Telecom Implementation Specialist at ServiceTitan
Ready to be a Titan?
We are looking for a Telecom Implementation Specialist to be in charge of the successful planning and managing of our customer’s phone integrations. This is an exciting and rewarding opportunity to join a rapidly growing team responsible for our entire customer base.
What You'll Do:
Serve as the single point of contact during the customer’s phone integration and set-up
Schedule & conduct detailed discovery calls with customers to determine any changes or requirements needed to successfully reconfigure the customer’s current phone set-up
Assist the customer in speaking with their current phone provider and/or phone vendor to ensure the most optimal telecom setup
Coordinate and follow up with customers to ensure their integration is seamless and successful
Process, keep track & update the status of the customer’s integration in Salesforce
Troubleshoot phone integration issues pre and post Live
Work with members of multiple teams (including but not limited to Success, Onboarding, Support, Engineering, Product, Marketing)
Manage escalations from multiple teams internally and externally
What You'll Need:
Deep technical understanding and ability to configure & troubleshoot all aspects of POTS, VOiP, SIP, cellular/wireless, PRI, PBX, IVR routing, customer call flows, network architectures
5+ years in a Telecom Technical role with emphasis on implementation
Understanding in Telecom operations support (Carrier Ops, Call Processing, and Network Management)
Understanding of network protocol layers, security layers and domain models
Understanding of LNP; particularly telecom industry standards
Intelligent, strategic, quick thinking, dedicated, ambitious, and fast learning
Superb customer service skills
Great time management and excellent communication skills
Selfstarter who thrives in an entrepreneurial, fast paced environment, with an ability to “roll with the punches”
Proven ability to multitask and manage multiple moving pieces at a time while paying strict attention to detail
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 80% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.