Sr Manager, Training & QA

| Greater LA Area
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Sr Manager, Training & QA

Tinder HQ - West Hollywood, CA

Tinder is on a mission to change the world by bringing people together and facilitating millions of connections that otherwise might not have been possible. Over the past year, we’ve had tremendous growth in our business and our teams globally. If you are a team player with a passion for developing people, teaching, and problem solving, we want to hear from you. This is a very unique opportunity build, develop, and design a world class training team for a rapidly growing company within the Member Experience organization, directly tied to Trust & Safety and Communities. As the Sr. Manager, Training & QA you will partner with teams across the organization and across the globe to build and develop a world class Training discipline. 

Responsibilities: 

  • Build and develop a world class training and QA program for Tinder Trust & Safety (T&S) and Community work groups
  • Evaluate current training curricula and current Learning Management System. If needed make proposals for new future tool(s) to support future growth. 
  • Design, develop and deploy e-learning and in-class courses, including soft skills and product training for internal/external support teams, to ensure that new hires and current employees learn new skills, quickly develop the knowledge and ability to settle in and become experts at what they do.
  • Measure effectiveness of training programs and provide continuous feedback to Tinder Community Leaders regarding training trends, course material feedback, and additional training needs
  • Recruit, lead and develop a team of internal trainers managing their goals, performance and outcomes
  • Coordinate with outsourced training staff to ensure strong alignment with internal standards
  • Take a data driven approach to understanding performance issues. Take action to improve the quality and effectiveness of training and coaching across the T&S and Communities ecosystem
  • Lead calibration sessions with multiple vendors
  • Partner with stakeholders to identify opportunities to continuously improve the training program
  • Develop new training curricula and iterate on existing materials to ensure readiness to support the launch of new products, features, and tools
  • Partner with HQ and vendor teams to assess, evaluate and prioritize overall manager/leader development needs
  • Champion projects to continuously improve the design of training materials, the quality of our instruction, and effectiveness of our coaching interventions

Basic Qualifications

  • Someone with a builders mentality that can multitask, prioritize, and keep up with a large volume of tasks in a fast-paced environment
  • Minimum of 5+ years of leading and managing training/QA teams, Learning & Development, Leadership development, or related field
  • Strong instructional design, presentation, and facilitation skills
  • Bachelor’s degree or significant college course work, in communication, education or a related field
  • Demonstrated success and experience with planning, creating, implementing and delivering training
  • Experience communicating virtually with offshore vendors/experience working with remote teams
  • Knowledge of Lessonly or similar e-learning tool/Knowledge of Zendesk or similar enterprise
  • Screen/Video Capture and Editing Software skills
  • Knowledge of Zendesk or similar enterprise software along with LMS integration 
  • Communication skills for the purpose of knowledge transfer and skill development, including superior skill in explaining technical topics to novices and collaborating with subject matter experts and managers
  • Experience with one-to-many and one-to-one communication skills in both classroom and tutorial settings
  • Experience collaborating with global stakeholders, SMEs, front-line managers and front-line employees
  • Competent user level of Microsoft Office tools (Word, Excel and PowerPoint)
  • Excellent emotional intelligence and influence skills

Preferred Qualifications

  • Masters Degree in OD, HR or other related discipline
  • 7+ years of leading and managing training/QA teams
  • 7+ years of instructional design and/or technical writing experience
  • Learning/training certification in eLearning
  • Experience leading vendor analysis and software deployment for LMS systems
  • Industry certifications in instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate (CPLP, CPT, PMP, etc.)
  • Demonstrated working knowledge of eLearning development tools such as Captivate, Articulate Studio/Storyline, Camtasia, Adobe Photoshop/Illustrator, Flash, GoAnimate, etc.
  • Experience building learning programs in the tech industry
  • Experience with change management approaches and methodologies
  • Previous experience leading Vendor selection and implementation of Learning Management Systems
  • Experience with with effectiveness and development tools such as: DiSC, Hogan, The Five Dysfunctions of a Team, etc.

As part of our team, you’ll enjoy:

  • The hustle of a startup with the impact of a global business
  • Tremendous opportunity to solve some of the industry’s most exciting problems
  • Working with an extraordinary team of smart, creative, fun and highly motivated people
  • Comprehensive health coverage, a competitive salary, 401(k) match, and meaningful equity
  • Daily catered lunches, an endless supply of refreshments, basketball court, fitness classes, and social events, with an uplifting work environment in a great location
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SwiftLanguages
    • BashLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • SQLAnalytics
    • PythonAnalytics
    • TableauAnalytics
    • PhotoshopDesign
    • SketchDesign
    • PrincipleDesign
    • ZeplinDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • LeanplumCRM

Location

Occasionally referred to as WeHo, West Hollywood sits between Beverly Hills and Hollywood in Los Angeles.
Tinder helps people put away their phones for a hot minute so they can meet in real life
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An Insider's view of Tinder

How do you collaborate with other teams in the company?

The Data Engineering team builds infrastructure to empower better decision-making for all teams at Tinder. We support Backend and Client engineers as they send billions of events daily to our pipeline, collaborate with Data Science and Analytics to architect solutions for quantitative analysis, and partner with Marketing to build reporting tools.

Kate

Engineering Manager - Data

What is your vision for the company?

My vision for Tinder Engineering is a culture of collaboration, learning and experimentation, growth, and technical excellence. Our product exists to bring people together, so too does our company bring together people of different backgrounds and specialties to create an amazing impact together.

Tom

VP, Engineering

What are Tinder Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Pre-tax savings spending account for health care (up to $2,650/year) and dependent care (up to $5,000/year) expenses
Disability Insurance
Dental Benefits
Dental preventive, restorative and orthodontia care for you and eligible dependents
Vision Benefits
Vision exam and corrective care for you and eligible dependents
Health Insurance Benefits
Health care preventive and illness coverage for you and your eligible dependents
Life Insurance
Basic Life Insurance, Basic Accidental Death & Dismemberment (AD&D) Insurance, Supplemental Life Insurance, Supplemental (AD&D) Life Insurance
Wellness Programs
At Tinder HQ in LA we have a Personal Trainer on Mondays, Yoga Instructor on Tuesdays and Breathworks on Wednesdays.
Onsite Gym
Tinder HQ has a basketball court onsite
Retirement & Stock Options Benefits
401(K) Matching
50% match (up to 3%)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
All new Mothers and Fathers are eligible for 12 weeks of paid leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Tinder's unlimited paid vacation policy allows employees to take time off work as they need, providing they comply with manager approval
Generous PTO
Paid Volunteer Time
Paid Holidays
Tinder offers employees paid time off to observe all major holidays
Perks & Discounts
Beer on Tap
Beer & wine!
Casual Dress
Commuter Benefits
Tinder employees have access to a WageWorks Savings account allowing them to put money aside, pre-tax, up to IRS limits for commuter expenses
Company Outings
Tinder has company wide Holiday & Summer parties
Free Daily Meals
Tinder has catered lunch & dinner everyday as well as catered breakfast on Fridays
Game Room
Ping pong, darts & foosball at Tinder HQ in LA
Stocked Kitchen
Tinder has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix you can handle
Happy Hours
Tinder hosts monthly New Hire Happy Hours as well as ad hoc celebrations for new releases & accomplishments
Parking
Tinder employees are assigned to one of 3 parking garages within a 1 block radius from the office
Recreational Clubs
Tinder Beach Volleyball, Soccer & Dodgeball
Relocation Assistance
Tinder offers relocation reimbursement to cover moving costs and travel expenses
Fitness Subsidies
All Tinder employees will be able to enroll at Equinox for $230/month.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Tinder offers tuition reimbursement for all full-time employees of up to $5,000 annually
Diversity Program
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