Ready to be a Titan?
We’re looking for a Director of Product Operations to strengthen the foundation for product organizational excellence at ServiceTitan. At ServiceTitan, our product development practices are centered around openness in our interaction with stakeholders, speed in the pace at which we iterate, and ambitiousness in what we aim to achieve. As a result, we are consistently developing new processes, communication avenues, and engagement mechanisms to achieve these goals.
As the Leader of Product Operations , you’ll reinforce product strategy and execution with metrics, drive cross-functional alignment, establish business processes and best practices, and manage budget and reporting efforts. You’ll recognize the unique way we operate and work seamlessly to build tools to optimize the processes we develop. Successful candidates are seasoned team coaches and highly analytical self-starters who have the ability to work independently with a strong sense of ownership.
This position has the opportunity to be based in our Glendale, CA office. We’re looking for someone to join us immediately.
What You’ll Do:
Supervise and build a high performing team of product operation managers and analysts
Build strong feedback loops with stakeholders and customers to ensure product and revenue teams receive high-quality information
Own and contribute to strategy, planning, and review cadences for Product and ensure that each organization is well-aligned to these practices and getting the outputs they need
Scale product knowledge throughout the company, serving as an ambassador for product org, product process, and product strategy/roadmap
Optimize product process to ensure that PM best practices and business processes are consistent, well-aligned across the organization, and result in desired outcomes to support goals
Own the development, updating, and communication framework of the global product roadmap
Build and maintain programs and strategies across talent, onboarding, and learning and development that keep team members happy, engaged and growing in their career
What You'll Bring:
Prior experience running a product operations or business operations role at scale
MBA/Masters with 10+ years of experience
5+ years of prior experience in people management
Deep understanding of Product Development processes and tools
Experience in a highly metrics-driven product org
Experience successfully leading the design, implementation and measurement of the Product Development Life Cycle (PDLC)
Experience with Aha, Jira, Pendo, Tableau and SQL is preferred
Strong relationship skills with the ability to foster a sense of community with cross-functional stakeholders both within and outside the Product organization (UX, SxD, PM, Sales, CS, PMM, etc.)
Exceptional project management and organizational skills and an ability to meet deadlines
Ability to move seamlessly between conversing with product and engineering leadership, product managers, business teams (sales, customer facing teams), and Senior Executives
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 80% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.