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Vice President, Payments & Servicing

| Santa Monica

Who You Are

You’re an expert in digital payments and servicing. You have both an operational and technical background and deep expertise in billing & payments solutions, and payment collections and account management. You’re a collaborative team leader with strong organizational skills. You’re self-motivated and succeed in fast-paced and rapidly growing organizations.

What You’ll Do

  • Develop, build and execute a world-class, secure digital payment and billing ecosystem for Fair.
  • Manage operational and technical vendors in 3rd party servicing, payments, and billing
  • Communicate and negotiate with cross-functional teams of Product Development, Finance, Legal, Business Development, Engineering, and Operations.
  • Partner with business and product leaders and other engineering leaders to ensure strategy and roadmaps effectively support market needs.
  • Work with engineers, department leaders and executive team to identify the gaps in service needs that meet market needs with respect to functionality, performance, scalability, reliability, realistic implementation schedules.
  • Ensure that our architecture and infrastructure are scalable and can reliably handle growing amounts of transactions and data
  • Manage in-house operational teams, including citations & tolls
  • Evaluate new payments solutions with a view towards strategic alignment to Fair’s customers

What You Need

  • Bachelor's degree required, Master's/MBA degree preferred
  • 10-15 years of professional experience including 5-7 years of specific digital payment experience.
  • 5+ years experience managing and servicing active accounts in financial services
  • Expert knowledge with consumer payment types, billing and payment processing, including subscription management (payments, invoices, credits, refunds), reconciliations, financial reporting, country-specific payment options, taxation, currency and payment gateways.
  • Experience and vision for how payment options e.g. traditional credit cards and new payment options e.g. Apple Pay, Stripe, Square, PayPal, etc., and the payment vendor landscape e.g. gateway, facilitator, processor, acquirer, issuer, etc. and payment switching will evolve worldwide and at a regional level.
  • Superior organizational and communication skills, both verbal and written and a strong track record of working effectively across functions
  • Ability to engage with and influence stakeholders at various levels within organizations, both internally and externally
  • Strong communication skills with the ability to articulate technical subjects effectively to stakeholders with non-technical backgrounds
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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • PostgreSQLDatabases

Location

1500 feet to the Santa Monica Pier. 1000 feet to the Downtown Santa Monica Metro stop. Views of the ocean (if you're standing in the right spot).

What are Fair.com Perks + Benefits

Fair.com Benefits Overview

Our name pretty much says it all. It’s our culture. It’s the way we treat our customers, our network of dealers and our fast-growing family of employees. We believe in hard work, and we believe hard work should be rewarded. That’s why we offer equity incentives, 100% coverage of medical, vision and dental premiums for employees and their families, 100% paid parental leave for 4 months, cellphone reimbursement, 401(k) retirement plans and free lunch 5 days a week for every employee. The way we see it, better to be more than fair than not to live up to our name.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
100% coverage for employees, including their spouse/domestic partner and children.
Vision Benefits
100% coverage for our employees, including their spouse/domestic partner and children.
Health Insurance Benefits
100% coverage for our employees, including their spouse/domestic partner and children.
Wellness Programs
Santa Monica employees receive a 20% discount at neighboring yoga studio.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
We offer unlimited PTO for regular, full-time employees.
Generous PTO
We offer 3 weeks vacation for hourly, full-time employees.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Fair offers delicious, healthy catered lunches Monday through Friday. Our menus are vegan and vegetarian-friendly!
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Relocation assistance offered depending on the role.
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Underground employee parking. Outdoor patio space for lunching al fresco.

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