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Telesign
Telesign exists to make the digital world a more trustworthy place for everyone.
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Identity & Fraud Expert Lead Americas

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Who We Are:

TeleSign is a Digital Identity & Fraud Management company that is redefining the way the largest brands in the world protect, connect and engage with their users. With an innovative suite of APIs, enhanced by Identity intelligence and Machine Learning, TeleSign delivers communication, verification and Digital Identity solutions that have been used by almost everyone around the world. In business for more than a decade, profitable and located in the heart of Silicon Beach with panoramic views of the ocean and Hollywood sign, there is no better place to evolve and grow your career.

The Identity & Fraud Expert team is the “glue” between the customers and TeleSign Solutions. The Identity & fraud expert is a hands-on sales engineer role, working closely with internal stakeholders and customers to gather requirements, map products & build solutions and support sales team to deliver value to customers.

The ideal candidate should have a proven track record of success and delivering high quality high scale products.

Essential Functions

  • Manage the expansion of Telesign’s Data services (Phone ID and Score) & future Digital Identity & Fraud Management solutions in AMERICAS Learn about customer problems and products or technologies that are relevant to solving these problems.
  • Lead a team of Fraud & Identity Experts in Americas.
  • Create and present compelling presentations and demonstrations for potential customers over calls and in-person meetings.
  • Get acquainted with TeleSign products and data, and use that knowledge to act as subject matter expert for customers including customer data scientists.
  • Understand customer problems, use cases and workflows, and maps TeleSign’s product and solutions accordingly.
  • Plan customer’s data tests and contextualizes POC results for customers
  • Identify, define and validate requirements arising within the market by working with internal stakeholders, gathering feedback from current and potential customers, and conducting market research.
  • Understand all aspects of the customer journey and experience with TeleSign portals,APIs and products, and improve customer experience and outcomes.
  • Develop customer solution strategy and plan for Fraud & Identity solutions growth in AMERICAS
  • Execute the plan and identify gaps in products, customer needs or internal processes.
  • Communicate regularly and effectively on progress, issues and blockers to senior leadership
  • Deliver insightful analysis of market opportunities for both current and upcoming products.
  • Collaborate in product development roadmap
  • Create and track business & product KPIs on the performance of TeleSign customer facing portals; gather customer and internal stakeholder feedback; and identify actionable insights to make ongoing improvements to the customer experience and business growth.
  • Build & GTM great products & solutions!

Essential Requirements

  • Experience on Fraud Management & Digital Identity – Identity Verification, New Account Fraud, Account Takeover, Credit Risk, Communication Frauds.
  • 7-10 Years of experience in either Product Management/Pre-sales/Sales Engineering/Fraud Operations
  • Experience of working within Fraud teams or Fraud Management Providers or Fraud Platforms or Credit Bureaus.
  • Experience with web user interfaces, websites and portals.
  • Experience with RESTful APIs and exposure to REST, HTTP, JSON, XML, authentication concepts.
  • Experience with Cloud Services and running high volume applications in distributed infrastructures.
  • Knowledge and experience of tools and techniques assessing competitor products, market research, and cost benefit analysis to identify business value of products.
  • Management of projects involving development teams working closely with all disciplines.
  • Strong analytical, critical thinking and problem-solving skills, self-organized, with a proactive approach and able to multitask.
  • Experience communicating and working with development teams and leads as well as senior management.
  • Experience of working with business teams such as Sales, Business Operations, Finance and outside vendors on defining new technology projects and product initiatives.

Preferred Qualifications

  • BS or MS in Telecommunications, Computer Science or related field.


About TeleSign:

Our global team consists of the best and the brightest in the industry and we treat them as such. We provide a variety of excellent benefits ranging from the standard: 401(k) matching, free lunches, generous PTO, and flexible schedules to the not so standard: quarterly performance bonuses, in-house massages, our state of the art office with panoramic views of the marina and hills, and so much more! ;) 



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Taris Mullins
Senior Manager of Culture, Diversity, Inclusion and Talent Management
A STRONG DEI ROADMAP
Integrating equity principles into the whole organization
“Ensuring that DEI is embedded in the systems, structures, ways of working, values, and culture of the organization is a business imperative,” Taris Mullins said. As head of DEI, he accomplishes this by prioritizing employee voices. With team insight and feedback, Mullins helped create and implement Telesign’s impressive DEI roadmap. Their plan touches every part of the company, from auditing their recruitment and engagement processes to the founding of ERGs. They’ve even spearheaded the formation of a global culture and inclusion work group with a direct line to leadership.
“Ensuring that DEI is embedded in the systems, structures, ways of working, values, and culture of the organization is a business imperative,” Taris Mullins said. As head of DEI, he accomplishes this by prioritizing employee voices. With team insight and feedback, Mullins helped create and implement Telesign’s impressive DEI roadmap. Their plan touches every part of the company, from auditing their recruitment and engagement processes to the founding of ERGs. They’ve even spearheaded the formation of a global culture and inclusion work group with a direct line to leadership.
I found particularly inspiring not only the zeal folx approached this new opportunity with but also the wealth of ideas and insights the group has brought forward.
Bella Simon
Key Account Director of Sales
EMPHASIS ON TEAM
Teamwork, not competition, drives this sales team
Rather than the competitive culture that’s common in sales, Bella Simon was surprised and pleased at the collaborative nature of Telesign’s sales team. “It’s so refreshing to be part of a team with a communal goal: helping customers provide a safe online experience for their end users,” Simon said. This team-first mentality has tangible business benefits; working together allows salespeople to learn from each other and apply that knowledge to their work with customers. That mentality extends outside of sales, too. The team works across departments to continue leveling up.
Rather than the competitive culture that’s common in sales, Bella Simon was surprised and pleased at the collaborative nature of Telesign’s sales team. “It’s so refreshing to be part of a team with a communal goal: helping customers provide a safe online experience for their end users,” Simon said. This team-first mentality has tangible business benefits; working together allows salespeople to learn from each other and apply that knowledge to their work with customers. That mentality extends outside of sales, too. The team works across departments to continue leveling up.
We’re supported by an incredible team of Telesigners, including product, customer success, data science, routing — the list is endless. Every day is a true demonstration of #TelesignTogether.
Anson Lee
Director of Product Management
THOUGHTFUL INNOVATION
Keeping the focus on providing value
The top priority for Anson Lee and his product team is to provide value for Telesign’s customers. Product managers constantly brainstorm and provide feedback to one another to make sure every step they take is for the customer’s benefit. That’s how the product team is accomplishing their recent ambitious project: Putting some of their solutions into the cloud to make them more accessible to users. Cloud implementation requires thoughtful work and creativity to rebuild the solutions on a new framework and develop new deployment processes, but the product team is more than up to the task.
The top priority for Anson Lee and his product team is to provide value for Telesign’s customers. Product managers constantly brainstorm and provide feedback to one another to make sure every step they take is for the customer’s benefit. That’s how the product team is accomplishing their recent ambitious project: Putting some of their solutions into the cloud to make them more accessible to users. Cloud implementation requires thoughtful work and creativity to rebuild the solutions on a new framework and develop new deployment processes, but the product team is more than up to the task.
We always ask the following: What value are we delivering? Are we able to explain how the newest product or innovative new technology helps solve our customers’ pain points and use cases?

What are Telesign Perks + Benefits

Telesign Benefits Overview

TeleSign’s global HQ is located just steps from the beach and provides breathtaking views of the Pacific Ocean, Santa Monica Mountains and the Hollywood sign. Perks include a collaborative environment with a flexible work schedule and flexible PTO. TeleSign provides its employees the chance to grow their career at the cutting edge of digital identity at one of Silicon Beach’s fastest growing tech companies.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Fitness stipend
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours
View full list of perks + benefits
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