---About Enplug---

Enplug is one of the hottest tech startups in Los Angeles. Our team builds a software product used by companies around the world and experienced by millions of people.

We've been featured in Forbes, Fortune, and Wall Street Journal. We were named Forbes 30 Top Startups and Inc. Magazine's 7 Most Innovative Startups in Los Angeles.

Enplug develops the leading open software that can turn any TV, projector, or digital display into an interactive marketing tool for businesses. Our apps range from live social feeds, RSS feeds, digital menus, and many more third-party developed apps. Fortune 500 companies and small businesses around the world rely on our software including Dodger Stadium, Marriott Hotels, and YouTube.

See more about us at http://www.Enplug.com

---Technical Support Specialist Responsibilities---

Our rapidly growing software start-up in Silicon Beach is seeking a technician to fill our Tier 1 and 2 Support Engineer role.

You will be responsible for working directly with end users to resolve a variety of technical issues, process returns, and train new clients. You must have two or more years of experience working in a primarily technical role such as helpdesk technician or technical support specialist. You will receive training on our product and have the opportunity to work with and learn from an exceptionally talented team of engineers, but in order to be considered you must have a solid working knowledge of the following topics:

- Troubleshooting commercial off-the-shelf hardware problems
- Troubleshooting application problems on Windows 10
- Web-based control panels and dashboards
- Network addressing and subnetting
- WiFi troubleshooting
- Firewalls
- Android or Linux

This role heavily involves interacting with clients via e-mail, so strong writing skills are very important.
Phone demeanor is extremely important as well. You will be conducting training sessions via phone and screen share. Previous experience training groups and working with executives or high-value clients is a plus.

We are striving to provide best-in-industry support with a focus on efficiency and responsiveness. Highly motivated results-oriented candidates are encouraged to apply.

---Enplug Benefits---

- Frequent catered meals
- Like Ping-Pong? So do we! Relax at the end of the day with a round of games
- Free parking
- Paid Time Off and paid holidays
- Health benefits including medical/dental/vision
- Matching 401K