Director, Product Management (Remote)

| Remote
Employer Provided Salary: $182,000-$262,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Employer Provided Salary: $182,000-$262,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
We solve real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product managers, designers, and product marketers work closely with our thousands of users to help make their lives easier through technology. We embrace design thinking and agile development to ship hundreds of new features every month. We measure our success based on our customer's success. We strive for real impact.
Director of Product Management
ServiceTitan is looking for a Director of Product Management for our Commercial Service & Replacement (Commercial S/R) business. Our Commercial S/R business serves contractors that service commercial properties and is one of the fastest growing parts of ServiceTitan. The Director of Product Management - Commercial S/R is an integral, highly-visible role contributing to the overall success of ServiceTitan's growth strategy.
The Director should have a track record for driving new product lines from concept to successful launch, finding product-market fit and scaling the business. The Director will own the product vision, strategy, roadmap and execution for our Commercial S/R business. The portfolio of products and features span all the workflows of our Commercial S/R customers including Service Agreement management, Job Scheduling & Management, Inventory, Payroll, Accounting, etc, and will require close collaboration with those product teams. This role requires strong and proactive leadership of a team and the ability to drive large product initiatives. The Director PM will champion best product development practices to deliver phenomenal outcomes and delightful experiences to our customers. This individual will support senior leaders in the market expansion space. The individual has a well-rounded background -- including analytic rigor and strategic thinking -- drawing key elements from roles such as product management, management consulting, corporate strategy/development, and business operations.
  • Own the vision and 1-3-5 year strategy for all our products for our commercial service contractors. Define the customer outcomes we need to deliver, have a deep understanding of our customers' needs, conduct continuous research of our competition and develop the strategy to 10x the business. Make that vision a reality by getting buy-in from key stakeholders internally and externally.
  • Establish and maintain a global framework of key dimensions/criteria used to evaluate and prioritize build of new products and services -- dimensions such as TAM, subsegment sizing, customer demand, business case, product fit, competition, strategic value, etc.
  • Be the owner of the roadmap and drive quarterly roadmap planning while properly assessing impact and holding other teams accountable to committed outcomes. Manage backlog of features and enhancements for clients and communicate timing and status to internal teams and customers.
  • Primary liaison between the product team and internal teams to identify product gaps, offer creative workarounds/solutions, develop requirements, and communicate roadmap.
  • Drive the adoption of best practices on the craft of being a Product Manager across the teams working on commercial features - artifacts such as vision, strategy, roadmap, rich discovery, detailed product requirement documents, solutioning for delightful experiences, GTM plans, KPI dashboards, etc.
  • Work closely with our designers, engineers, QA, product marketing and success teams to perform UX research, design exploration, usability testing, build POCs, launch and manage commercially available products.
  • Demo new features to prospects and customers, organize internal and external feedback and manage beta releases. Effectively assess customer escalations, impact to roadmap and allocate resources accordingly for resolution.
  • Own the business performance and customer outcomes dashboards. Use data to make prioritization decisions. Collaborate closely with our sales team to make sure that we hit our numbers.
  • Manage, mentor and motivate your team of eager product managers.

  • 7-10 years of relevant work experience in a product management role with at least 3+ years experience leading high performing teams.
  • Prior experience in taking digital products from concept to successful launch and finding product-market fit.
  • Experience in B2B technology market environments with exposure to Software or SaaS businesses
  • Ability to distill complex issues into structured frameworks and concrete action plans
  • Strong analytical abilities and prior experience with building business cases, data analysis, and problem solving.
  • Comfort with ambiguity in a dynamic working environment; know how to balance getting the details right while still moving fast and managing by influence.
  • Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels.
  • Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.
  • Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail.
  • Intelligent, quick thinking, and fast learning team player

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:
  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
  • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $182,000 - $262,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.
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Our office is located in a buzzy, vibrant neighborhood with access to great restaurants and bars. Think small-town vibe with big-city amenities.

An Insider's view of ServiceTitan

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

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