The Presales Engineer role is a broad one. First and foremost, presales engineers are the software experts; they know the Laserfiche product suite inside and out, from architecture to implementation. As such, they have a wide range of responsibilities with the opportunity to work with a wide range of people. They could be brought onto a sales call to answer technical questions, asked to give a webinar, brought to a user group to chat with customers, or consulted in designing solutions for a customer’s business needs. To meet these challenges, an ideal candidate is someone well-rounded and driven to find not just a solution but the best solution. Problem-solving skills are a must, as are communication skills. A presales engineer should be approachable and happy to lend a hand. There will be challenges in such a diverse role, but a presales engineer will never be bored and will always be learning.

Responsibilities

Proof-of-Concept Demonstrations:

• Speak with potential customers to learn about their business process needs
• Build a solution in Laserfiche to solve their business needs and help their processes run more efficiently
• Present the solution to the customer and answer any technical questions
• Communicate the solution such that people who are non-technical or unfamiliar with the software can fully comprehend it

Laserfiche Software Training:

• Break down technical details into information that’s useful and tailored to the training audience
• Help develop new training curriculum
• Teach at our annual Laserfiche Conference
• Conduct training both in person and via the web

Reseller Support:

• Work with our expansive network of Value-Added Resellers
• Provide technical consulting via email, conference calls, and presentations
• Write clear, concise answers to technical questions for the reseller network and RFPs

Work Travel:

• Travel requirements are flexible but every presales engineer will be expected to travel within the domestic U.S. several times a year

Qualifications

• Bachelor’s degree, preferably in a STEM field
• Ability to learn and understand software, hardware, networking, and database concepts; experience with scripting or programming is a plus
• Demonstrated ability to provide both written and verbal explanation of complex technical concepts to non-technical audiences; experience in teaching or tutoring is a plus
• Exceptional communication and presentation skills