About SameSky Health

The healthcare system is not created equally: it leaves out people and entire communities. SameSky Health exists to build a healthier, more equitable world, one where no culture is left behind. Through our multiculturally driven experts, data, and technology, we’re fiercely committed to connecting every person to the care they need, exactly when they need it.

At SameSky Health, we believe connecting cultures is what changes the world. That’s why we’re built on a foundation of cultural intelligence: our expertise and technology go far beyond communications to deliver culturally inclusive, specific data and analytics for populations who have been overlooked or were never reachable before. By striving to understand each individual — clinically, socially, behaviorally, culturally — we personalize every healthcare interaction to create the trusted relationships needed for more impactful, meaningful experiences. We partner with health plans to provide fresh, effective solutions that drive real results.

Launched in 2017, SameSky Health engages 2.3 million+ members across 15 states, in 25+ different languages. The company’s cultural expertise and technology-based solutions enable health plans to grow member engagement, improve quality measures, and increase overall health outcomes. We are on a mission to create cultural connections for a healthier, more equitable world. SameSky Health is based in North Hollywood, CA.

The Product team is looking for a Business Analyst to help support the creation and delivery of the features on the Product Roadmap. The ideal candidate is a curious and passionate self-starter who wants to use their talents to help make the healthcare system work better for everyone, including people who have trouble accessing care and navigating the complexities of the system. 

The Product team works to understand the needs of healthcare members, payers, and providers within our client base and in the broader healthcare market. Then we translate those needs into stories and requirements that can be brought to the Engineering team for solution design, estimation, and development. After development is complete, the Product team supports Quality Assurance and User Acceptance Testing and facilitates delivery of new features to internal and external customers. 

We value continuous improvement, empathy, honesty, and work-life balance. To be successful in this role, the ideal candidate will be an organized problem-solver with exceptional active listening skills and strong written and verbal communication skills. This role is often required to bridge the gap between business needs and engineering capabilities, so both business acumen and tech-savvy are essential.

Your day-to-day

• Represent Product in attendance of all scrum ceremonies including daily stand-ups, backlog grooming, sprint planning, sprint demos, sprint retrospectives
• Assist with managing the Intake Backlog, which includes processing new ideas for product changes and new features, new product offerings, and client-specific enhancements that are submitted from across the organization
• Lead requirements gathering efforts for specific features including scheduling meetings with stakeholders to understand the business needs, documenting the business requirements, and facilitating grooming sessions with engineering to understand technical feasibility and assist with the creation of technical specifications
• Assist with keeping the Product Roadmap up to date with all new features
• Assist with analyzing and prioritizing the features within the backlog to determine what needs should be addressed first and keep stakeholders informed of prioritization decisions and estimated delivery timelines
• Facilitate and participate in User Acceptance Testing including writing acceptance criteria and test cases and obtaining sign-off from stakeholders on new features prior to release
• Assist with release planning including the creation of release notes, representing features at Change Acceptance Board meetings, and communicating recent releases to internal stakeholders
• Help define and document Standard Operating Procedures for repeatable processes related to the Product Development lifecycle and enforce adherence to established processes to help the organization mature so that we can operate efficiently at scale
• Participate in strategic initiative task teams to advance the big-picture or longer-term goals of the organization, which may involve carving out a limited amount of time each week to work on innovation or passion projects
• Participate in the Annual Performance Evaluation Cycle process, which includes setting goals for yourself that align to the company’s broader initiatives as well as personal growth goals and regularly checking on progress towards those goals throughout the year
• Stay up-to-date on mandatory compliance trainings and other trainings related to company policies and procedures
• Support other departments such as Growth, Marketing, Operations, Engineering, and others as needed

Your experience

• 2 or more years experience in Product Development preferred (entry-level candidates may be considered with relevant internship or course experience)
• Familiarity with Software Development Life Cycle (SDLC) methodologies
• Experience writing business requirements and technical specifications
• Experience facilitating QA and/or UAT testing
• Experience creating wireframes, prototypes, process flows, or other visual artifacts to support business requirements
• Exceptional critical thinking and problem solving skills
• A collaborative spirit and positive attitude
• Attention to detail and the ability to understand nuanced requirements to create the best experience for a diverse user base
• Project Management skills including the ability to create a project plan with a schedule and track adherence to the plan throughout execution
• Time management skills, the ability to prioritize your workload, and the flexibility to be responsive to changes and emerging requests
• A pragmatist that can work autonomously to move projects forward
• A commitment to lifelong learning and continuous self-improvement
• Familiarity with the Design Thinking model as a human-centered approach to innovation is strongly desired, as we often leverage tools and methods including jobs-to-be-done, creative ideation, personas, user journeys, user research, usability testing and more to understand problems and create the best possible solutions

This position will report to the VP or Manager within the Product department. This is a full-time remote position, although occasional travel opportunities may occur for events such as in-person team building, conferences, client visits, field research, etc. 

Some of the great perks of working at SameSky Health 

• Low premium medical/dental/vision options for team members & significant contributions toward dependent's coverage
• Generous PTO starting at three weeks annually
• Ten paid holidays plus two additional flex holidays
• Paid parental leave
• Student loan contribution program
• Stock options
• The ability to have a positive impact on people who need it most
• The support of a highly dedicated team focused on building the future of healthcare

We encourage you to apply even if you feel unsure about whether you meet every single requirement. We look for people who are passionate about what we do, not just those who check off all the boxes.

SameSky Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

State hiring guidelines 

SameSky Health hires talent all around the U.S. based on remote/hybrid eligibility. Some roles may carry specific location-based eligibility requirements. Our People Operations team can help answer any questions about location after starting the recruiting process.

Please note: Although many of our positions are remote, authorization to work in the U.S. is a requirement. We are unable to sponsor applicants for work visas at this time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for long periods. The employee must frequently reach with hands and arms. The employee occasionally is required to use hands to finger, handle, or feel; and talk or hear; stand and walk; bend/stoop/twist/squat/kneel; fine motor manipulation. The employee must regularly lift and move up to 10 pounds and occasionally lift and move up to 30 pounds.  Anything over the weight limits should be done as a two-person lift or with a mechanical lift. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in an indoor environment. Occasionally works near the visual display. The noise level in the work environment is usually low to moderate.