We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our Customer Adoption team is where you belong.

We are looking for a passionate, hard-working professional with an ability to work cross-functionally in a dynamic and fast-paced environment.

As our Pro Product Specialist, you will: 

• Provide an amazing customer ongoing experience for the Pro products after a customer is live with them.
  • Guide customers in best practices and provide specialized support (e..g, working with customers to answer questions, best utilize features, further engage the experience, etc.)
  • Foster positive customer sentiment for referrals, social interaction, future adoption, etc.
  • Minimize customer churn / perceived product gaps by offering creative work-arounds while functionality is being improved.
• Increase stick rate during trial periods or promotional offers, ie free trials 
• For Marketing Pro, provide expert guidance and review of campaigns and campaign content. 
• Increase NPS for the Pro products.
• Provide continuous feedback to Product on how we can improve the experience for the customer.

To be successful in this role, you'll need: 

• 2+ years of relevant experience managing multiple accounts with a proven track record of success OR 1+ years experience in the home services industry as a GM, Ops Manager, or similar role
• BA/BS degree required
• Self-starter that thrives in a fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
• Demonstrated ability for and interest in project management and analyzing data sets
• Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail
• Team player with strong communication and organizational skills, and an ability to “roll with the punches” while still having fun at work
• Intermediate level understanding of value drivers in recurring revenue business models