Supply Chain Operations Specialist, Military

| Greater LA Area
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Supply Chain Operations Specialist, Military Veterans 
The opportunity:

The role of the Supply Chain Ops (SCOps) Specialist is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. In this role, your direct customers are the partners within your region: our client solutions and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to facilitate the movement of shipments while discovering and driving efficiencies that build and improve operations as part of our Global team. You will be responsible for ensuring that all customer shipments are executed according to plan, on time and within budget. As the person who manages movement in your region with laser focus, you have the unique opportunity to help your regional client solutions team spot opportunities to improve and grow our customers’ business. You will drive impact through surfacing new ideas to eliminate waste, improve customer experience or introducing innovative ways of managing a supply chain.


Key Responsibilities:

As a supply chain operator, you are an expert in executing the end-to-end movement of shipments within a regional network including Ocean or Air and imports and exports.

  • You will be the “front line” in ensuring the highest standard of Flexport quality: shipments move “on-time” and exceptions are handled appropriately. You will be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
  • You will test scalable operational infrastructure and procedures to ensure they are delivering the highest levels of efficiency and productivity for your customers and within our new operational model.

You will be placed into either an Ocean or a Network team.  

  • In Ocean teams you will:
    • Seamlessly coordinate day-to-day operations with internal and external partners such as ocean, intermodal and drayage vendors, the customs team and the Network Operations team.
    • Execute the movement of ocean freight shipments within a regional network (both imports and exports), including intermodal movements.
  • In Network teams you will:
    • Seamlessly coordinate the day-to-day supply operations with Air, Transload, Trucking, and Warehouse activities within your region by working with internal and external stakeholders and customers.
    • Execute the end-to-end movement of shipments within a regional network including both Air imports and exports.
Additional Responsibilities:
  • You will help implement operational infrastructure and procedures in the day-to-day workflow, while constantly identifying and executing on opportunities to realize optimal efficiency and productivity.
  • You will empower client solutions by participating in feedback loops to ensure client needs are met.
  • You will use metrics to spot opportunities to improve and deliver great performance in your role, including data quality and shipment milestone timeliness.
  • You will act as a consultant to your regional team, product & engineering and the operations excellence team on ocean supply chain operations.
What you will need:Experience, Military: 
  • 1+ years of military work experience; experience with logistics, operations
  • Ability to think tactically with strong attention to detail in a high-energy, fast-paced environment
  • Experience collaborating effectively in a cross-functional environment working towards a common goal 
  • A growth mindset and intellectual curiosity to become an expert on international trade with a willingness to work in the nitty gritty of the freight and logistics industry to deliver client results 
  • Results driven – self-starter who will thrive in an ambiguous environment 
  • Highly polished communication skills
  • You have the courage to challenge the status quo when logic and reason require it. See something broken? Fix it;

About Flexport:

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We’re excited about the three big ways we’re moving forward after our recent $1B investment from SoftBank Vision Fund in February 2019.

Worried about not having any freight forwarding experience?
  • Don’t be! We’re building the first Operating System for Global Trade. That’s why it’s incredibly important for us to bring people from diverse backgrounds and experiences together with our industry veterans to help move the freight forwarding industry forward.
  • What’s freight forwarding and why does it matter? Listen to Ryan, our CEO explain what freight forwarding is and why improving global trade can help to connect the world and break down economic barriers in this Fast Company Freethink Original Series video.
  • We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

Investing your time with Flexport means having an immediate impact, all over the world. You’re empowered to do what’s best for everyone and trusted to make the right decisions when and where you need them. Join our collective of entrepreneurs and improve the world’s experience in global trade.

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.



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Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

Located in The Campus at Playa Vista, Flexport's surrounded by tech companies, coffee carts, hammocks, and sun, giving off a mini Silicon Valley vibe.

An Insider's view of Flexport

What’s the vibe like in the office?

We have a fun and encouraging work environment that truly empowers each of us to produce our best work. Coupled with the reputation of having the best snacks and after work activities, there’s no doubt that the LA Warehouse is one of the most enjoyable places to work at.

Zach

LCL Consolidation Associate

What projects are you most excited about?

I am most excited to see our Ocean Freight Operations - Destination team continue to grow and evolve through the end of this year and in 2020. Our team is like a mini start-up within a start-up! We will become more efficient, create value for Flexport and our clients' logistics teams, and expand to new offices and markets.

Kelsey

Ocean Freight Operations Associate

What makes someone successful on your team?

Transparency and accountability are crucial for success on our team! We all make mistakes but the best thing we can do is own them and learn from them.

Lauren

Global Operations Manager

What are some things you learned at the company?

At Flexport, I have been able to learn about a fascinating industry and be a part of a company that is truly effecting positive change. As a person who has always been technology focused, I'm excited every day to further learn how our technology is improving the world of global trade.

Comfort

Global Account Executive

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Every employee is granted 10 annual Volunteer Time Off hours to engage with and give back to our local communities.
Partners with Nonprofits
We have built our own non-profit called Flexport.org, which enables organizations to deliver global aid and impact - and meet their sustainability goals with greater ease and lower costs.
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Flexport's dental plan covers 100% of preventive services for employees, and covers on average around 90% of the total premium cost for dependents.
Vision Benefits
Flexport's vision insurance plan provides 100% coverage for annual eye exams, lenses, and frames after a $20 copay & $20 copay for material. About 90% of total premium costs for dependents are covered
Health Insurance Benefits
Flexport covers 100% of the premium cost for health insurance and covers on average around 90% of the total premium cost for dependents.
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Flexport's flexible PTO policy allows employees to take as many days off as they need, providing they get manager approval.
Paid Volunteer Time
Flexport encourages employees to give back with paid volunteer time off up to 10 hours per year.
Paid Holidays
Flexport gives all full-time employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Flexport offers pre-tax commuter benefits for all full-time employees.
Company Outings
Free Daily Meals
Flexport provides catered lunches Monday - Friday and stocks our kitchen with breakfast foods for employees to enjoy in the morning.
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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