Endpoint 

Real estate is the largest asset class in the world—and yet it has also been one of the slowest to adopt innovative, new technologies. It has become increasingly important for the industry to evolve alongside a consumer-base who are accustomed to mobile-first, on-demand, and personalized experiences in every area of their lives. Founded in 2018, Endpoint emerged from a collaboration between First American and BCG Digital Ventures, the venture capital arm of the Boston Consulting Group. The new company combines First American’s title and settlement expertise, with the innovative approach of an agile technology company, to provide a seamless real estate closing from start to finish. At Endpoint, we believe the combination of modern technology, a standardized and simplified closing process, and a highly dedicated team of people will completely change the industry – and deliver an experience that instills the joy of an effortless close for all.

Endpoint is looking for a Technical Customer Support Engineer to provide insightful advice and friendly, hands-on technical support to customers in need. You quickly diagnose product issues on the spot, explaining situations with patience , compassion and insight.

As a Technical Customer Support Engineer you will use your skills to: 

• Resolve customer issues via phone, email and chat with ‘exceptional client service’ being our guiding philosophy
• Work with Engineering and Product to troubleshoot issues our customers are experiencing
• Communicate with customers via Zendesk to get useful information and status
• Document valid issues in JIRA
• Help with testing new features, bug fixes, and other enhancements
• Create knowledge base items such as FAQ’s, agent scripts, and other documentation in Confluence and other mediums

You'll come to Endpoint with: 

• A relentless focus on providing timely and effective customer support to get our users on track
• 1-2 years experience as either a Quality Assurance Engineer or Technical Customer Support
• Critical thinking skills. You are creative when troubleshooting problems and have a knack for bringing in the right resources to help
• Excellent communication skills and customer interaction judgment
• Ability to maintain composure and customer focus while solving problems
• Excellent research skills, demonstrable resourcefulness
• Excellent writing skills. Able to clearly communicate complex scenarios
• Experience working with Android and iPhone is a plus
• Knowledge of the title and escrow process is a big plus

Why work at Endpoint:

• You will have a lot of responsibility and many opportunities to advance your career as we grow
• You will get first-hand experience of working for a well funded early stage startup
• Your hard work, ownership, and self-sustainability will be greatly valued
• We offer great benefits - Health, Dental, Vision and 401K match
• Dog-friendly office, fully stocked snack bar and team lunches
• Ability to mold your career and make an immediate direct impact.
• Competitive compensation, including a Long Term Incentive Plan
  

Endpoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.E