Product Manager - Mobile

| Greater LA Area | Hybrid
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Are you experienced in mobile and love figuring out new ways to connect with customers? Do you thrive on data and optimizing products based on the value they’re generating? Are you passionate about leading small teams to big success? If you’ve answered ‘yes’ to these questions, then read on. We might just have the role for you.

About Us:

ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Google, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace.

Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 14,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace, and the kind of mission, that appeals to you, we’d love to talk.

Learn more by checking out our reviews on Glassdoor (they’re excellent). Together we can preserve neighborhood flavor, one restaurant at a time.

About the Position:

As our Product Manager responsible for our Mobile branded iOS and Android apps , you will define, build, launch, and maintain a suite of mobile tools that will help restaurants grow their business by strengthening relationships with their customers. You’ll partner with our engineering, sales and customer support teams to identify new areas of opportunity for us to explore. As your product area increases in scope and success, your level of responsibility and influence over strategic company priorities will grow, too.

This is an exciting opportunity to lead the development of existing products and new features that will directly impact our restaurant partners. You’ll represent the Product organization across the company. You’ll help us integrate with strategic partners including Square, Apple, Google, Yelp, and DoorDash. We’re currently processing over $600 million in food sales annually with over 1 million monthly active users, and we’re excited about where we’re taking things from here.

This position is located in our Los Angeles Headquarters and reports directly to the Senior Director of Product Management.

Specifically you will:

  • Plan a product roadmap that provides simple and effective mobile opportunities for our restaurant customers to connect with their diners.
  • Collaborate with our Engineering, Client Success, and Sales teams to identify new opportunities to enhance ChowNow’s mobile platform.
  • Keep up-to-date on the latest mobile technologies that provide new ways to solve customer problems.
  • Conduct UX research to learn consumer behavior and better empathize with our restaurant clients and their diners.

Within 30 days, you’ll:

  • Complete our ChowNow onboarding (Ramp Camp).
  • Learn ChowNow’s sales process to understand how we position our products and services to demonstrate value to local restaurant owners.
  • Learn ChowNow’s client onboarding process to understand how restaurants are set up on the platform and how we help increase revenue for our clients.
  • Become familiar with ChowNow’s product development cycle by releasing your first feature into production.
  • Conduct customer interviews to empathize with our users and identify product opportunities.
  • Gain a complete understanding of our customer lifecycle email programs.

Within 60 days, you’ll:

  • Learn about the tech stack, database structure, and system architecture.
  • Set key success metrics and establish a high-level product roadmap based on your discovery of customer pain points and how we can solve for them.
  • Prioritize product backlog items for two full sprints of design and development work.
  • Become familiar with our analytics tools and recommend improvements to our data strategy.
  • Complete a competitive analysis of top B2B2C marketing providers to help us identify potential features to explore.

Within 90 days, you'll:

  • Work with stakeholders to test proof-of-concepts with clients.
  • Refine the product roadmap with scope and rough project milestones.
  • Share the product roadmap with key stakeholders and articulate the customer and business impact.
  • Release your first major product based on your rollout strategy.

Within 6 months, you’ll:

  • Become known as an enthusiastic product leader and subject matter expert, demonstrating your ability to seek out new ideas, solve problems quickly, and collaborate with teams across ChowNow.
  • Define and champion the long term vision of our Mobile Platform.

Within 1 year, you’ll:

  • Build your product area into a successful line of business that’s generating additional orders and revenue for our restaurant partners.

You Should Apply If:

  • You’re constantly curious about the latest trends in mobile strategies.
  • You’re a Product Manager who loves all things mobile.
  • You have the ability to tell stories and surface insights through data.
  • You have experience building B2B2C products.
  • You have experience working with agile teams and are a subject matter expert in teaching agile best practices.
  • You can naturally formulate hypotheses and analyze results to hone in on the right decisions.
  • You are excited to interact with customers to collect feedback.
  • You are able to identify nuggets of opportunity from a sea of data.
  • You’re a fan of iterative development, working with cross-functional teams to hypothesize, measure impact, and learn from previous releases to iterate on future roadmap plans.

About Our Benefits:

  • Competitive salary
  • Ongoing training and growth opportunities
  • A "best place to work" winner multiple times where we focus on creating a great employee experience
  • Rock solid medical, dental, and vision plans
  • 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
  •  6 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 6 Weeks of Paid Pregnancy Leave
  •  Employer contributing student loan assistance program
  • Commuter benefits (including Uber Pool)
  • Monthly gym reimbursement
  • Employee Stock Incentive Plan
  • Quarterly Industry Speakers Series
  • Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion)
  • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly
  • Enough freedom to spread your wings while still holding you accountable
  • Fully stocked kitchen and cold brew on tap

We are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • WebpackLibraries
    • EnzymeLibraries
    • BottleFrameworks
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • PrincipleDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen
    • SlackCollaboration

Location

The ChowNow HQ is in the heart of LA's tech scene. Culver City is near the beach, the freeways, the airport, & the tech industry action. Just 5 minutes from the vibrant center of Downtown Culver City, team members have the opportunity to explore the local fare to their heart's content.

An Insider's view of ChowNow

How has your career grown since starting at the company?

Starting as a graphic design intern and now working as a front-end developer I can definitely attest to ChowNow being an amazing place to grow your career. I've been here a little more than 5 years, and am still growing constantly both personally and professionally.

Kim

Lead Front End Engineer

How does your team reward individual success?

Individual success is more than metrics. It’s about being celebrated by your peers when you work hard to accomplish your goals. This takes different forms like winning Weekly Spotlight—or the Frog Trophy, which goes to the top performer because everyone deserves to be recognized for their accomplishments and celebrated amongst the company.

Angie

Customer Support Vendor Manager

What are ChowNow Perks + Benefits

ChowNow Benefits Overview

Competitive Compensation
Ongoing training and growth opportunities.
A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
Rock solid medical, dental, and vision plans.
Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
401(k) Matching
Employer-contributing student loan assistance program or continuing education reimbursement program
Commuter benefits (including Uber Pool).
Employee Stock Incentive Plan.
Pet insurance for your fur babies
Quarterly Industry Events (Women, LGBTQIA+, Diversity, Inclusion).
Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
Enough freedom to spread your wings while still holding you accountable.
Fully stocked kitchen and cold brew on tap in our satellite offices

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Paid industry certifications

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