Trust & Safety Operations Specialist

| Greater LA Area
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Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices, including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo. The Safety team at TikTok help ensure that our community is safe and empowered to create and enjoy content across all of our apps while protecting our brand. As a Trust & Safety Operations Specialist, you will be on the front lines, handling sensitive, complex user-facing issues for our Live product. You’ll leverage learnings to build at-scale operations, enhance operational workflow/process, safety-first support solutions. You’ll also help shape team strategy and execute on team objectives using complex project management, cross-functional collaboration, and data-driven decision making. You will be working with a variety of stakeholders across the globe, including Product and Process, Policy, Strategy & Analytics, and Quality Assurance to ensure that TikTok can detect, triage, and, if possible, prevent safety incidents from proliferating on our platform. This role also requires creative solutions, especially with moderation and quality, as well as a deep understanding of abuse trends specific to US cultural norms and sensitivities. Your interest and professional expertise are grounded in extra-curricular and academic interests related to internet policy, user behavior, or platform management. This position will be full-time and based in Los Angeles, CA. Responsibilities - Subject-matter expert of TikTok’s policies, procedures, product features, and internal workflows - Review, analyze and action on content for potential violation of TikTok’s Community Guidelines, including domains such as abuse, harassment, hateful conduct, sensitive media, etc. - Conduct quality assurance to ensure cases are appropriately remediated with support that meet policy standards - Gather metrics of all production (eg. tickets, user growth, vendor capacity, trends) and interpret data to support internal decisions - Analyze existing policy/procedure to identify gaps, inconsistencies or conflicts and take appropriate action to resolve - Provide comprehensive and ongoing trainings designed to inform the moderators about policy, procedures changes, product updates, recent trends, etc. - Partner with internal teams, stakeholders and international partners to support product changes, policy updates and other business needs - Travel internationally to meet global stakeholders

Qualifications

- BA/BS in Business, Information Technology, Information Systems, or similar - 1-2+ years of experience in Trust & Safety operations, support, risk analysis or similar -1+ years of experience driving a project from initiation to completion -Analytical, problem-solving and communication skills, with experience on reporting, analyzing and interpreting data -Adaptable, self-driven and results-oriented, showing a track record of learning new products and improving operational processes in a fast-paced environment -Interpersonal skills, with a collaborative mindset and "no-job-is-too-small" attitude operating in a cross-functional team environment -Collaborative, team player, with experience supporting internal teams, stakeholders and international partners in different time zones -Strong accountability and ownership -Empathy for user safety

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An Insider's view of TikTok

What’s the vibe like in the office?

In Los Angeles, our office building is always buzzing with activity and conversation. The office has a large communal space for meals and all team meetings. It is designed to inspire creativity and you can see this reflected throughout the building's design.

Lindsey

Employer Branding

How do you collaborate with other teams in the company?

I lead our college marketing efforts from our college ambassadors to campus events and partnerships. Just like other departments, I have the honor of collaborating with many teams across TikTok. I work with teams across the company to host events, run in-app campaigns, to promote through social media, and more. Teamwork makes the dream work!

Kayla

Brand Marketing Manager

How has your career grown since starting at the company?

My first role was in Business Development, where I helped media publishers get ramped up and familiar with TikTok. Since then I've been able to support our rebranding efforts, build processes to improve communication between our global teams and launch features used by millions of users.

Michael

Operations

What are TikTok Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
More on our global initiative, TikTok for Good, here: https://www.tiktok.com/forgood
Eat lunch together
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Online course subscriptions available
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