Identity & Fraud Expert Lead Americas at TeleSign

| Greater LA Area
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Who We Are:

TeleSign is a Digital Identity & Fraud Management company that is redefining the way the largest brands in the world protect, connect and engage with their users. With an innovative suite of APIs, enhanced by Identity intelligence and Machine Learning, TeleSign delivers communication, verification and Digital Identity solutions that have been used by almost everyone around the world. In business for more than a decade, profitable and located in the heart of Silicon Beach with panoramic views of the ocean and Hollywood sign, there is no better place to evolve and grow your career.

The Identity & Fraud Expert team is the “glue” between the customers and TeleSign Solutions. The Identity & fraud expert is a hands-on sales engineer role, working closely with internal stakeholders and customers to gather requirements, map products & build solutions and support sales team to deliver value to customers.

The ideal candidate should have a proven track record of success and delivering high quality high scale products.

Essential Functions

  • Manage the expansion of Telesign’s Data services (Phone ID and Score) & future Digital Identity & Fraud Management solutions in AMERICAS Learn about customer problems and products or technologies that are relevant to solving these problems.
  • Lead a team of Fraud & Identity Experts in Americas.
  • Create and present compelling presentations and demonstrations for potential customers over calls and in-person meetings.
  • Get acquainted with TeleSign products and data, and use that knowledge to act as subject matter expert for customers including customer data scientists.
  • Understand customer problems, use cases and workflows, and maps TeleSign’s product and solutions accordingly.
  • Plan customer’s data tests and contextualizes POC results for customers
  • Identify, define and validate requirements arising within the market by working with internal stakeholders, gathering feedback from current and potential customers, and conducting market research.
  • Understand all aspects of the customer journey and experience with TeleSign portals,APIs and products, and improve customer experience and outcomes.
  • Develop customer solution strategy and plan for Fraud & Identity solutions growth in AMERICAS
  • Execute the plan and identify gaps in products, customer needs or internal processes.
  • Communicate regularly and effectively on progress, issues and blockers to senior leadership
  • Deliver insightful analysis of market opportunities for both current and upcoming products.
  • Collaborate in product development roadmap
  • Create and track business & product KPIs on the performance of TeleSign customer facing portals; gather customer and internal stakeholder feedback; and identify actionable insights to make ongoing improvements to the customer experience and business growth.
  • Build & GTM great products & solutions!

Essential Requirements

  • Experience on Fraud Management & Digital Identity – Identity Verification, New Account Fraud, Account Takeover, Credit Risk, Communication Frauds.
  • 7-10 Years of experience in either Product Management/Pre-sales/Sales Engineering/Fraud Operations
  • Experience of working within Fraud teams or Fraud Management Providers or Fraud Platforms or Credit Bureaus.
  • Experience with web user interfaces, websites and portals.
  • Experience with RESTful APIs and exposure to REST, HTTP, JSON, XML, authentication concepts.
  • Experience with Cloud Services and running high volume applications in distributed infrastructures.
  • Knowledge and experience of tools and techniques assessing competitor products, market research, and cost benefit analysis to identify business value of products.
  • Management of projects involving development teams working closely with all disciplines.
  • Strong analytical, critical thinking and problem-solving skills, self-organized, with a proactive approach and able to multitask.
  • Experience communicating and working with development teams and leads as well as senior management.
  • Experience of working with business teams such as Sales, Business Operations, Finance and outside vendors on defining new technology projects and product initiatives.

Preferred Qualifications

  • BS or MS in Telecommunications, Computer Science or related field.

About TeleSign:

Our global team consists of the best and the brightest in the industry and we treat them as such. We provide a variety of excellent benefits ranging from the standard: 401(k) matching, free lunches, generous PTO, and flexible schedules to the not so standard: quarterly performance bonuses, in-house massages, our state of the art office with panoramic views of the marina and hills, and so much more! ;) 

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Technology we use

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TeleSign’s global headquarters is located just steps from the beach in Marina del Rey and provides breathtaking views of Santa Monica & Hollywood Sign
TeleSign Tells Employees with Ideas: Great, Make Them Happen

An Insider's view of TeleSign

How does your team reward individual success?

It’s great to be successful at TeleSign! Managers are very good at recognizing achievements and inspiring you to go do more. And on the top of that - we have annual achievers’ trip for 20 top performers! Every year we travel and have fun in one of the most exotic and adventurous places in the world!


Principal Customer Success Manager

How do you collaborate with other teams in the company?

As a member of the marketing team, I create our content. One way in which we collaborate is on the putting green in the sales corner. I hold a daily standup with them and pitch ideas over a putting competition. I simultaneously help drive revenue for the company and improve my short game.


Communications & Content Marketing

How does the company support your career growth?

I started at the company 6 years ago in Sales Development. Since then, I’ve done business on 4 continents and 11 countries. I have had the opportunity to experience firsthand how digital transformation is shaping the world we live in and creating new opportunities and challenges for those that can operate in an ever-changing business landscape.


Sales & Strategic Alliances

How do you empower your team to be more creative?

Providing the freedom and space to operate, we encourage our teams to innovate constantly, using their creativity to land on new and exciting outcomes.


Chief Financial Officer

What makes someone successful on your team?

To be successful at Telesign you need to be passionate, driven, and have a great attitude. If you are motivated to learn new technologies, help refine our process or conceptualize solutions, you will fit right in. We are big advocates of diversity and inclusion and we love how different we all are here.


Director, WW Customer Success

What are TeleSign Perks + Benefits

TeleSign Benefits Overview

TeleSign’s global HQ is located just steps from the beach and provides breathtaking views of the Pacific Ocean, Santa Monica Mountains and the Hollywood sign. Perks include an entrepreneurial environment with a flexible work schedule and open PTO. TeleSign provides its employees the chance to grow their career at the cutting edge of digital identity at one of Silicon Beach’s fastest growing tech companies.

Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
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