Product Manager, Programmable Voice

| Greater LA Area

We solve real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product managers, designers, and product marketers works closely with our thousands of users to help make their lives easier through technology. We embrace agile development and design thinking to ship hundreds of new features every month. We measure our success based on our customer’s success. We strive for real impact.

Product Manager, Programmable Voice

ServiceTitan is looking for a Product Manager who has a basic understanding of telco carriers and routing along with a track record of owning and driving high availability systems. The product manager will own the uptime and product roadmap of ServiceTitan’s phone and text message offerings. This role requires strong technical acumen and a high degree of accountability for our telco infrastructure.

What you'll do

  • Own the product vision for our telecommunications infrastructure and new features
  • Ensure world-class uptime and availability of our telecommunications offerings by working closely with the infrastructure engineering team and 3rd party vendors
  • Participate in agile product development process, ensure features are prioritized correctly and releases are delivered on time
  • Assist telecom delivery team with complex porting request and telecom setup
  • Engage closely with our enterprise customers to understand their telecommunications needs and translate those into product capabilities
  • Represent ServiceTitan as a domain and product expert in customer and prospect meetings and on our online community
  • Collaborate closely with the product design and engineering teams to deliver an extraordinary product experience
  • Drive success and adoption of your products by working closely with product marketing managers in creating internal and external launch plans

What you'll need

  • Experience in telecom and at least 1-2 years in a product management or technical role
  • 4-year degree from a top university, MBA or related graduate degree strongly preferred
  • Prior experience with APIs and 3rd party integrations
  • Gathering and transforming business requirements and market needs into a successful product vision
  • Strong organizational, written and oral communication skills
  • Proven ability to deliver on commitments and timelines
  • Ability to thrive in a dynamic environment and manage multiple competing priorities
  • Prior cloud computing / SaaS experience is a plus
  • Experience with agile development methodologies like Scrum is a plus

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Los Angeles Business Journal Best Places to Work 2018
Inc 5000 Best Workplaces 2018
Inc 5000 America’s Fastest Growing Companies 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Glassdoor/Battery Ventures Cloud Computing Companies 2018
Forbes Next Billion Dollar Startup 2017

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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