E-Commerce Store Manager

| Greater LA Area

Fame House, a Universal Music Group company, seeks an E-Commerce Store Manager to work across our clients' stores to ensure best-in-class merchandising services are executed for our clients. You will have the opportunity to work with some of the most successful artists and entertainment companies in the world, and to work with emerging digital music and entertainment technologies. You will have opportunities to submit ideas and processes for the company to utilize into the future.

Founded in January 2011, Fame House is an award-winning digital strategy agency with offices in Philadelphia, New York and Los Angeles that's built to uniquely serve the needs of the modern music industry. Fame House's early foresight into crafting services around the new opportunities of connecting artists and fans online led them to help establish a new key role within the music ecosystem serving artists alongside labels, management companies, event companies and agents.

Job Functions:

  • Store Management:
    • Lead project management for several FH managed Ecommerce shops
    • Maintain positive working relationships with clients and partners
    • Oversee the setup and launch of new client stores and products, including successful completion of the appropriate setup/checklists as needed
    • Update products, descriptions, images, and other customer facing information
    • Ensure the store front end functionality is optimized
    • Coordinate product restocks
    • Manage logistics for pre-order projects
    • Lead on select D2C Accounts as needed
    • Handle one off platform wide updates to all shops as needed
  • Logistics and Order Management:
    • Continually monitor shipping rates for accuracy
    • Work with fulfillment partners and customer service team to provide efficient customer experiences
    • Manage comp shipment requests
    • Manage inventory levels and inventory reporting
    • Work with several warehouses to ensure timely, effective product delivery
    • Communicate effectively with the customer service team any expected issues, new projects ect to ensure they are properly equipped to handle in-bound requests on managed stores
  • Reporting:
    • Conduct periodic reports for each client
    • Conduct weekly inventory reports
    • Use sales reports to make recommendations to drive revenue for clients
  • Merchandise Production:
    • Work with Merchandising Production Manager on Product sourcing
    • Logistics, ordering, PO creation
    • Coordinate shipping & handling of merch production runs
    • Coordinate product re-orders
    • Seek out partnerships with appropriate production & specialty merchandise companies across all clients
    • Work with marketing account teams to ideate and create unique, topical merchandise for clientele

Job Requirements:

Skills/Abilities:

  • Must have experience or knowledge of various e-commerce platforms including Shopify, Magento, and PayPal
  • Must be extremely detail oriented.
  • Intermediate knowledge of inventory and sales reporting
  • Strong math and analytical skills
  • Proficient in Excel & Microsoft Office
  • Self-starter who can complete tasks with minimal supervision
  • Some experience or knowledge of various e-commerce platforms including Shopify, Magento, and PayPal
  • Very strong communication skills
  • Works well with a team
  • Highly organized
  • Good with tight timelines and strict deadlines
  • Motivated, takes initiative, and is looking to grow within the company
  • Easily adjusts to shifting priorities
  • Photoshop experience is a plus
  • Trustworthy with sensitive information

Experience:

  • 1-3 years' experience in merchandising, ecommerce, supply chain, music business, or related field required

Education:

  • Bachelor's degree in business, merchandising, or a related field.

Universal Music Group is an Equal Opportunity Employer.

Disclaimer

This job description only provides an overview of job responsibilities that are subject to change.

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Location

UMG IT is primarily based in Woodland Hills, a neighborhood bordering the Santa Monica mountains in the San Fernando Valley region of Los Angeles

An Insider's view of Universal Music Group

What’s the vibe like in the office?

Everyone is hard working but it’s still a pretty relaxed and friendly environment. If you need any help people are always ready to make time. Between the conference room with all over music related decorations, big lunch room with table-football and arcade games and a very casual dress code, the overall vibe is really chill.

Laurent Burte

Enterprise Portfolio Management Project Manager

How do you collaborate with other teams in the company?

Our team serves departments across the company by provide feedback and best practices on software asset management. We get to work with a lot of different teams which is really interesting.

Ashia Coleman

Junior Windows Systems and Application Administrator

What makes someone successful on your team?

Our team relies on the ability to have quick and meaningful communications, sharing of ideas in a constructive way and working closely as a whole team. You also need to be interested in always learning. Technology never stands still and neither does this team.

Todd Hancsicsak

Director, Rights & Repertoire Technology

What does your typical day look like?

There is no typical day at UMG, which is a good thing! I get an opportunity to work with numerous individuals within IT and the business on a variety of global projects. Having the opportunity to work with so many talented people globally and continuously learn and contribute to our business is very exciting.

Gauri Gohokar

Project Manager

What are Universal Music Group Perks + Benefits

Health Insurance & Wellness Benefits
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401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Parking
Fitness Subsidies
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