Are you a digital marketing enthusiast who loves figuring out new ways to connect with customers? Do you thrive on data and optimizing products based on the value they’re generating? Are you passionate about leading small teams to big success? If you’ve answered ‘yes’ to these questions, then read on. We might just have the role for you.

About the Team:

At ChowNow, our mission is to help local restaurants grow their business by improving relationships with their customers.

We are passionate about serving the needs of over 10,000 restaurants to help them compete in an increasingly technical world. Our team works on products focused on restaurant clients and their diners, who transact over $1M daily on the ChowNow platform.

We believe positive relationships make our team able to do more with less. You will collaborate, learn, teach, and experiment with new approaches to getting big things done together.

Our team is located in the Playa Vista neighborhood and tech hub of Los Angeles — just a few minutes from both the beach and the freeways. We believe in equal opportunity for all, and you should, too. We’ve been named a Best Place to Work, have been certified as a Great Place to Work, and have a whole bunch of happy employees on Glassdoor.

About the Position:

As our newest Product Manager, you will define, build, launch, and maintain a suite of online marketing tools that will help restaurants grow their business by strengthening relationships with their customers. You will be responsible for defining major new product initiatives and representing the Technology organization across the company. You’ll lead our teams in celebrating successes and acknowledging failures.

As a Product Manager, you'll work from our Los Angeles Headquarters. This position reports directly to the Chief Product Officer.

Specifically You Will:

• Plan a product roadmap that provides simple and effective marketing opportunities for our restaurant customers to connect with their diners
• Collaborate with our Growth Marketing, Client Success, and Sales teams to identify new opportunities to enhance ChowNow’s Restaurant Marketing platform
• Keep up-to-date on the latest digital marketing and e-commerce technologies that provide new ways to solve customer problems
• Conduct UX research to learn consumer behavior and better empathize with our restaurant clients and their diners

Within 30 Days, You'll:

• Complete the ChowNow New Hire Ramp Camp
• Learn ChowNow’s sales process to understand how we position our products and services to demonstrate value to local restaurant owners
• Learn ChowNow’s client onboarding process to understand how restaurants are set up on the platform and how we help increase revenue for our clients
• Become familiar with ChowNow’s product development cycle by releasing your first feature into production
• Conduct customer interviews to empathize with our users and identify product opportunities
• Gain a complete understanding of our customer lifecycle email programs

Within 60 Days, You'll:

• Learn about the tech stack, database structure, and system architecture
• Set key success metrics and establish a high-level product roadmap based on your discovery of customer pain points and how we can solve for them
• Prioritize product backlog items for two full sprints of design and development work
• Become familiar with our analytics tools and recommend improvements to our data strategy
• Complete a competitive analysis of top B2B2C marketing providers to help us identify potential features to explore

Within 90 Days, You'll

• Work with stakeholders to test proof-of-concepts with clients
• Refine the product roadmap with scope and rough project milestones
• Share the product roadmap with key stakeholders and articulate the customer and business impact
• Release your first major product based on your rollout strategy

You Should Apply If:

• You’re constantly curious about the latest trends in digital marketing and e-commerce
• You’re a former product marketing manager or a product manager who loves marketing
• You have experience building B2B2C products
• You can naturally formulate hypotheses and analyze results to hone in on the right decisions
• You are excited to interact with customers to collect feedback
• You are able to identify nuggets of opportunity from a sea of data
• You’re a fan of iterative development, working with cross-functional teams to hypothesize, measure impact, and learn from previous releases to iterate on future roadmap plans

About Our Benefits:

• Competitive salary
• Ongoing training and growth opportunities
• A "best place to work" winner multiple times where we focus on creating a great employee experience
• Rock solid medical, dental, and vision plans
• Open Vacation Policy; paid holidays; we expect you to work hard, but still enjoy your personal life
• Six weeks of fully paid primary parental leave and two weeks secondary leave.
• Employer contributing student loan assistance program
• Commuter benefits (including Uber Pool)
• Employee Stock Incentive Plan
• Quarterly Industry Speakers Series
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion)
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly
• Enough freedom to spread your wings while still holding you accountable
• Fully stocked kitchen and cold brew on tap