Cloud Operations ensures essential operation of all systems supporting Blackline Services. A successful candidate must possess solid critical thinking skills and have experience supporting large server farms, 24x7 high availability mission-critical traffic-intensive web infrastructures and be familiar with commonly used server, backup, storage, and virtualization technologies, Microsoft-centric services and applications, performance and health management tools. Large SaaS experience is very desirable.
Responsibilties:

• Collaborates and communicates with peers, customers and leaders on of the health, capacity, patch level and overall status of systems.
• Perform systems evaluation, design, build, deployment and configuration of NAS (NetApp), SAN (Kaminario), storage networking (Cisco/Brocade), compute (UCS) and virtualization (VMWare) technologies.
• Recommends and develops technical road maps.
• Provides technical recommendations and solutions for how to meet business needs.
• Perform patching and upgrades for systems; performs system checks and verification of expected change.
• Develops technology standards and automated system processes.
• Leads outage and incidents with multiple technology partners and participants.
• Implements new systems and retires older equipment.
• Develops and follows change management documentation including back out plans.
• Documents system changes through change management, team process and procedures, configuration management databases and system diagrams.
• Collaborates and communicates with other IT groups to stay informed of changes and developments that may impact the production, QA, and development systems.
• Optimizes current processes and develops new processes as required.
• Assists in establishing baseline performance metrics and the ongoing measurement and reporting of established metrics.
• Writes technical specifications for purchase of hardware and systems software.
• Makes recommendations for software/hardware based on research in support of procurement efforts, when appropriate.
• Acts as a liaison and advocates for systems and the tools, processes, and procedures necessary throughout the life cycle of technology.
• Administers and implements security processes and procedures.
• Monitors the system performance and availability of systems.
• Documents and recommends policies, procedures and systems architecture.
• Participate in on call rotation for incidents and maintenances as needed.

Qualifications:

• Ability to effectively communicate verbally and in writing.
• Travel as needed to remote office locations for training, implementation, and/or planning.
• Ability to analyze information and use logic and process to address work-related issues and problems.
• Capacity to troubleshoot with a group and be an active participant during large technology conversations.
• Functions effectively under pressure while managing multiple initiatives within deadline-oriented project demands.
• Meets deadlines, stay organized, prioritize, and multi-task efficiently.
• Works well in a team in team environment, with staff at all levels, to achieve business goals.
• Capable of troubleshooting existing applications.
• Ability to think critically and work independently to meet objectives.
• Strong experience in deploying and managing VMware (vSphere, vCenter, ESXi/ESX, etc.) or similar technologies.
• Solid experience deploying and configuring secure SAN and NAS solutions, including NetApp, Kaminario and others.
• Considerable Knowledge of backup system architecture including CommVault, Snapshots and Replication.
• Substantial Knowledge of Disaster Recovery systems.
• Strong Knowledge of TCP/IP and Networking Concepts.
• General knowledge of public cloud offerings/technologies.
• 3+ years hands-on storage administration.
• 3+ years hands-on backup administration.
• 3+ years Windows Systems Administration.
• 3+ years VMWare Administration.