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Support Engineer

| Santa Monica

Who You Are:

You’re the perfect hybrid between a computer support wizard and a customer service master. While providing assistance to all levels of remote and on-site people in the company with computer software, hardware or system problems, the primary focus is managing the day to day queue of help desk tickets, resolving these tasks in a timely manner, and reporting metrics to the team weekly. In addition, the Support Engineer will eventually assist with general systems administration tasks such as server provisioning, maintenance and support. 

What You’ll Do:

  • Provide superior technology assistance to users in a timely manner, including setup, configuration, and basic explanation via in-person or remotely via phone, e-mail, slack, and RDC
  • Complete basic requests on first contact, and follow through longer projects to completion
  • Ensure workstations, phones and software function properly and reliably
  • Ensure all new employees are set up properly and are assisted with the on-boarding process, including application of user licenses
  • Maintain a complete inventory and stock of all assets: hardware, software, printers, and other technology assets
  • Support conference room A/V systems with meeting troubleshooting and support
  • Participate and contribute in weekly infrastructure team meetings to review help desk tickets accomplished and those that are in the queue, review system performance and availability metrics as well as analyze issues

 What You’ll Need:

  • Minimum of 1-2 years in an IT help desk or technical support role
  • Strong knowledge of Windows, OSX, iOS, Android, and other computers and peripherals
  • Patient, courteous, and friendly customer service attitude: a great people person
  • Skilled at demonstrating and explaining technology to the non-technical
  • Meticulously thorough, detail-oriented, organized work habits
  • Amazing troubleshooting skills and the ability to find the root cause behind any issue
  • Perceptive of needs for hardware, software, and other tools to improve users’ experience
  • Ability to participate in project planning and then take personal ownership of your portion
  • Effective time management with respect to deadlines, priority changes, and interruptions
  • Experience administrating Active Directory, printer, and file shares
  • Experience with IT purchasing and vendor relationships
  • Strong knowledge of Mac use and troubleshooting
  • Able to lift up to 50 lbs.
  • Availability for occasional weekend or off-hours support

 Bonus Points:

  • Some experience with Atlassian applications – Jira and Confluence
  • VoIP phone system experience
  • Audio/video equipment, conference room systems
  • Network concepts: DHCP, DNS, TCP/IP, VPNs, etc.
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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • PostgreSQLDatabases

Location

1500 feet to the Santa Monica Pier. 1000 feet to the Downtown Santa Monica Metro stop. Views of the ocean (if you're standing in the right spot).

What are Fair.com Perks + Benefits

Fair.com Benefits Overview

Our name pretty much says it all. It’s our culture. It’s the way we treat our customers, our network of dealers and our fast-growing family of employees. We believe in hard work, and we believe hard work should be rewarded. That’s why we offer equity incentives, 100% coverage of medical, vision and dental premiums for employees and their families, 100% paid parental leave for 4 months, cellphone reimbursement, 401(k) retirement plans and free lunch 5 days a week for every employee. The way we see it, better to be more than fair than not to live up to our name.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
100% coverage for employees, including their spouse/domestic partner and children.
Vision Benefits
100% coverage for our employees, including their spouse/domestic partner and children.
Health Insurance Benefits
100% coverage for our employees, including their spouse/domestic partner and children.
Wellness Programs
Santa Monica employees receive a 20% discount at neighboring yoga studio.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
We offer unlimited PTO for regular, full-time employees.
Generous PTO
We offer 3 weeks vacation for hourly, full-time employees.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Fair offers delicious, healthy catered lunches Monday through Friday. Our menus are vegan and vegetarian-friendly!
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Relocation assistance offered depending on the role.
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Underground employee parking. Outdoor patio space for lunching al fresco.

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