Temporary Operations Specialist

| Greater LA Area
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About the Role:

If you like to cross your T’s and dot your I’s, and want to be a part of revolutionizing the way people pay their bills, then we need your help. 

As Temporary Operations Specialist, you will handle Papaya’s bill review and payment fulfillment functions for the next 2-3 months. 

What you would be doing: 

  • Validate data captured from user-submitted bills, or update that data into our system as necessary
  • Gather additional information from users via in-app messaging if required
  • Interact with merchants to provide payment on behalf of users in a variety of ways, including on the phone, on the web, or within our system
  • Meet or exceed expectations for targeted payment productivity
  • Take on additional responsibilities as the role and company evolves

We’d like to hear from you if you: 

  • Are available to start working immediately for a short-term project (2-3 months)
  • Have excellent verbal communication skills and a high level of comfort interacting on the phone
  • Are detail oriented and able to notice differences at a glance
  • Are willing to deal with customer/partner/merchant issues in both a routine and complex environment
  • Have great computer skills. Ability to learn new systems, use software while speaking on the phone and navigating the web. Proficiency in MS Office and/or G-Suite
  • Ability to think critically and use sound judgment in decision making
  • Ability to multi-task and a can-do, get-it-done attitude
If you have prior experience in data entry or customer service, don’t forget to mention it. 
 
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • PHPLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • MongoDBDatabases
    • ConfluenceManagement
    • TrelloManagement

Location

Our neighborhood is easily accessible from LA and the San Fernando Valley. We have access to workout classes, bars, and restaurants. Hello In-N-Out!

An Insider's view of Papaya Pay

What are some social events your company does?

We have a PapayaTalks series where coworkers present something unique and special to them. A non-exhaustive list of topics we've covered: bharatnatyam, birding, tequila+mezcal, taiwanese food, our school system, motorcycles, competitive online racing.

We also tried to start a band but it never got off ground. I'm sure every startup can relate.

Coleman

Operations Specialist

How do you collaborate with other teams in the company?

As a startup, all members of our team are in constant collaboration. With an open floor plan and friendly team, we are often helping each other or spitballing ideas. In business development specifically, we work closely with the marketing and customer success teams in order to understand and convey our services to prospective clients.

Amelia

Account Executive

How does the company support your career growth?

We have incredible access here at Papaya. I've been able to participate in mentorship programs through First Round Capital, get advice from people leaders at Sequoia, and network with bright minds in fintech. Being at a 40-person startup, I'm able to try new things and grow on the job with support from internal and external leadership.

Danielle

People Operations Manager

How do you empower your team to be more creative?

I believe that creative ideas can come from anyone. I've found that giving teams a high degree of autonomy after clearly spelling out goals and constraints leads to the best creative outcomes. Autonomy encourages them to be creative and a clear charter helps avoid analysis paralysis.

Navjot

VP, Engineering

What projects are you most excited about?

I'm most excited about a collaboration with Product to figure out what cool new benefits we can offer new and existing users using a combination of quantitative and qualitative inputs. I'm also excited about the tools I'm building for our various teams to be able to streamline their day, helping them make better & faster decisions using data.

Tamar

Senior Manager, Data & Analytics

What are Papaya Pay Perks + Benefits

Papaya Pay Benefits Overview

We believe that diversity helps build an inclusive culture where all team members can grow, contribute, and feel valued. If you agree, we’d love to hear from you!

Everyone receives a competitive salary, equity, and benefits package.

Culture
Partners with Nonprofits
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Open Door Policy
Open Office Floor Plan
Diversity
Unconscious Bias Training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Casual Dress
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Lunch and Learns
Mentorship Program
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