Ready to be a Titan?

Interested in working with a growing team tasked with building cutting edge content & training customers in a growing company & industry? The ideal candidate for this role will be a self-starter who considers organization and attention to detail their priorities. They will help coordinate for a team that builds, delivers and grows engaging training programs to new and existing customers and our internal Titans. The Training Team Coordinator will support the Training team and its leadership with the planning, scheduling, and monitoring of internal meetings, travel, and events as well as other key tasks and projects. Additional key tasks that the coordinator will be responsible for are updating the training events calendar, maintaining the ServiceTitan Academy training recordings, and supporting the training team's new hire onboarding program. A successful candidate will work closely with the team’s leadership to improve internal processes and procedures as it relates to all logistical challenges. The work will be extremely rewarding and impactful. 

What you'll do:

• Organize and schedule internal team meetings and offsites, including note taking and agenda planning both an ongoing and ad-hoc cadence 

• Coordinate the Fixed Schedule for all delivery and program trainers

• Coordinate customer onsite visits, including travel as well as the scheduling of relevant Customer Success team members required for the onsite and set pre-visit meeting prep and agendas via the project management system used by teams (Asana, SalesForce)

• Partner with other parts of the org on training needs, programs & events, and other needs as determined by our fast-growing business

• Maintain training team websites and communication tracker for paid events as well as email templates, customer communication and trainer communication as needed

• Work with E-learning team to upload any recorded training sessions, and update registration links for workshops

• Update training team internal process pages via Confluence and other systems

• Partner with the Training Enablement Manager for any team enablement needs

• Coordinate with our programs team for all things related to our paid training events, and our customer user conference, Pantheon.

• Fun

• Other duties as assigned

What you'll bring:

• Associate's or Bachelor's degree required 

• Proficient in G-Suite, and Apple Office Suite

• Experience with Asana and SalesForce

• 2+ years of relevant experience, ideally in team coordination, event management or office support 

• Experience preferred in startup environment/SaaS/tech environment 

• Ability to move quickly and make confident decisions 

• High energy, enthusiasm and professionalism 

• Excellent written communication and interpersonal skills with the ability to interact professionally and efficiently with internal and external partners 

• Excellent customer service skills with the ability to navigate through challenging conversations

• Superior organizational skills and impeccable follow-through on tasks 

• Outstanding problem solving and solution-orientation 

• Exceptional emotional intelligence & ability to handle tough situations with clear communication, positive attitude & creative solutions

• Strong project management skills with a focus on organization and communication skills

• Exceptional ability to understand unique or complex workflows

• Excellent ability to multi-task the development, and execution of multiple projects simultaneously in a fast-paced environment

• Experience with collecting, compiling, analyzing, and synthesizing information

• Ability to work as part of a tightly integrated team and collaborate across functional and organizational boundaries

  
  

Preferred: 

• Advanced skills/competency working with the Google Suite, Microsoft Office Suite 

• Experience in Tableau and other reporting tools

• Demonstrated skill in achieving cooperation from others in order to achieve a goal

• Experience in process development and/or continuous improvement

• Experience with LMS systems and other training development tools, such as Keynote, Asana or like project tracking tool, SalesForce, Lessonly

• Ability to write business correspondence and technical documentation

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 80% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.