HelloTech |  Product Manager 

Based in Los Angeles, HelloTech provides professional and affordable on-demand tech support via a network of fully vetted independent technicians throughout the US. HelloTech providers deliver a wide range of services, focusing on computer support and repair, home networks, smart home devices and televisions. HelloTech has a direct-to-consumer presence and is also deeply integrated with various manufacturers and retailers and is the national installation provider for Samsung, Walmart.com, SmartHome.com, Ooma, SimpliSafe and many others. We are at the intersection of several powerful trends including the “gig” economy, smart homes, and in-home aging. HelloTech boasts an exclusive and coveted network of world-renowned corporate and VC investors, elite industry advisors and an accomplished and proven leadership team.

We are seeking a Product Manager to design, build & ship market-leading products & services. This is a great opportunity to join a scaling startup as we continue to grow and innovate, with exposure to executives and team members across the organization.  

As a Product Manager at HelloTech, you’ll serve as the advocate for our users. You will translate customer feedback, ideas, and data into a realistic plan and see it to fruition. This role requires you to work cross-functionally from design through conception to push features. If you are excited by HelloTech’s mission and have a strong desire to make an impact, we want to hear from you!

Responsibilities

• Define feature requirements 

• Lead customer interviews, competitor research, and internal stakeholder check-ins

• Collaborate with product marketing, product design, and engineering to ensure initiatives stay on track

• Be a leader on the scrum team. You’ll be expected to clearly communicate requirements, make informed trade-off decisions, foster a collaborative and constructive environment, and ensure on-time releases

• Work cross-functionally with Marketing, Operations & Support to help launch initiatives (such as feature and benefit training and documentation)

• Manage projects in JIRA and Confluence

• Facilitate priority discussions and decisions across multiple functional teams 

Required Qualifications

• 3+ years of product management experience with proven success in delivering end user-facing products and services

• Demonstrated ability to think strategically, work collaboratively and lead complex and highly impactful cross-functional projects from concept to completion

• Ability to work autonomously in a fast-paced, multiple-project environment

• Experience and a deep understanding of agile software development process

• Strong presentation and written/ verbal communication skills

• Deep e-commerce experience including best practices and understanding of consumer behavior. Strong web and mobile e-commerce experience is preferred

• Hands-on product manager with the ability to prototype UI/UX as needed

• Detail-oriented with the ability to clearly define user stories and requirements

• Strong prioritization skills

• Ability to leverage metrics and data to inform decision-making

Perks 

• Full benefits (medical, dental, and vision)

• Paid lunches twice per week

• Stocked kitchen

• Flexible vacation time

• Frequent happy hours and company outings 

• New office in Westwood