Are you ready to join a fast-growing, high-energy team at a well-funded venture-backed company looking to change the game of consumer finance? Do you want to be a part of new, disruptive company, a next-generation leader in financial services and a beacon of customer success? Do you love to counsel and coach people to better decisions and more successful outcomes? Do people comment that your energy and enthusiasm turn their day from bad to good? If you answered ‘yes’ to all of these questions, then joining Happy Money is a low risk, high reward career move!

About the Job

Join the Member Experience Verification team and be a key part of empowering our members!

• Daily mix of personal engagement with members in the Payoff loan application process, as well as analytical review of documentation provided by applicants online.
• Encourage and support members in their journey to pay off their credit cards. Make memorable impressions and have a genuine interest to see others succeed.
• Utilize excellent attention to detail to evaluate the accuracy of loan documents.
• Utilize excellent attention to detail to evaluate the accuracy of loan documents. Help to determine an applicant's creditworthiness and ability to repay, as well as look to identify any potential fraud.
• Calculate income and interpret complex personal documents (tax returns, W2’s, social security statements, etc).

About You

• Two or more years of customer service experience.
• Exhibits flexibility, and has a passion for personal growth. Must be able to regularly adapt to new processes.
• Detail oriented, high level of accuracy. Must be able to work efficiently without supervision.
• Extremely comfortable with computers and general aptitude for quickly learning new systems. Strong typing and written communication skills.
• Clear ability to empathize with others’ situations.
• Goal oriented and experience in high-performance teams.

We’ll be stoked if you have the following:

• Naturally curious and have a genuine interest in personal finance.
• Comfort and enjoyment with a significant amount of your time spent engaging with customers via phone and email.
• Appreciate a team mentality and have a desire to contribute to our mission as a company.

About Happy Money

Happy Money is a financial services company seeking to blend content, psychology, and personal finance to help people lead happier lives. We believe in taking care of our employees, putting the customer first, having a sense of humor, and getting things done.
Perks & Benefits!

• Employee medical benefits paid 100% by Happy Money
• Flexible vacation policy 
• All the single-origin, micro-batch roasted coffee you can drink (or tea if that’s your thing)
• Craft beer Thursdays – we love to mingle and enjoy great brews!
• Smart and FUN work environment

Equal Employment Opportunity and Diversity

We are committed to equal-employment principles, and we recognize the value of committed employees who feel they are being treated in an equitable and professional manner. We strive to find ways to attract, develop, and retain the talent needed to meet business objectives and to recruit and employ highly qualified individuals representing the diverse communities in which we live. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a non-discriminatory manner—without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, sexual orientation, or any other factor (including medical marijuana cardholder status for Arizona applicants and employees) determined to be an unlawful basis for such decisions by federal, state, or local statutes.