Our Operations Representative will work closely with outside trucking customers and internal departments to develop a schedule for the delivery of product through our NEXT app. You'll work closely with the Account Managers for customer satisfaction and retention; while insuring app usage is being met. You'll communicate with customer on deliveries; providing details and information requested. Utilize proprietary software to track, update, and administrate shipments . This is a very fast-paced environment and candidates must be able to stay ahead of the curve.

We are hiring for all shifts! Please let us know which shifts are you interested in.

What You Will Do

• Monitor shipments to ensure on-time delivery
• Work with proprietary software to facilitate business needs
• Work with account managers to allow for account growth and assist in operations
• Work with drivers to solve issues in real time
• Work with customers and drivers to schedule and manage pickup and drop off appointments
• Manages relationship with all carriers/customers
• Provide backup as support to dispatch department
• Continue to develop business relations with customers and carriers/drivers
• Assist with the communications with customers, carriers/drivers
• Tracking, Tracing and maintenance of PODs in the Next System
• Keep track of trucks via online tracking system
• Follow up with drivers/carriers to submit offers through app/website

What You Will Need

• Minimum 1 year experience in customer service role preferably for transportation
• Strong verbal and written communication skills
• Works well with change
• Bilingual applicants a plus but not required
• Assertive take charge attitude, with sense of ownership
• Passion for technology
• Ability to multitask; with a sense of urgency

What You Will Receive in Return

• Competitive Salary
• Bonuses based on growth and achievements
• Medical, Dental and Vision Benefits available
• Join a rapidly growing tech company at a very early stage

NEXT Trucking is a venture-backed company boldly taking on the challenge of digitizing the $450B freight trucking industry. Our technology is transforming the way shippers and truckers engage and communicate by creating an on-demand platform where shippers can instantly find truckers with capacity and be able to have real-time tracking updates and transparency with the movement of their freight throughout the entire shipping process. NEXT Trucking was founded by Lidia Yan and Elton Chung with over 20 + years of experience in logistics and technology. We have raised over $21M led by Sequoia Capital. We have assembled a team with experience from companies such as C.H. Robinson, Werner, Apple, Idealab, Kareo, and GoFundMe. Come join us as we innovate the transportation industry.