Hello! AppOnboard is looking for a Technical Creative Lead to work on our Customer Success team. The perfect candidate is a team player who's hungry to learn and grow their skill sets as well as pick up new ones on the fly. Must have least 2+ years of design and experience working with clients.

AppOnboard is a next-gen platform that powers Full-Fidelity Demos, which allow users to instantly experience an app or game in the highest quality possible before downloading it. AppOnboard enables app and game testing, driving insights to product teams and optimizing app launches and onboarding. This is a unique opportunity for someone looking to have an impact at one of the hottest startups in Los Angeles and top companies defining the future of app development. We secured $30 million dollars of funding in 2018! Watch our COO Bryan Buskas talk about AppOnboard with Cheddar on the NYSE!

We are looking for a Technical Creative Lead to join our team to help our clients and partners create beautiful, high-performing demo units on AppOnboard Studio Platform.

Responsibilities

• Drive self-service adoption of AppOnboard’s products, formats, and features with creative teams and partners.
• Become a product expert in order to provide proactive and reactive consultation, support and training to client’s creative teams and partners.
• Build and provide a consultative relationship while delivering enablement sessions for app design and building.
• Assist partners in interpreting creative briefs and enabling them to create those within AOB’s platform capabilities by education and hand-holding to produce high-performing, attractive units.
• Maintain detailed client information in collaboration with Product, Sales, and Customer Success Management to ensure holistic account goals.
• Own efficiency-improving projects such as: template builds, global to local adjustments, use of dynamic tutorials, use of ad format tutorials, and more.
• Coach clients to establish new workflows and behaviors to improve utilization of the platform in collaboration with the assigned Customer Success Manager.
• Educate client’s creative stakeholders by preparing and providing reference materials such as: guides, playbooks, best practices, videos, and more.
• Be the main point of contact for key members of the client’s creative team; grow and maintain a lasting, mutually beneficial partnership with all clients.
• Provide ongoing creative support for self-service platform customers.

What We're Looking For

• 2+ years in a design capacity
• 2+ years of experience building relationships with clients
• Ability and experience taking proactive ownership of projects and tasks
• Strong communication skills: ability to educate clients and present software externally and communicate client statuses, progress and blockers internally with consistency.
• Proficient video editing tools
• Experience working closely with or within creative/production contacts and a strong knowledge of their business practices.
• Exceptional communication (both written and verbal) & interpersonal skills
• Self-driven and self-educating individual with excellent organizational skills.
• Ability to multi-task in a fast-paced environment
• BA/BS preferred with strong academic achievement
• Understanding of HTML5 display and video advertising marketplace

Perks and Benefits

• Comprehensive medical, dental, and vision coverage with PPO and HMO options 
• Generous Time Off
• 401k with company match
• Fully-stocked kitchen and bi-weekly catered lunches
• Paid parking and commuter stipend