Job Summary:

We are looking for a Lead Product Manager to participate in the creation of new products and features for our global E-Commerce systems. You’ll be responsible for defining an innovative product strategy and vision for systems that are used by iHerb’s international customer community. The ideal candidate will have a passion for understanding the customer and building products that address complex E-commerce challenges on a global scale, while leading and developing a team. You will be responsible for the product roadmap and you make sure it is aligned with business objectives. Together with your team of product owners you will translate your product roadmap to goals for the individual teams across both web and mobile platforms. If you have a proven track record of defining great product roadmaps and working with agile development teams to build world class customer experiences, this is the role for you!

Job Expectations:

• Provide support and analyze E-Commerce systems and make recommendations and proposals for improved effectiveness and efficiency.
• Delivers in a short period with little guidance relative to work complexity
• Embraces an agile mindset and keeps a positive outlook when facing opposition or change
• Consistently delivers work defect free with only occasional edge case bugs. Passes code reviews consistently with no rework and no issues in design.
• Able to resolve complex bugs and complete complex projects with technical guidance. Beginning to take on design tasks
• Clearly communicates project status and technical concepts with others. Provides regular updates and estimated time of completion
• Can complete complex work with little direction
• Lead projects and manage requirements development, functional design, and end user training and support.
• Coordinate and/or deliver end-user training as appropriate.
• Provide recommendations on Technology solutions to address business needs.
• Develop IT Strategy and Roadmap for each business function.
• Provide leadership on Product Management processes and practices.

Knowledge, Skills and Abilities:

Required:

• Experience or understanding of Business processes for Retail and Wholesale industries desired.
• Experience in leading Business Analysis, Business Process Design and Application Development (SDLC).
• Experience completing Buy vs. Build analysis
• Identify market opportunities and complete competitive analysis
• Experience developing product strategy with a strong aptitude for determining optimal market positioning
• Understand customer needs, gather details for initiatives and document supporting business cases
• Experience with managing a moderately complex product portfolio
• Can establish and track KPIs that demonstrate the overall health of a product portfolio
• Has lead the development and launch of moderately complex products
• Has an understanding of development technologies and distributed web-based systems
• Working knowledge of at least two or more functional areas such as product management, engineering, UI, sales, customer support, finance or marketing
• Experience managing direct reports

Experience Requirements:

• Generally requires 5-7 years of leading, managing & coaching teams in an E-commerce setting

Education Requirements:

• Bachelor’s Degree required. A degree in Computer Science is highly preferred

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