading our CRM team. This is due to CDM's investment in my training & professional development. Leadership has always kept my best interests in mind, and has provided me with the tools needed to accomplish my goals. As a result, I have been able to succeed in ways I could not have imagined.

Megan Craven

Director of Marketing (CRM)

How do your team's ideas influence the company's direction?

In Business Analytics, we are constantly tracking and analyzing the company’s performance and impacts of any strategy or business changes. We then summarize our findings into a clear and concise story to show current health of the business and make strategic recommendations. This applies to both day to day and long-term business decisions.

David Peet

Manager of Business Analytics

What projects are you most excited about?

Our continued re-architecting monolithic applications into Microservices. CI/CD is being re-imagined and actively worked upon including expanded Test Automation capabilities. Our front-end continues to get modernized by addition of new UI frameworks. After successful migration to AWS, we continue to explore building more cloud native applications.

Deepak Vashishtha

VP of Software Engineering

Jobs at Core Digital Media
7

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Manager of Data Science

Core Digital Media
Greater LA Area
4 days ago
+42
Core Digital Media is looking for a passionate data science leader to join our data science team. As a leader of the data science team you will be piloting and leading the development and deployment of advanced Statistical and Machine Learning models. You would also be responsible for leading a team of data scientists that will leverage data and AI/ML algorithms to drive business results. You will be collaborating with different business groups in the organization and will be a trusted liaison between data science and the different groups to identify new business opportunities and integrate data science applications into business processes.

QA Automation Lead

Core Digital Media
Greater LA Area
5 days ago
+42
Core Digital Media is looking for a QA Automation Lead to join its growing team. As a QA Automation Lead at CDM, you will lead a small team of Software QA Engineers. You will play an important role in our success story, ensuring our high customer experience standards are applied to all new product releases. We are looking for a hands on QA Engineer who is currently doing automation scripting in Java or Javascript and has worked with Postman. You will motivate the team to consistently improve testing practices by code reviews, tools, and processes. You will mentor your team and help them grow into proficient QA Engineers capable of automation scripting. You will take pride in cultivating our culture of agile, cross collaboration, empathy, diversity, and growth.

SEO Manager

Core Digital Media
Greater LA Area
1 week ago
+42
Core Digital Media is focused on empowering people to improve their lives financially. For the last 20+ years, our websites LowerMyBills, WalletJoy and PolicyPilot has been focused on helping people navigate the world of finances, providing them with savings and money-making opportunities through our relationships with service providers across mortgage, credit cards, loans, insurance, banking, home services and personal finance. As SEO Manager,

Online Creative Marketing Manager (Video Production)

Core Digital Media
Greater LA Area
1 week ago
+42
Core Digital Media is seeking an enthusiastic Creative Marketing Manager to join its Online Marketing Display team. If you’re looking to challenge yourself in a fast-paced, innovative company, this is the place for you! As a vital member of the creative team, you’ll work in conjunction with online marketing managers to develop and create the most engaging and eye-catching video/animation/image ads on the Internet.

IT Manager

Core Digital Media
Greater LA Area
1 week ago
+42
The IT Manager is responsible for investigating and guiding the Help Desk team in implementing industry standard best practices from a Windows system administration perspective and will be responsible for managing user security, single-sign-on system, internal office systems and cloud infrastructure. The IT Manager builds and maintains positive and strong working relationships across the business with all internal and external partners and is an analytical, collaborative, and proactive team player.

Product Manager

Core Digital Media
Greater LA Area
2 weeks ago
+42
About Core Digital Media: We’ve been crushing it in direct-response advertising for almost 20 years, using a combination of people, platforms, and data to turn ad impressions into high-quality customers for our clients. Now, we are looking to expand our reach and our offering to customers. The Opportunity Core Digital Media is looking for a Product Manager to help lead the charge into more customer-centric efforts. Understanding the right balance

People Business Partner

Core Digital Media
Greater LA Area
2 weeks ago
+42
Partner with leaders to create a talent strategy that enables the business to achieve its OKRs. Collaborate internally with the Culture and People Team on departmental OKRs. Participate in the development and implementation of departmental career development, performance and talent management, leadership development, compensation, team member engagement, communications, training and development, succession planning/workforce planning, and G&A cost analysis. Provide clear, effective, timely and constructive feedback and/or coaching on all aspects of individual and team actions, behaviors, and interactions including but not limited to interviewing techniques, effective labor relations, team member communications, new hire orientation, training programs, etc. Partner with leadership and Recruiting to scope new requisitions as needed. Manage & coach the resolution of complex team member relations issues including resuscitating talent, disciplinary action, investigations, etc. while mitigating risks to the company and championing a positive team member experience. Maintain in depth knowledge of employment law, interpreting and creating policy & processes in line with company culture; provide coaching on policy execution and interpretation to team members and leaders. Identify key priorities and processes necessary to advance both long-term Culture and People Team & business initiatives and day-to-day Culture and People team matters.