Sr. Client Success Manager

| Greater LA Area
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Appetize Technologies, Inc. is looking for a stellar Sr. Client Success Manager to join our growing Client Services team. This role is a blend of client support, strategy, project management and client advocacy with a major emphasis on communications with key enterprise partners like Madison Square Garden, LA Dodgers, NY Yankees, Live Nation, and many more. You will play a vital part in comprising a polished and cohesive approach to interfacing with key customers for the lifetime of the client relationship. You will serve as the “air traffic controller” guiding their projects, software development deliverables, renewals, upsells, and overall client satisfaction.

Responsibilities:

  • Develop and maintain relationships with top decision makers at key clients to drive a high level of client satisfaction.
  • Serve as an escalation path for managing high priority support issues
  • Drive Client Engagement through an understanding of when to engage, who to engage and the appropriate method for the circumstances
  • Work closely with the Appetize product team as a Client Advocate to develop innovative solutions and integrations for both current and prospective clients
  • Be the central Point of Contact for assigned clients for any questions or issues
  • Communicate schedules, updates, status, major decisions, risks and blockers
  • Participate and lead aspects of the implementation process
  • Contribute to the development of product strategies
  • Build relationships and influence others to get things done and drive decision making

Requirements

Key Skills/Requirements:

  • 5+ years of Client Success, Services, or Support within a SaaS company or Technology Consulting
  • 5+ years planning and managing project initiatives or delivering systems
  • Experience with projects involving solution development based on web or mobile application architecture
  • Experience translating requirements into optimized designs and identifying alternatives
  • Excellent teamwork skills including written and verbal communication skills
  • Willingness to complete a moderate amount of travel to client sites
  • Metrics driven decision making
  • Bonus: Experience with implementing Point of Sale (POS) systems

Benefits

Appetize is the leading Enterprise Cloud Point of Sale (POS) and management platform for food service and retail. We're trusted by many of the world’s most well known and highest volume businesses, including sports and entertainment venues, theme parks and attractions, restaurants, retailers, education campuses, and business cafeterias. Based in Silicon Beach, CA, we have over 300 employees dedicated to developing cutting-edge technology that’s replacing outdated legacy systems and helping enterprises better their guest experience, future-proof operations, and driving financial performance.

At Appetize our employees are at the core of everything we do. As the company continues to grow, our team is dedicated to attracting and retaining top talent who are smart, mission-driven, and share a common goal of continuous innovation. We believe that the success of our product depends on the success of our team. From fully covered medical benefits, monthly standups highlighting individuals' accomplishments, Waffle Wednesdays, and more, we’re dedicated to making this the best place to work!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • PHPLanguages
    • PythonLanguages
    • ReactLibraries
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • PardotEmail
    • SalesloftEmail

Location

6601 Center Drive West , Los Angeles, CA 90045
Why Appetize is at a Unique Turning Point for Engineers to Join and Lead
Watch

An Insider's view of Appetize

What’s the vibe like in the office?

I started at Appetize when it was (literally) in a garage as one of the first 10 employees. Even as the company with over 300 employees, it has never lost its startup charm. Everyone up the ladder is approachable and truly fun to be around – both inside and outside of work. It’s my first job where I don’t know how many hours are left in the day!

Mike

Director of Business Systems

What are Appetize Perks + Benefits

Culture
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
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