Sr.Director, Technical Professional Services

| Greater LA Area

ServiceTitan is looking for Sn. Dir, Technical Professional Services to lead teams of technical subject matter experts focused on delivering specialized services for our clients. Departments within the Client Services group include Data Engineering, Accounting Integrations, Telecom Services, Technical Training, and Custom Development. The team focuses on delivering specialized technical services to clients at any point of the lifecycle as needed. The candidate will lead a team of approximately 60 high impact individual contributors, Managers and Directors across two locations in Glendale, CA and Atlanta, Georgia. This role requires building effective and scalable processes, programs, and systems that leverage both people and automation to support a wide variety of technical delivery tasks. What you’ll do:

  • Take full responsibility for the overall success of Professional Services team including setting and managing long term strategic vision/goals and KPIs.
  • Track progress against goals through scorecards and dashboards, and work with the team to identify gaps and opportunities and proactively resolve them.
  • Understand deep-customer needs, and cultivate / align deep specific subject matter expertise to meet/align those customer needs when it comes to professional services
  • Identify and architect a services and implementation delivery model that aligns with our customer focused approach backed by data driven insights and strong disciplinary subject matter expertise
  • Drive critical goals for the organization: a) launch and make successful a new professional services-oriented revenue stream for the company; b) identify and implement ways to make our processes more efficient for both the company and our clients; c) identify and implement ways to further improve customer NPS.
  • Provide vision, leadership, and guidance to direct reports; coach and mentor to ensure an energized, motivating work environment and desired business outcomes are achieved.
  • Provide the leadership and mentoring needed to ensure that we hire, train, and develop our teams so they provide the ‘best in class’ customer experience while allowing for personal and professional growth and career development.
  • Lead world-class team by fostering a continuous learning environment, recruiting and hiring top performers.
  • Ensure the broader team has the right resources, technology, processes and tools to effectively meet goals. Manage the resource planning process and partner with Finance and HR to ensure proper resources for the organization.
  • Serve as a key member of the Customer Success Leadership team (and extended ServiceTitan leadership team); contribute to the broader vision and strategy of the Customer Success organization.

What you’ll need:

  • Bachelor’s Degree in Information Technology, Business, Engineering or related field (MBA Preferred).
  • 10+ years of experience in a professional services and/or consulting services organization. At least 3 years experience at a large scale company.
  • 5+ years leading teams in technical integration and customer implementation project management functions
  • Strong empathy for customers AND passion for growth and excellence
  • Deep understanding of software and professional services operations
  • Ability to create structure in ambiguous situations, design effective processes, and diagnose functional issues and design solutions
  • Systems integration experience with ERP systems (SAP, Oracle, Workday…)
  • Experience leading hyper growing teams through a hands-on and collaborative approach to management
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

More Jobs at ServiceTitan Inc.61 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Content
Project Mgmt
new
Los Angeles
Data + Analytics
new
Los Angeles
Project Mgmt
new
Los Angeles
Project Mgmt
new
Los Angeles
Product
new
Los Angeles
Project Mgmt
new
Los Angeles
Sales
new
Los Angeles
Data + Analytics
new
Los Angeles
Design + UX
new
Los Angeles
Marketing
new
Los Angeles
Finance
new
Los Angeles
Developer
new
Los Angeles
Finance
new
Los Angeles
HR
new
Los Angeles
Operations
new
Los Angeles
Operations
new
Los Angeles
Project Mgmt
new
Los Angeles
Design + UX
new
Los Angeles
HR
new
Los Angeles
Operations
new
Los Angeles
Finance
new
Los Angeles
HR
new
Los Angeles
Marketing
new
Los Angeles
Internships
new
Los Angeles
Sales
new
Los Angeles
Developer
new
Los Angeles
Project Mgmt
new
Los Angeles
Operations
new
Los Angeles
HR
new
Los Angeles
Operations
new
Los Angeles
Developer
new
Los Angeles
Finance
new
Los Angeles
Developer
new
Los Angeles
Finance
new
Los Angeles
Product
new
Los Angeles
HR
new
Los Angeles
Operations
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Sales
new
Los Angeles
Developer
new
Los Angeles
Project Mgmt
new
Los Angeles
Operations
new
Los Angeles
Design + UX
new
Los Angeles
Developer
new
Los Angeles