Vice President, Information Technology at sweetgreen

| Greater LA Area
Sorry, this job was removed at 12:56 p.m. (PST) on Thursday, February 6, 2020
Find out who's hiring in Los Angeles.
See all Operations jobs in Los Angeles
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

About sweetgreen

Our people are our most valuable ingredient at sweetgreen - the heart of our company, the face of our brand, and what truly make the sweetgreen experience special and unique.

Since opening our doors in 2007, our team has been on a mission to build healthier communities, starting with real food. We’ve been unwavering in our commitment to scratch cooking and transparent sourcing, but over time customer appetite and demand for convenience has grown. As we continue to scale, we need to ensure that our restaurant staff and leadership have access to best in class IT tools and experiences to do their jobs well

We are seeking a Vice President, Information Technology to support sweetgreen’s vision to create a platform-focused, best of breed ecosystem - enabling our product and engineering teams to focus on building competitive advantage through digital experiences.

This role will partner with business stakeholders, Store Teams, Product, and Engineering teams to oversee our IT Support Model, improve technology interoperability, remove platform risk, and ensure excellent in IT operations.


Key Areas of Ownership Include:

  • Serve as single-threaded owner for IT vision, strategy, operations and support
  • Lead a team providing exceptional onsite and remote hardware/software support to restaurants, office and regional users
  • Ensure IT issues are escalated, tracked, and resolved with the appropriate stakeholders and vendors
  • Ensure restaurants as well as other business operations and regional users are completely satisfied with IT support services
  • Lead purchase, configuring, and installation of all new restaurant POS and Restaurant-focused, and select back office systems
  • Maintain and update aforementioned systems
  • Support and troubleshooting for our Mobile App(s) / Website / Loyalty Program / Online Ordering platforms
  • Plan and deploy adjustments to hardware/software based on national and regional requirements, legal controls, or regulatory compliance protocols
  • Feedback/support for Special Projects (including implementations of new restaurant/corporate IT solutions)
  • Lead maintenance and support for restaurant network infrastructure

Long-Term Focus:

  • Strategic vision and the ability to see where the organization is headed, define opportunities, and drive recommendations around support-focused products/features within current and to be selected solutions
  • Align with current teams/processes and support ongoing improvements to make them more efficient. Ensure teams have a proactive approach to thinking holistically around technology solutions versus delivery against commitments.
  • Continually seek opportunities for driving greater impact through our technology ecosystem. Prioritize improvements to the team member support experience.

Your Background:

  • More than 10 years of IT Support Leadership in a store-focused environment (e.g. tech-focused retail, commercial bank branches, etc.)
  • Significant experience supporting custom applications with major enterprise technology partners such as AWS, Microsoft Azure, etc.
  • Strong customer service, organization, and communication skills
  • Strong knowledge of the restaurant POS platform and kitchen operations systems is preferred
  • Strong sense of urgency and ability to multi-task
  • Strong understanding of enterprise-level software, hardware, telephony and connectivity
  • Ability to lead large, geographically distributed team while maintaining service SLAs.
  • Ability to work independently with strong problem-solving skills
  • Strong sense of teamwork with the ability to foster relationships and gain agreement with timelines and data requirements from both internal and external stakeholders
  • The maturity to embrace ambiguity and ability to adapt according to the market and the continuing innovation at sweetgreen
  • Strong leadership behaviors, approachability, and a reputation as an unwavering role model
  • Excellent presentation and verbal communication skills
  • Ability to travel for up to 50% of work schedule to locations across the US
  • Passion for organization and an aptitude for prioritizing multiple projects

Great Candidates for the position will have a proven track record demonstrating the following:

  • Holistic Technology Mindset + Approach
    • Able to work from the end customer backwards, understanding their technical challenges, and relentlessly pursue opportunities to improve operational excellence
    • Data-driven within people-first environment; understanding for the interplay of non-technical teams and technology to deliver outstanding services
    • Analytics literacy - strong grasp for usage of support metrics use cases within the corporate environment
    • Understands KPIs from quantitative and qualitative perspective, the way holistic platform solutions affect them, and how to build measurement and feedback loops for both
  • Process Management
    • Exceptional combination of strategic thinking and detail orientation.
    • Superior communication, interpersonal and influencing skills with a variety of styles.
    • Able to clearly explain complex concepts, clarify context, requirements, and processes.
    • Forward thinking to identify opportunities, take initiative, and think through future implications
  • Passion + Patience
    • A healthy obsession with digital tools + technology that lead to new and useful ways for solving problems 
    • Strong leadership skills, including the ability to consider multiple audiences, bring people along the change curve, and articulate rationale for change throughout the organization
    • A proactive, high energy attitude geared towards achieving continuous improvement.
    • A laser focus on getting things done, and an inspiring level of patience as you work through ambiguity. Ability to creatively solve hard problems in a fast-paced, cross-functional environment

What you'll get:

  • Competitive pay + bonus plan granted based on performance 
  • Health, dental + vision insurance
  • Flexible PTO, because we respect the need for work/life harmony
  • An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
  • To live the sweetlife and celebrate your passion + purpose
  • A collaborative family of people who live our core values and have your back
  • A clear career path with opportunities for development, both personally and professionally
  • Free sweetgreen swag
  • Complimentary sweetgreen

Come join the sweetlife! 

sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. 

sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • GrailsLanguages
    • GraphQLLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks

Location

Our office is positioned in the centerpiece for LA's newest creative generation, PLATFORM and directly across the street from the Metro Station.

What are sweetgreen Perks + Benefits

sweetgreen Benefits Overview

sweetgreen is committed to offering a benefit package with flexibility and options to help you live your sweetlife. Our suite of benefits includes the core options of medical, dental, and vision as well as other voluntary benefit options to help you create the benefit package that best meets the needs of you and your family.

We believe that our employees are the most important ingredients in our restaurants and aim to support you throughout your journey at sweetgreen. FAMILY FUND

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 5 months of parental leave for the primary caretaker. We believe in fully supporting new parents.
Flexible Work Schedule
sweetgreen provides employees with a flexible work schedule that includes flexible start and end times. Do what you love on *and* off the clock.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees Give back with 5 paid volunteering hours per year.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Sweetgreen has partnered with Classpass to offer a different kind of gym membership. All benefits-eligible employees receive a subsidy per month to use towards your membership.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
sweetgreen hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

FAMILY FUND

The family fund provides emergency financial aid to employees experiencing financial hardship caused by catastrophic events outside of your control, like a natural disaster or life altering personal crisis.

Every person in the sweetgreen family can elect to donate part of their paycheck to the family fund pool of money. This is the money that will be distributed to individuals who apply for funds that will help them cope with an unfortunate situation.

With your continued support, we can truly make an impact in the lives of our sweetgreen family members who are experiencing hardship.

More Jobs at sweetgreen36 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Operations
Product
Project Mgmt
Data + Analytics
new
Culver City
Operations
new
Culver City
Product
new
Los Angeles
Developer
new
Culver City
Developer
new
Culver City
Operations
new
Culver City
Finance
new
Culver City
Finance
new
Culver City
Operations
new
Culver City
Operations
new
Culver City
Developer
new
Los Angeles
HR
new
Culver City
HR
new
Culver City
Design + UX
new
Culver City
Operations
new
Culver City
Operations
new
Culver City
Data + Analytics
new
Culver City
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView sweetgreen's full profileSee more sweetgreen jobs