How you'll add value:

• Prompt customers for information necessary to troubleshoot problem reports
• Identify solutions to problem reports and deliver them to customers
• Help customers understand R365 software accounting functions
• Route non-accounting customer issues to appropriate teams and team members
• Diagnose and document software defects and escalate them to Accounting Support Lead or Manager
• Participate in live chats
• Manage personal queue of customer tickets
• Coordinate and facilitate live screen shares with customers
• Identify gaps in company self-help documentation
• Train and mentor new team members at the request of Support management
• Other duties as assigned.

What you'll need to be successful in this role:

• Schedule for this role will be 10amCST-7pmCST
• Professional and / or academic accounting experience
• High attention to detail
• Excel knowledge
• Flexible and adaptable based on the needs of the client and internal team
• Solution oriented mindset with ability to articulate under pressure
• Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
• Strong technical aptitude with experience communicating across multiple platforms
• A passion for helping people get the most out of technology
PREFERRED QUALIFICATIONS
• Bachelor’s degree with emphasis in business and / or finance and / or accounting preferred
• Restaurant Industry Experience
• Strong understanding of general business principles
• Previous experience in a Support Role

R365 Team Member Benefits & Perks

• Competitive compensation package
• Hourly Range Between $22-$29/h
• Ability to work remote or hybrid
• Comprehensive medical benefits
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives
• Philanthropy events

Why join our amazing team?

• We're a community that prides itself in creating innovative solutions and producing quality work
• Our product is the secret ingredient that makes a real difference to restaurants nationwide
• The open concept work environment that we've created is causal, collaborative, and cultivates communication


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