Product Manager (iHerb Supply Chain Solutions) at iHerb LLC.

| Orange County
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Job Summary
We are looking for a Senior Product Manager to participate in the creation of new products and features for our Warehousing systems, including but not limited to WMS, LMS, WES and Robotics. 
The Senior Product Manager establishes processes for management of product requirements throughout the development life-cycle, including maintenance. 
The Product Manager establishes processes for product release, is proficient in working with cross-functional teams and can translate customer and business needs into product definitions. 
As Product Manager, you should be familiar with and can carry out standard industry best practices and relies on experience and judgment to plan and accomplish goals. The Product Manager is ultimately responsible for product functionality and usability and is able to communicate efficiently and effectively with engineering teams to make sure requirements are met.

Job Expectations:
● Gather and document both business and technical requirements via phone and in-person meetings with business partners
● Optimize current processes for WMS, LMS and other homegrown software systems
● Create, plan and meet process project schedules
● Evaluate and report system performance
● Perform customer demos of new processes and report performance 
● Formulate and define project assumptions, objectives and scope based on customer needs and thorough understanding of business and technical requirements
● Maintain and groom product backlog insuring user stories are well formed with acceptance criteria.
● Take an active role in working with development team(s) to insure defined user stories are reflected in their technical design as projects are broken down into development sprints.
● Take an active role in the estimation, sprint planning, daily scrum, and retrospective meetings.
● Communicate and coordinate with constituents on proposed solutions, project status and timeline for delivery.
● Deliver internal and external product training on new feature enhancements or modules.
● Gather data and metrics to drive projects and measure success
● Proficient at gathering both internal and external data and turn it into decision making tools
● Trend analysis of products to plan for strategic enhancements based on current usage

Knowledge, Skills and Abilities:

● Expertise designing and implementing Supply Chain System Solutions, preferably with WMS and/or LMS.
● Strong background and understanding of distribution processes, material flow, and human factors interaction
● Experience in leading Business Analysis, Business Process Design and Application Development (SDLC)
● Identify market opportunities and complete competitive analysis
● Experience developing product strategy with a strong aptitude for determining optimal market positioning
● Ability to multitask and thrives in a fast paced environment
● Customer first mentality with the knowledge to work with internal groups to improve business processes
● Excellent written/verbal communication and must work well with others

● Experience with global retail e-commerce companies
● Background in Industrial Engineering

Experience Requirements:
Generally required 5+ years of WMS and/or LMS design and implementation experience.

Education Requirements:
Bachelor’s Degree required. An emphasis in Industrial Engineering, Logistics, Supply Chain, or Computer Science related field is preferred
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An Insider's view of iHerb LLC.

What's something quirky about your company?

“Everyone is really different, nice and cool to be around. People are comfortable to be themselves, which is not common.”


Junior Software Developer I

What's the biggest problem your team is solving?

“Most of the challenges stem from the extreme growth of the company in addition to keeping up with the technological advances in the market. We migrate and change quickly to adapt, which is the fun part because we are continuously learning.”


Senior Software Developer I

How does the company support your career growth?

"Everyone here is so brilliant. The teams are open and receptive to questions and work with you by providing constructive feedback, in addition to the camaraderie that supports consistent learning and development."


Junior Software Developer I

How do you empower your team to be more creative?

"More so than empowering individuals, you have to hire the right people, trust them and let them do what they are good at.”


Director of Software Development & Platform

What's the biggest problem your team is solving?

"The problem my team is currently solving is how to integrate robots into the warehouse. iHerb recently brought on a new team of engineers to design the robots and my team will be interfacing with them. This will involve a range of sub-problems from path finding for robot navigation to dynamic location management."


Software Developer II

What are iHerb LLC. Perks + Benefits

iHerb LLC. Benefits Overview

Perks include snack and beverage stations, on-site gym's, video arcade rooms, sand volleyball court, team happy hour and networking events and etc...iHerb is dedicated to providing comprehensive medical, dental and vision plans by contributing 75% or more of the monthly costs associated, regardless of one's level of coverage.

Volunteer in local community
iHerb is committed to helping great causes here at home and around the world. We partners with organizations like the Boys and Girls Club, Susan G Komen, Ronald McDonald House, Exceed, etc...
Partners with Nonprofits
Worldwide, we’ve donated over $5 million. iHerb facilitates two schools in Cambodia in addition to supporting the Cambodian Children's Fund and New Hope Cambodia in support of children's education.
Friends outside of work
Eat lunch together
Intracompany committees
iHerb's iFit and iFocus teams are dedicated to organizing company events in addition to creating wellness programs and initiatives. The overall health and wellness of our team members is priority!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
iHerb Team Members can contribute up to $2700 annually to their FSA.
Disability Insurance
iHerb provides both short and long term disability coverage for it's Team Members.
Dental Benefits
iHerb provides both a DHMO and PPO thru Cigna Dental
Vision Benefits
Health Insurance Benefits
iHerb contributes 75% or more to the monthly costs associated with health plans ranging from Blue Shield's HMO, HMO+, PPO and HDHP.
Life Insurance
iHerb provides all full-time Team Members with a 100% company-paid $50,000.00 life/AD&D policy. In addition, Team Members have the option to elect additional life/AD&D coverage plans.
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
iHerb contributes a 100% match up to 4% of the Team Member's election. This is a "Safe Harbor" plan, absent from a vesting period , therefore the money that iHerb contributes is yours from day one.
Company Equity
iHerb provides a generous Profit Sharing and Phantom Unit Plan that provides equity to employees based on a minimal vesting period.
Performance Bonus
iHerb's annual discretionary bonus program is generous to say to say the least! Bonus plans are aligned with the individual and overall success of the company and Team Member.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Acme Co. employees receive between 15 and 20 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Stocked Kitchen
Happy Hours
Happy hours are hosted On occasion .
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250 with a maximum total match of $5250.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend