LOCATION:      Santa Monica, CA

TITLE:               Director, Product Management

REPORTS TO:  VP, Product Management

TigerConnect’s product management team is looking for a talented and experienced product leader who is passionate about user experience and solving customer challenges. This product leader will define and own key initiatives for TigerConnect, such as telehealth, clinical workflow, and other advanced messaging capabilities. TigerConnect is the leader in messaging and communications in healthcare, we’re seeking a savvy and innovative product leader to help deliver exciting new features and experiences in the space.

As the Director, Product Management, you will lead a team of experienced Product Managers and partner with our team of talented software engineers, UX/UI designers, data engineers and solutions engineers to deliver new features and product enhancements. This is a player/coach position in which you’ll have the opportunity to take ownership and play a critical role in our company’s growth. 

A successful candidate must be a problem solver, analytical and a team player!

What You’ll Own:

• Establish the strategy and prioritization of messaging products and solutions based on various sources: corporate strategy, customer feedback, market insight, sales’ recommendations, etc.
• Define, plan, and manage roadmap features and enhancements.
• Articulate and evangelize product strategy cross-functionally.
• Manage and own the growth and development of Product Managers.
• Develop a deep understanding of our customers’ & prospects’ pain points and deliver solutions that drive growth and customer retention.
• Develop specifications, ticket-writing, product acceptance, roadmap-prioritizing, and all other day to day tasks that push development forward and keep projects on track.
• Partner and plan with engineering teams to bring your product to life, leveraging agile development methodologies.
• Identify areas of improvement and implement best practices.
• Triage and prioritize bugs to provide direction for engineering and QA teams.
• Analyze product quality and engagement performance with internal instruments and tools.

What you Bring to the Table:

• Experience developing and driving medium to long term strategies for product lines.
• Successful track record of launching new products and features iteratively.
• Experienced in setting priorities and establishing sequence for execution.
• Ability to break down high level strategy and establish a roadmap for successful execution.
• Ability to understand and discuss technical concepts, analyze tradeoffs and evaluate solutions with stakeholders.
• Experience building, leading and mentoring high functioning Product Managers.
• Proven success of delivery within an agile software development environment.
• Have an entrepreneurial, inquisitive and empathetic spirit.
• Demonstrable data-driven decision making and analytical thinking.
• Excellent problem-solving skills with the ability to tackle challenges based on research, data and industry trends.
• Ability to collaborate and communicate with cross-functional teams for your projects.
• Proficient communication, influencing and interpersonal skills.
• Solid sense and belief of user-centered design and intuitive UX.

What You’ve Accomplished:

• Bachelor’s degree, MS or MBA preferred.
• 10+ years of relevant work experience as a product leader; consultant; or software development in healthcare.
• Proficient with user/customer research and analyzing feedback.
• Experienced with enterprise or B2B products.

Who We Are:

TigerConnect is healthcare’s most widely adopted communication platform – uniquely modernizing care collaboration among doctors, nurses, care teams, and patients. TigerConnect is the only solution that combines a consumer-like user experience for both clinical and patient communication with serious security, privacy, and clinical workflow requirements that today’s healthcare organizations demand. TigerConnect accelerates productivity, reduces costs, and improves patient outcomes.

Trusted by more than 6,000 healthcare organizations, TigerConnect maintains 99.99% verifiable uptime and processes more than 10 million messages each day. 

It is recognized as a top Cyber Security Company to Know, one of the 5 Sizzling Silicon Beach Startups to Watch by Entrepreneur, Best Tech Startups in Santa Monica (2019 & 2020) and a Best Places to Work in Healthcare 5 years in a row (2015, 2016, 2017, 2018, and 2019). TigerConnect currently has over 150 employees with offices in Santa Monica, San Jose, and Shanghai.

Why We’re Different:

• Prime office space in the major tech ecosystems of California - Silicon Beach and Silicon Valley - each complete with a loaded fridge and tons of other perks (think rock climbing wall, food trucks, yoga, happy hours & more)
• An opportunity to work closely with a proven executive team, board, and serial entrepreneurs (www.tigerconnect.com/about)
• A fun environment that embraces a “work hard-play hard” culture
• We have team members that love what they do and are willing to go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows
• This is a full time opportunity with a competitive salary, medical benefits, and 401K matching plan
   

TigerConnect is an Equal Opportunity Employer.

*Recruiting firms that submit resumes to TigerConnect without first entering into a written contract with TigerConnect will not be entitled to any compensation on candidates referred by that firm.