Product Manager - Supply Chain Solutions at iHerb
We are looking for a Product Manager to participate in the creation of new products and features for our Warehousing systems, including but not limited to WMS, LMS, WES and Robotics. The Product Manager is proficient in working with cross-functional teams and can translate customer and business needs into product definitions. The Product Manager should be familiar with and can carry out standard industry best practices and relies on experience and judgment to plan and accomplish goals. The Product Manager is ultimately responsible for product functionality and usability and is able to communicate efficiently and effectively with engineering teams to make sure requirements are met.
Gather and document both business and technical requirements via phone and in-person meetings with business partners
Optimize current processes for WMS, LMS and other homegrown software systems
Create, plan and meet process project schedules
Evaluate and report system performance
Perform customer demos of new processes and report performance
Formulate and define project assumptions, objectives and scope based on customer needs and thorough understanding of business and technical requirements
Maintain and groom product backlog ensuring user stories are well formed with acceptance criteria.
Take an active role in working with the development team(s) to ensure defined user stories are reflected in their technical design as projects are broken down into development sprints.
Take an active role in the estimation, sprint planning, daily scrum, and retrospective meetings.
Communicate and coordinate with constituents on proposed solutions, project status and timeline for delivery.
Deliver internal and external product training on new feature enhancements or modules.
Gather data and metrics to drive projects and measure success
Proficient at gathering both internal and external data and turn it into decision making tools
Trend analysis of products to plan for strategic enhancements based on current usage
The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
Knowledge, Skills and Abilities:
Expertise designing and implementing Supply Chain System Solutions, preferably with WMS and/or LMS.
Strong background and understanding of distribution processes, material flow, and human factors interaction
Experience in leading Business Analysis, Business Process Design and Application Development (SDLC)
Identify market opportunities and complete competitive analysis
Experience developing product strategy with a strong aptitude for determining optimal market positioning
Ability to multitask and thrives in a fast paced environment
Customer first mentality with the knowledge to work with internal groups to improve business processes
Excellent written/verbal communication and must work well with others
Experience with global retail e-commerce companies
Background in Industrial Engineering
Generally required 5+ years of WMS and/or LMS design and implementation experience.
Bachelor’s Degree in Industrial Engineering, Logistics, Supply Chain, or Computer Science related field is preferred.