Technical Support Specialist

| Santa Monica
ReSci's mission is to make artificial intelligence accessible and usable for brands. 
Our values: Inspire with passion. Persevere with determination. Collaborate with unity. Grow without bounds. Create with impact. Lead with character.
As a member of ReSci’s Technical Support team, you’ll join our collaborative company and become an integral part of an exceptional and growing team transforming the technology landscape. This is the ideal role for those looking for a step into tech or the opportunity to showcase their technical ability; you will work closely with senior team members who will provide mentorship and guidance as you grow. As a Technical Support Specialist (Tier I), you’ll build technical skills while supporting Resci’s clients and account managers with any questions or challenges they face. You will also provide assistance with day-to-day tasks, such as campaign setup and campaign testing, login management, and data validation. 
Responsibilities: 
-Work closely with Onboarding Engineers and Client Success Managers to provide a successful user experience
-Manage client relationships by quickly and comprehensively answering their support questions and giving direction for resolution of issues
-Work with Client Success Managers and other ReSci departments to produce documentation and education on best practices in leveraging the ReSci platform
-Assist Client Success Managers in product usage and training
-Coordinate with ReSci Senior Technical Support Specialists on any escalated issues, and ensure diligent follow-up and updates with clients
Qualifications:
2+ years of tech industry related customer support experience, preferably with a SaaS company
-Excellent understanding of relational databases, and strong query writing skills
-Excellent verbal and written communication skills
-Excellent problem-solving capabilities
-Ability to quickly explore, examine and understand complex problems and how they relate to a customer’s business
-Experience with SQL, APIs, and databases
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • AWSLanguages
    • Lambda/ServerlessLanguages
    • Machine Learning Languages
    • ReactLibraries
    • sparkLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • s3Databases
    • redshift Databases
    • ec2Databases

Location

2601 Ocean Park Blvd Ste 104, Santa Monica, CA 90405

What are Retention Science Perks + Benefits

Retention Science Benefits Overview

We have 6 core team values to help all of us grow! We believe these are qualities we exhibit as a team, and we use them as guiding principles to help us be better each day! To learn more about our open roles visit https://www.retentionscience.com/careers/

* Inspire with passion
* Persevere with determination
* Collaborate with unity
* Grow without bounds
* Create with impact
* Lead with character

Culture
Volunteer in local community
ReSci participates in local volunteer activities such as The Giving Spirit and Heal the Bay.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Our dental plan covers 100% of expenses.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $130 for glasses and contact lenses.
Health Insurance Benefits
We are pleased to offer 7 health plan options (including CA Blue Shield and Kaiser) with ranging coverage options and deductibles.
Life Insurance
we are able to offer several life insurance coverage options ranging from 20% to 100% times an employee's annual salary.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
ReSci provides employees with a 401(k) matching plan managed by PAi. We match 100% up to 2% of employee contributions.
Company Equity
ReSci offers stock options through its employee equity program, including vesting over a four-year period.
Employee Stock Purchase Plan
We allow qualified employees to purchase company shares at a discounted price.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed
Company sponsored family events
ReSci sponsors family-oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
ReSci employees receive 15 days per year of paid time off based on one year of service.
Paid Holidays
Paid Sick Days
Employees receive 100 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Company Outings
ReSci hosts company outings Quarterly.
Free Daily Meals
Employees get catered lunch on Tuesday, Friday.
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
ReSci has a fully stocked kitchen including unlimited snacks, coffee, tea, and sparkling flavored water on-tap.
Some Meals Provided
Employees get catered lunch on Tuesday, Friday.
Happy Hours
Happy hours are hosted Once per month.
Parking
We offer employees Free on-site garage parking.
Pet Friendly
ReSci's pet policy is dog friendly daily.
Professional Development Benefits
Job Training & Conferences
ReSci offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
ReSci hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, Cross-department program, Career mentoring, Leadership mentoring.
Time allotted for learning
Customized development tracks
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