Process Design & Optimization Lead

“I can succeed as a Process Design & Optimization Lead at Capital Group.” 

Capital Group’s Enterprise Change Office (ECO) is made up of 140+ dedicated initiative delivery and practice experts that lead initiatives by business domain including Product, Sales and Marketing, Global Business Services, Investment Operations, and Information Technology.  As a Process Design & Optimization (PD&O) Lead, you will contribute to the delivery of our business transformation programs.     

You will independently lead small-medium complexity PD&O efforts through the full life cycle with guidance from senior management across Capital Group to increase scale and efficiency. Through your knowledge of transformation leadership and process optimization you will drive scale in Capital’s key operational processes.  

You are a trusted advisor and talented communicator to key customers and stakeholders. You drive decision-making through your ability to manage and align stakeholder expectations. 

You maximize value by developing and facilitating a consultative engagement approach to your initiatives, including benefits realization, governance structures, change management, and ECO practice engagement. 

Please note, this role does require you to work in the office four days a week, Monday-Thursday.

“I am the person Capital Group is looking for.” 

• You have 5+ years of management consulting or transformation leadership experience and/or 10+ years of experience in business analysis, end-to-end process design/re-engineering/optimization or such as implementing workflow solutions and robotic process automation. 

• You have a solid understanding of the asset management industry with several years of experience. 

• You have experience documenting and prioritizing business requirements and/or user stories.  

• You have experience leveraging Change Management best practices to deliver solutions in partnership with project and business teams and worked in agile environments 

• You are a strong, critical thinker and collaborative problem solver with demonstrated ability to analyze challenges and develop thoughtful recommendations and compelling visual and written content 

• You are skilled at establishing, nurturing and growing working relationships with clients, team members and shared services upon which you rely.  

• You have strong organizational skills, you are a driver, self-directed, and focused on delivering tangible value to the business.  

Strongly Preferred: 

 You have a deep understanding key process transformation frameworks: 

• You have applied experience working with Human Centered Design and/or other Design Thinking frameworks to cultivate innovation and deepen your impact solving human-centric problems  

• You have working knowledge of process improvement principles and best practices, as acquired through a Lean Six Sigma Black Belt accreditation  

• You have working knowledge of business process management frameworks and applying that knowledge to promote end-to-end process management