VP, Ops Services at sweetgreen

| Greater LA Area
!Sorry, this job was removed at 2:27 p.m. (CST) on Friday, October 25, 2019
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About sweetgreen:

sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 3,500 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we’re committed to leaving people better than we found them. We’re in the business of feeding people, and we’re out to change what that means.

You will be leading a team responsible for evaluating sweetgreen’s current restaurant systems and processes and identifying opportunities for improvement to support our growth and innovation. This pertains to operations optimization, the new restaurant opening process and process engineering.

The VP of Operations Services is the voice and representative of our stores at our Support Center (the Treehouse), and is responsible for driving flawless operations execution. The department’s main objectives are:

  1. Optimize operational systems and unit economic model/performance for both existing and future restaurants, models and any off-premise revenue streams
  2. Streamline and simplify restaurant operations
  3. Own and maintain all restaurant systems, tools, procedures, and standards

What you’ll do:

  • Identify and implement opportunities to innovate and further optimize our restaurant economic model.We are passionate about change and thinking differently to solve complex problems, improve our business, and drive financial results. A critical part of this role is contributing to and leading this effort.
  • Optimize the sweetgreen operating system(s) for productivity, efficiency and customer experience (internal and external).
  • Operationalize new brand initiatives including but not restricted to menu expansion, day part expansion, new channels/off premise and format innovation. Additionally own the implementation calendar for the brand and be the gate keeper that paces and sequences key initiatives that hit the field.
  • Enable growth by co-ordinating and driving the cross-functional team effort to open new stores seamlessly. In partnership with Store Design, Construction, Field Ops, Training and R+D teams, advance our store layouts, designs, and equipment packages to optimize operational efficiency
  • Lead operations insights, analytics and communication plus be the voice of operations at the Treehouse
  • Analyzing the root cause of work related to a specific problem, you will collect the needed data and conduct analyses in order to make a recommendation for how to solve the problem.
  • Build strong working relationships with internal and external partners to ensure successful ways of working and the subsequent success of long-term goals. Key stakeholders would include Field Operations, Facilities, Design, Construction, Culinary, Learning + Training, Supply Chain, IT, Digital and Finance apart from Ops Services.

Desired traits and experience:

  • 10+ years of senior operations experience in the restaurant and/or food service environment, at least five of the most recent experience in Ops Services and Innovation
  • Certification and/or experience in Lean Six Sigma desirable
  • Enthusiasm for thinking differently, tackling complex problems, and identifying new ways of doing things.
  • Strong instinct in using both data and operational instinct to make changes affecting top and bottom line
  • Strong analytical capabilities, ability to filter through large amounts of complex data
  • Experience leveraging systems and data to drive business needs
  • Knowledge and understanding of process engineering, production flow, design, equipment adjacencies, and the impact each has on overall ease of operations
  • Proven track record of scaling and streamlining for growth
  • Influential leadership skills, building and developing a team to drive results

What you'll get:
  • Competitive pay + bonus plan granted based on performance 
  • Health, dental + vision insurance
  • Flexible PTO, because we respect the need for work/life harmony
  • An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
  • To live the sweetlife and celebrate your passion + purpose
  • A collaborative family of people who live our core values and have your back
  • A clear career path with opportunities for development, both personally and professionally
  • Our annual Impact Retreat offsite
  • Free sweetgreen swag
  • Complimentary sweetgreen

Come join the sweetlife!

sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • GrailsLanguages
    • GraphQLLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks


Our office is positioned in the centerpiece for LA's newest creative generation, PLATFORM and directly across the street from the Metro Station.

What are sweetgreen Perks + Benefits

sweetgreen Benefits Overview

sweetgreen is committed to offering a benefit package with flexibility and options to help you live your sweetlife. Our suite of benefits includes the core options of medical, dental, and vision as well as other voluntary benefit options to help you create the benefit package that best meets the needs of you and your family.

We believe that our employees are the most important ingredients in our restaurants and aim to support you throughout your journey at sweetgreen. FAMILY FUND

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 5 months of parental leave for the primary caretaker. We believe in fully supporting new parents.
Flexible Work Schedule
sweetgreen provides employees with a flexible work schedule that includes flexible start and end times. Do what you love on *and* off the clock.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees Give back with 5 paid volunteering hours per year.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Sweetgreen has partnered with Classpass to offer a different kind of gym membership. All benefits-eligible employees receive a subsidy per month to use towards your membership.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
sweetgreen hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits


The family fund provides emergency financial aid to employees experiencing financial hardship caused by catastrophic events outside of your control, like a natural disaster or life altering personal crisis.

Every person in the sweetgreen family can elect to donate part of their paycheck to the family fund pool of money. This is the money that will be distributed to individuals who apply for funds that will help them cope with an unfortunate situation.

With your continued support, we can truly make an impact in the lives of our sweetgreen family members who are experiencing hardship.

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