Technical Customer Success Engineer

| Santa Monica
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BloomNation is scaling rapidly as one of the premier SaaS & E-commerce startups in Silicon Beach! As a Technical Customer Success Engineer, you will play the vital role of being the primary relationship driver between BloomNation and the valued floral partners who use our platform. You will accomplish this by developing world-class B2B partnerships, adhering to industry best practices, and fostering unbeatable customer satisfaction.

 

This role is best suited for someone who is passionate, empathetic, driven, and loves solving complex problems with grace and gusto. We are looking for someone who is technically-minded, detail-oriented, works efficiently under pressure, and has an incredible knack for remaining calm and positive in all situations. You will also have the opportunity to work cross departments including the Product, Engineering and Sales teams.

More specifically, you will be:

    • Evaluating and handling internal and external technical support requests via email, phone and social media
    • Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the Engineering team
    • Acting as an advocate for BloomNation users and providing them with outstanding service while resolving issues in a timely and efficient manner
    • Identifying trends and inefficiencies to enhance the support process and improve the user experience
    • Troubleshooting domain transfer issues, specifically working with our clients to update their DNS records for smooth transfer of domain and email services.
    • Work within our AWS console to add and modify appropriate DNS records.
    • Work with Salesforce and our Sales Opps team to create efficiencies and a better on boarding experience.

What’s in it for you:

    • Equity/Stock options in a profitable and rapidly growing company
    • Great Medical/Dental/Vision coverage
    • Tons of growth opportunities, with the ability to make an immediate impact and mold a career in tech
    • 15 days accrued PTO + 6 days accrued sick leave
    • Transportation coverage in the form of parking, rideshare, or metro credit
    • Fully stocked snack bar & weekly catered lunches
    • Company provided gear & swag (MacBook Pro, t-shirt, sunglasses, etc.)
    • Flowers, flowers, and more flowers!
    • A fast-paced and fun work environment with an eclectic group of people from all over the world

You will excel if you are:

    • Tech savvy and can quickly pick up sales/support tools such as Zendesk, Salesforce, & Confluence
    • Understand or able to pick knowledge about setting up DNS records, specifically: Name Servers, A, CNAME, MX record setup
    • A natural people person and relationship builder
    • Passionate about serving small businesses and being apart of a growing startup
    • An excellent communicator, both in writing and over the phone
    • Friendly, optimistic, and have a caring demeanor
    • Adept at working well under pressure and with tight deadlines
    • Experienced with customer service (retail or service industry experience a big plus!) or customer support, including phone, email, and/or chat

 

More about us!

 

BloomNation is the online marketplace that is disrupting the multi-billion dollar retail floral industry. In 2011, we set out to create the nation's premier network for local florists to list, display, and send their unique, handcrafted bouquets to customers across the country. We have since built industry leading software solutions and e-commerce sites that have helped boost our florists' online revenue by an average of 30% in the first year. In the same way you have seen Uber and AirBnB change consumer behavior, BloomNation has already dramatically changed the way flowers are bought and sent online, and we show no signs of slowing down.

 

Additional highlights…

 

Backed by premier industry investors such as Andreessen Horowitz (AirBnB, Box, Facebook, Lyft, Twitter, etc.), Spark Capital (Tumblr, Upworthy, Warby Parker, etc.), and Crunch Fund (Square, Uber, etc.)

Named one of Entrepreneur’s “5 Sizzling Silicon Beach Startups to Watch”, and Inc's top 5000 (2019)

Located one block away from the beach on the world famous 3rd Street Promenade in Santa Monica

 

Why join BloomNation?

 

We are still early enough that equity matters... a lot… BloomNation has become a hub for Silicon Beach's top talent and we are in the process of scaling our still small (~50 person) team to it’s full potential. Come join us if you are an entrepreneur at heart and want to be a leader in your area of expertise.

 

If you are passionate, eager, and ready to learn, you will thrive here!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • ReactLibraries
    • ReduxLibraries
    • MobXLibraries
    • Node.jsFrameworks
    • GraphQLFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Elastic SearchDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • SalesLoftCRM
    • ChiliPiperCRM
    • MailChimpEmail
    • MandrillEmail
    • MarketoEmail
    • MarketoLead Gen
    • Social MediaLead Gen

Location

We sit right on top the world famous 3rd Street Promenade. You are steps away from endless food options, shopping and the Ocean!

An Insider's view of BloomNation

What's something quirky about your company?

The quirkiness of BloomNation is rooted in the entire team! BloomNation has done an amazing job hiring a team that is not only talented & motivated, but diverse in their individual personalities & interests. Whether it be discovering new music, foods or sales tactics, the team is continuously learning from each other's individual quirks!

Tracy

Implementation Manager

How do you collaborate with other teams in the company?

People are genuinely invested in each others success and my peers and superiors share their expertise with me to make sure that we're all successful. The organizational structure is extremely flat - this intentional lack of egos helps the whole team drive towards a collective goal all the while genuinely having fun and improving at the same time.

Shehab

Account Executive

What are some things you learned at the company?

Working at Bloomnation is amazing because my direct contribution is reflected in the company's success. While working as part of a larger team of vibrant and thoughtful individuals, I have experienced growth in my personal business acumen and sales skills. I look forward to watching BloomNation continue to grow and help small local businesses!

Amber

Account Executive

How does your team reward individual success?

Whether you’re trying out something new that will help the team or just simply excelling at your day-to-day responsibilities, your BloomNation family will recognize it. We will do anything from a shout out at a company-wide meeting during AppreciationNation to bringing in your favorite food and take some time to celebrate you!

Seidy

Sales Development Representative

What are BloomNation Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Online course subscriptions available
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