About Us

Fashion Nova is one of the fastest-growing e-commerce brands in the world. In 2018, we were named the #1 most-searched fashion brand on Google. Since then, we have continued to grow, launching Fashion Nova CARES, NovaKIDS, Nova Beauty, and Maven Beauty. Even more amazing launches are in the works as we speak!

At Fashion Nova, we are dedicated to bringing the customer the latest trends to make them look and feel their best without the high price point. We deliver the hottest styles at lightning-fast speed, ensuring that all are included with FashionNovaCURVE and NovaMEN. Wherever our customer is, we are committed to bringing them the trends they love at the prices they love.

About the Role

The Fashion Nova IT team is focused on initiatives that transform Fashion Nova into a highly collaborative, mobile and productive workforce. In this position, as a Systems Administrator you will partner with other IT teams to support, grow, and help mature FN’s corporate support team. This role will require heavy admin work on our primary tools such as Google Workspace (G Suite), Zoom, Slack, Mosyle, Mas360, Jira, OneLogin, and others. You must be extremely familiar with administering these tools as there is no time for learning curves. You will help lead the G Suite governance, configuration, security, and privacy of Google Workspace with strong emphasis in Gmail and other key applications.  You must be able to provide exemplary end-user support at all times.  You will also be a technical contact for critical computing systems and our enterprise applications. 

Responsibilities

• Administer and manage key applications: Google Workspace, Backupify, Zoom, Jira, Slack, Mosyle, Mas360, AD, Intune, NETSUITE, Trend Micro, OneLogin and others as needed.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruption.
• Strong expertise in email, email infrastructure, email protocols, email security, spam, phishing, and virus protection.
• Document key application functions, admin processes and report on service status.
• Escalate support issues to vendors, follow up and resolve them in a timely manner.
• Proficient in scripting and performing mass deployments (updates and security patching).
• Partner with other business functions to evaluate, prioritize and resolve new issues & problem scenarios.
• Administer Google/Windows/Apple environments, enterprise Mobile App Store, device enrollments and resolve complex mobile OS specific issues.
• Collaborate with other technical and functional teams to document and support business rules, system operating procedures.

Required Skills

• Bachelor’s degree in Computer Science, Engineering or related discipline or equivalent education and experience.
• Google Workspace SME (Subject Matter Expert) 5+ years of experience as a Google Workspace Admin / Google Admin
• Must be at an admin level of knowledge to support all of the following applications from day one: Google Workspace, Backupify, Zoom, Jira, Slack, Mosyle, Mas360, AD, Intune, NETSUITE & Trend Micro
• 5+ years of experience as an Active Directory Administrator
• 5+ years of experience administering Windows and Apple operating systems.
• 5+ years related experience in managing email systems.
• Strong understanding of best practice IT Service Management including the ITIL framework.
• Experience with scripting and automation tools.
• A proven track record of developing and implementing IT strategy and plans.
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices.
• Experience with SAML/SSO solutions (i.e. One Login, Okta, etc.)
• Must be able to create effective documents, systems operating procedures & FAQs
• Must be able to diligently work under short deadlines and be able to keep composure at all times.
• Must be a self-starter with great initiative and drive which requires minimal supervision.
• Strong speaking and presentation skills to deliver end user training along with white glove style support.
• System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus.

Fashion Nova, Inc. is an equal opportunity employer committed to a diverse workplace environment.

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