Introducing the Zero Deposit. Renters pay a low monthly fee starting at $19 that insures the property for up to 6x rent. Renters save thousands of dollars at move-in, while properties convert more leases with better protection.

Our mission is to help the world find “home.” Powered by insurance and technology, we’re reinventing the way renters and properties transact—making it faster, simpler, and more cost-effective.

LeaseLock is rapidly growing, already protecting over 1,000,000 apartment homes. LeaseLock is venture-backed by leading financial, insurance, and real estate funds including American Family Ventures, Clocktower Technology Ventures, and 500 Startups.

We’re passionate about our mission and are looking for exceptionally talented people to join our team. If you are smart, dynamic, and energized to join a high-growth startup disrupting the $1 trillion real estate market with an innovative new product—let’s chat!

Position Summary

As Director, Account Management, you will be directly responsible for successfully growing all U.S. accounts, setting the strategy for growth and ensuring your team has the right tools and resources to execute against it. This includes growing LeaseLock's market share, planning and implementing product launch, and increasing accounts overall adoption of LeaseLock. You and your team will grow with thoughtful account planning and tailored solutions and implementation strategies to address clients’ most pressing business challenges. You and your team will defend the existing business by addressing their business challenges, providing customized platform solutions, and providing superior client service.

You will lead a large account management team working with some of our largest, most strategic clients and markets. Partnerships span customers direct (top 100 multifamily managers) and their owner counterparts. You will collaborate cross-functionally with the sales, risk, operations, analytics, marketing, product, and engineering teams to deliver best of breed customer service and solutions. You will set resource allocation and foster your team’s career development.

Responsibilities

Build strong relationships with large book of existing customers within the U.S. - including property managers, owners, and technology platforms
Own VP+ level client relationships and act as executive sponsor when appropriate
Create the national strategy and execution plan for growing, defending, and maintaining the existing book of business across the U.S.
Oversee hiring, training, mentoring, and development of direct reports
Foster career development and growth across team by providing feedback and praise while also hosting formal career-planning meetings
Partner closely with analytics team to garner and deliver insights to customers that help them achieve their underlying business objectives
Provide customer feedback to internal teams (product, engineering, marketing) to develop and deliver innovative solutions for our customers
Develop case studies based on successful implementations to share insights with customers and aid the sales team in meeting with prospects
Be accountable for quota aligned with growing existing book of business and track against quota by forecasting at regular cadence
Provide proper staffing across accounts based on account tier and growth potential

Required Qualifications

5+ years of account management / client services experience
2+ years of management experience required
Proven track record partnering with C-level customers
Existing knowledge of multifamily and real estate industry is preferred but not a requirement
General understanding of rental housing market trends
Strong analytical, organizational, communication and presentation skills
Bachelor’s degree

Preferred Qualifications

Demonstrated ability to gain customer trust, retain, and grow customer investment
Senior level client relationship management
Strong expertise of multifamily and managing large clients (+20k unit portfolios)
Strong consultative sales skills, relationship building, and customer services skills
Demonstrated ability to understand and be comfortable with technical product offerings
Experience with account portfolio planning, tiering, forecasting, and prioritization
Strong leadership, mentorship, management and career development skills and experience

Benefits

Accelerate your career with high visibility role in a fast-growth startup
Report directly to C-Level / founding team
Aggressive performance bonus compensation plan
Initiatives will have a direct impact on the performance of the company
Office is located four blocks from the beach in sunny Marina del Rey
Extra Credit: Food for thought http://bit.ly/11ofvp5

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Director, Account Management

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