Appetize Technologies, Inc. is looking for a stellar Sr. Client Success Manager to join our growing Client Services team. This role is a blend of client support, strategy, project management and client advocacy with a major emphasis on communications with key enterprise partners like Madison Square Garden, LA Dodgers, NY Yankees, Live Nation, and many more. You will play a vital part in comprising a polished and cohesive approach to interfacing with key customers for the lifetime of the client relationship. You will serve as the “air traffic controller” guiding their projects, software development deliverables, renewals, upsells, and overall client satisfaction.
- Develop and maintain relationships with top decision makers at key clients to drive a high level of client satisfaction.
- Serve as an escalation path for managing high priority support issues
- Drive Client Engagement through an understanding of when to engage, who to engage and the appropriate method for the circumstances
- Work closely with the Appetize product team as a Client Advocate to develop innovative solutions and integrations for both current and prospective clients
- Be the central Point of Contact for assigned clients for any questions or issues
- Communicate schedules, updates, status, major decisions, risks and blockers
- Participate and lead aspects of the implementation process
- Contribute to the development of product strategies
- Build relationships and influence others to get things done and drive decision making
- 5+ years of Client Success, Services, or Support within a SaaS company or Technology Consulting
- 5+ years planning and managing project initiatives or delivering systems
- Experience with projects involving solution development based on web or mobile application architecture
- Experience translating requirements into optimized designs and identifying alternatives
- Excellent teamwork skills including written and verbal communication skills
- Willingness to complete a moderate amount of travel to client sites
- Metrics driven decision making
- Bonus: Experience with implementing Point of Sale (POS) systems
Appetize is the leading Enterprise Cloud Point of Sale (POS) and management platform for food service and retail. We're trusted by many of the world’s most well known and highest volume businesses, including sports and entertainment venues, theme parks and attractions, restaurants, retailers, education campuses, and business cafeterias. Based in Silicon Beach, CA, we have over 300 employees dedicated to developing cutting-edge technology that’s replacing outdated legacy systems and helping enterprises better their guest experience, future-proof operations, and driving financial performance.
At Appetize our employees are at the core of everything we do. As the company continues to grow, our team is dedicated to attracting and retaining top talent who are smart, mission-driven, and share a common goal of continuous innovation. We believe that the success of our product depends on the success of our team. From fully covered medical benefits, monthly standups highlighting individuals' accomplishments, Waffle Wednesdays, and more, we’re dedicated to making this the best place to work!