Director of Product, Self Serve (CA, NY, TX, OR, GA, WA)

| Remote
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Who We Are:

EZ Texting is the #1 text communications technology company delivering fast, easy, and effective solutions for businesses across a wide variety of industries. Dreamers first, we are at the forefront of revolutionizing the way businesses communicate with their customers and believe personal relationships can transform an organization’s ability to grow. 

Our employees are our greatest strength. We’re expanding quickly and scaling our teams to help accelerate growth while remaining committed to hiring exceptional, values-aligned talent. We have consistently been rated a Top 100 workplace and are committed to being a best-in-class employer for remote work — with benefits to match!

We are open to hire in CA, NY, TX, OR, GA & WA, but welcome top applicants nationwide as we expand our operating boundaries.

Role Overview: 

The Director of Product, Self Serve will help drive the strategy, product definition, and overall delivery of EZ Texting’s primary SaaS web and companion mobile application.The successful candidate has demonstrated experience in leading product initiatives from start-to-finish, developing product opportunities aligned to business and revenue goals, identifying market conditions and emerging trends, and managing multiple stakeholders and priorities.

The Director will be in an important and fun product leadership role and directly manage product owners as well as provide cross-functional leadership to guide the product roadmap process from ideation through go to market delivery and post release metrics.

Primary Responsibilities:

• Oversee the execution of the self serve product roadmap, with a mind toward user acquisition, engagement and business benefit

• Integrate growth plans, analytics and product metrics, user experience research, and competitive analysis, to drive prioritization of product features and enhancements

• Lead cross disciplinary teams, including customer research, UX, QA, Engineering, in the product development process from research / planning through launch

• Evaluate trends and KPI’s post launch and use insights to inform product decisions for future phases

• Translate your strategic roadmap into detailed requirements, user stories, and specifications

• Manage product owners as appropriate to achieve the broader SaaS Self Serve roadmap

• Work with Growth, Marketing, and Customer teams to help drive continuous improvement of acquisition, engagement, and retention metrics

Requirements: 

  • Bachelor's in business, computer science, design, engineering, or a related field. Masters degree preferred or equivalent combination of education and experience

  • 6+ years SaaS or scaleable B2B software product management experience – conceptualizing, defining, and delivering products to targeted audiences.

  • Ability to work with engineers and understand technical tradeoffs

  • Significant experience working with design/UX, Marketing, Product and Engineering teams

  • Informed decision making skills based on best practices, data analytics, industry / technology trends.

  • High energy, strong collaborative team player, creative thinker and team influencer.

  • Demonstrated experience playing a leadership role across a broad set of cross-functional technical and business teams.

  • Excellent verbal and written communication skills.

  • Great track record of driving product improvements through data based decision making through user testing, data analysis, and A/B testing

  • Ability to manage time and schedules with multiple stakeholders and cross-functional teams to meet deadlines.

Benefits:

Benefits available to EZ Texting team members include, but are not limited to:

  • 100% paid medical, vision, dental and life insurance for self (70% for families)

  • Stock options

  • 401(k) plan

  • Paid vacation and unlimited sick leave

  • Paid parental leave

  • Annual personalized learning reimbursement

  • Quarterly wellness reimbursement

  • Remote-work optimization benefits including:

    • Monthly internet reimbursement

    • Monthly flexible remote work stipend, including DoorDash subscription

    • Annual home office enhancement stipend

    • Direct-billing ordering for supplies 

EZ Texting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • ZendFrameworks
    • GuiceFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • S3Databases
    • Google AnalyticsAnalytics
    • AxureDesign
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    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • DrupalCMS
    • WordpressCMS
    • HubSpotCRM

Location

EZ Texting, voted a Best Place to Work since 2014, is located a block away from the Pacific Ocean and the world-famous 3rd Street Promenade.

An Insider's view of EZ Texting

How does your team reward individual success?

Our team goes out to lunch once a month to celebrate each other’s success. We've also done some team bonding. During our last team bonding event, we went snowboarding and skiing in Mammoth.

Eileen

DevOps Engineer

What does your typical day look like?

Every day at EZ Texting is awesome, because it's always different! Whether it be developing a new feature for our customers or coming up with new ideas that help innovate the space of texting! Every day is exciting at EZ Texting!

Aman

Software Engineer

How has your career grown since starting at the company?

I started at EZ Texting almost 8 years ago as an intern. I've had the opportunity to learn new skills which directly elevated my career path. The company invests in development, both professionally and personally. Recently, my role has shifted towards Business Development. I feel very fortunate to work for a company that invests in its employees!

Shannon

Director of Global Connectivity

How do you empower your team to be more creative?

We educate the team on what the business is trying to do and where the areas of struggle are. Once we are on the same page, we create an environment where departments take employee feedback regarding challenges and opportunities. A culture of transparency creates an environment where creativity is aimed at solving real problems for the business!

Vijesh

Co-Founder & CTO

How would you describe the company’s work-life balance?

At EZ Texting, we have always held ourselves to a high standard of respecting our employees work-life balance. We have a work-hard environment, but the happiness of our employees is always put first. We are here to achieve all company goals set forth while keeping the employee spirits constantly high

Chris

Customer Success Manager

What are EZ Texting Perks + Benefits

EZ Texting Benefits Overview

We have amazing perks for each of our employees here at EZ Texting. From Stock Options to FULLY PAID Medical Benefits, the list goes on!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
EZ Texting disability insurances covers you for both short-term and long-term disability.
Dental Benefits
Fully Paid
Vision Benefits
Fully Paid
Health Insurance Benefits
Fully Paid
Life Insurance
EZ Texting covers you for life insurance with a payout of 2X an employee's annual salary. Employees also have an option to purchase additional coverage.
Wellness Programs
EZ Texting hosts a wellness activity once a month which includes things like yoga, meditation, nutritionist guest speaker, massages, etc.
Retirement & Stock Options Benefits
401(K)
Company Equity
EZ Texting offers stock options through its employee profit sharing program, including vesting over a four-year period.
Performance Bonus
EZ Texting compensation plans include an annual bonus for all regular full-time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
EZ Texting offers up to 3 months of maternal leave and up to 4 weeks of paid paternity leave for new parents with at least 1 year of tenure.
Flexible Work Schedule
EZ Texting offers a flexible work schedule outside of core hours (10AM-4PM)
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
EZ Texting offers 2 weeks of paid time off for all employees and up to 4 weeks off for tenured employees of five years or longer.
Paid Holidays
EZ Texting offers all employees paid time off to observe all major holidays. Each employee also receives an additional 5 floating holidays per calendar year.
Paid Sick Days
EZ Texting offers UNLIMITED sick leave for all employees.
Perks & Discounts
Beer on Tap
EZ Texting offers Rally Fridays
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
EZ Texting has fully stocked kitchens including unlimited snacks, coffee, tea, etc.
Some Meals Provided
EZ Texting provides a weekly catered lunch on Tuesdays.
Happy Hours
EZ Texting provides an in-house Happy Hour on Fridays.
Parking
EZ Texting provides a parking pass at one of the local lots or we will reimburse your monthly parking expenses. We also will compensate you for opting out of a parking pass.
Pet Friendly
EZ Texting has a dog friendly environment.
Relocation Assistance
EZ Texting offers a relocation assistance reimbursement.
Fitness Subsidies
EZ Texting reimburses it's employees up to $70 per month for a gym membership.
Professional Development Benefits
Tuition Reimbursement

Additional Perks + Benefits

Here at EZ Texting we focus on our employees' happiness. We encourage professional development and also want employees to maintain a healthy work-life balance.