Luxury Presence is a VC-funded Stanford StartX-accelerated startup, building a premium platform to provide real estate agents with stunning websites, world-class marketing tools and services, and access to an exclusive network. We’re looking for a VP of Client Success to lead, scale and retain high-level customer obsessed talent. In this role, you will drive towards metric driven goals through process change, streamline cross-team communication, improve team competency through training, and provide daily leadership and oversight. 
This is an incredible opportunity to join the executive team at Luxury Presence and lead a stellar CS team that keeps our clients happy and coming back for more!
Is this you?
Luxury Presence is a VC-funded Stanford StartX-accelerated startup, building a premium platform to provide real estate agents with stunning websites, world-class marketing tools and services, and access to an exclusive network. We’re looking for a VP of Client Success to lead, scale and retain high-level customer obsessed talent. In this role, you will drive towards metric driven goals through process change, streamline cross-team communication, improve team competency through training, and provide daily leadership and oversight. 
This is an incredible opportunity to join the executive team at Luxury Presence and lead a stellar CS team that keeps our clients happy and coming back for more!
Is this you?
You’re gifted at:
-Leading teams and working cross-functionally
-Building out internal documents, frameworks and playbooks
-Creating training programs and onboarding processes that help teams ramp quickly
-Recruiting and building a team of A-players 
-Being a domain expert that warrants trust and respect
-Communicating, persuading and moving quickly
You have:
-Experience managing a client-facing team at a SaaS company, ideally, implementation, support and account management
-Managed a team of 50-100, bonus points for managing/developing a remote team
-Strong analytical skills, you make decisions and strategize based on a combination of data and instinct
-A detail-oriented mindset, you care a great deal about quality and rigor 
-Strong track record of building successful client-facing teams with stellar net promoter scores
-Experience working with a budget and creating incentive plans that drive results for clients externally and motivate team members internally
Your opportunities for impact:
-Influence our launch times and NPS scores, ultimately making us the best client success team out there! 
-Developing a customer journey that our clients will love
-Creating quality workflows that will impact our company’s processes for the long-run
-Building out an awesome team and culture
-Increasing our SaaS revenue and LTV
You command:
-Working in a SaaS environment
-Client success and satisfaction
-A team of winners and A-players
-Rolling up your sleeves and getting the job done
-A professional approach adding value to our growing leadership team

Who we are: Luxury Presence is a real estate SaaS company providing real estate agents and companies with cutting-edge software to grow their business. An official partner to four of the largest national brokerages, Luxury Presence was founded by Malte Kramer, a Stanford GSB graduate, and is backed by Silicon Valley’s Switch Ventures, Toba Capital, and Bessemer Ventures. Luxury Presence was recognized in 2020 as the 322nd fastest growing private company in America by Inc. and as a Best Place to Work by BuiltinLA. The company launched in 2016 and its client list includes leading realtors and companies who purchase template-based websites, a home search tool, listing referral network, content marketing tools, SEO, lead generation, and online advertising. Luxury Presence currently has 2000+ clients, including 22 of the WSJ Top 100 agents.
Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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Location

Located in Santa Monica between Sawtelle and Mid-City, we're surrounded by energy and creativity from start-ups and creative studios.

What are Luxury Presence Perks + Benefits

Luxury Presence Benefits Overview

Luxury Presence offers generous PTO, work from home Fridays, a beautiful office in Santa Monica with a fully stocked kitchen and taps that flow water, kombucha, and cold-brew.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Team workouts
Running club and free yoga classes across the street from the office.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Professional Development Benefits
Lunch and learns
Each month a department will present to the company educating teammates
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