ABOUT THRIVE MARKET

Thrive Market was founded in 2014 with a mission to make healthy living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 900,000 members find better products, support better brands, and build a better world in the process.

THE ROLE

We are looking for Member Services Specialists to help our members live a healthier life by connecting them with the best products to fit their values and lifestyle. You will be helping members with everything from finding a phenomenal protein powder to addressing membership cancellation requests. To succeed in this role, you’ll need a real passion for building community with members and hitting weekly and monthly sales goals. If you believe in our mission and thrive in a creative and fast-paced environment, we would love to hear from you.

Compensation starts at $17 per hour and is competitive based on experience. We are hiring both remote and Los Angeles based team members.

RESPONSIBILITIES

• Provide efficient support and service to members via chat, phone, text, and email.
• Educate shoppers about the features and benefits of membership that are aligned with their needs so that they maintain their annual membership.
• Be a subject matter expert for a growing catalog of products and dietary values we support to offer cross-sell opportunities and improve AOV (average order value).
• Collect and communicate customer insights to the rest of the business to help improve Thrive Market’s offerings.

QUALIFICATIONS

• You are extremely passionate about health and wellness
• You sold something in the past, enjoyed it, and want to do it again
• You have excellent written and verbal interpersonal skills
• You know your way around Google Apps and have experience with Customer Relationship Management tools
• Phenomenal listener who can recognize cues from customers over phone and chat
• Creative and analytical problem solver
• Receptive to performance feedback and quick to put it into action
• Ability to self-manage productivity and self-assess performance
• Authentic care for the well-being of Thrive Market members

BELONG TO A BETTER COMPANY

• Comprehensive health benefits (medical, dental, vision, life and disability)
• Dog Friendly Office
• On-site Yoga
• 401k plan
• Equity
• Stocked kitchen
• Lunch provided 5 days per week
• Free Thrive Market membership and discount on private label products

We're a community of more than 900,000 members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.

Thrive Market is an EOE/Veterans/Disabled/LGBTQ employer

At Thrive Market, our goal is to be a diverse and inclusive work place that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!

If you need assistance or an accommodation due to a disability, please contact us at (424) 291-9534 and we’ll be happy to assist you.© Thrive Market 2020 All rights reserved.