Senior Manager, Incentives and Performance at Better

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Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage creative technology and innovation to make the homebuying journey more approachable and understandable. Here are some interesting facts to help you get to know Better:

  • Right now we’re funding over $3 billion in home loans per month
  • We’ve funded over $14 billion in loans and $3.5 billion in insurance
  • We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
  • We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
  • Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
  • We were listed to Forbes’ FinTech 50 2020
  • And #15 on the 2020 CNBC Disruptor 50 
  • We’ve secured over $254 million from our investors to date 

Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do. We are committed to fostering diversity, multiculturalism, and inclusion.  We encourage individual potential rather than years of experience. We see the value in each person’s perspective, and recognize their talents, regardless of what the market says. We believe it’s important to nurture a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach. 

A Better opportunity:

We’re building a world-class Operations and Insights team; one that combines highly effective processes and systems that enable efficiency and scale. You can think of our team as 'the brains' of Better's revenue-generating engine. We support the business with insights, analyses, and thought partnership on the most complex problems to enable growth and exceptional customer experience.

The right person for this role is a strong people leader with the ability to leverage data, communicate actionable insights and help drive business outcomes. More specifically, we're looking for an analytically-savvy individual who can coach, develop and lead a team responsible for synthesizing results, developing and leveraging technology to identify and track KPIs and generate key reporting packages. Ultimately, this role will help lead the implementation of sales effectiveness strategies. Our ideal candidate is both entrepreneurial with the ability to innovate and take initiative, as well as team-oriented with strong cross-functional collaboration and stakeholder management skills.

Responsibilities will include:

  • Build and scale a strategic, analytically-driven team of Analysts and Associates that drive increased efficiencies and support scale
  • Analyze data, understand trends, and draw conclusions to inform business decisions on go-to market strategy
  • Develop, monitor, and improve data, tools and reports required for Senior Leadership, including, but not limited to, forecasting, planning, budgeting, and performance management processes used within the Sales & Operations teams (i.e. business intelligence, data hygiene, KPIS/dashboards/reporting capabilities)
  • Build, manage and effectively implement reporting cadences, ensuring the right data and insights cascade to the leadership team
  • Lead the creation, articulation and interpretation of reporting insights to drive business outcomes that align with Better’s values, mission and growth objectives

About You:

  • Professional Experience:
    • 4+ years experience in a heavily analytical environment, with at least 2 years of people management experience
    • Strong quantitative background in data analysis and modeling. SQL and data visualization is a bonus!
  • Skill Sets & Behavioral Traits:
    • Problem Solving: Our ideal candidate has the ability to structure problems, conduct analysis and synthesize insights. We’re looking for a thought leader who can own and refine a perspective to drive solutions.
    • Execution: Our ideal candidate is action oriented with the ability to develop and manage end-to-end project plans and assume ownership of implementation
    • Communication & Collaboration: You have strong written and verbal communication skills and the ability to partner cross functionally to drive large scale initiatives
    • Leadership: 
      • Strong people management skills with a proven track record in successfully coaching and developing direct reports. 
      • Thought partnership: You are a strategist with an innovative approach. You’re dedicated to the business and identifying ways to drive large scale impact.
    • You are highly adaptable and able to thrive in ambiguous environments
    • You are humble, highly driven and detail-oriented

Bonus Points:

  • You have experience with sales incentive compensation management systems (i.e. Xactly).
  • Have worked with Looker/LookML

The Better mission is rooted in values that drive us.

  • We do what’s in the best interest of the consumer, not ourselves
  • We have growth mindsets, not fixed ones
  • We believe that success lies in execution, not credentials
  • We act like owners, not just employees
  • We work to find answers on our own, not wait for them to be given to us 
  • We optimize for mission, not ego

Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.

Better Benefits & Compensation

Our total rewards package consists of base salary, equity, benefits, and opportunity for yearly cash bonus. Some of our benefits include:

  • Comprehensive healthcare, retirement, and voluntary benefits. Think medical, dental, vision, savings accounts, 401k, and more.
  • Personalized care and tools for realizing your mental health and wellness goals
  • Robust wellbeing offerings that allow you  unlimited access to virtual fitness, meditation, yoga, cooking classes, homeschooling preparedness, physical therapy, and more.
  • Unlimited time off (with manager approval)
  • 12 weeks of paid parental leave after 90 days of employment, and 20 weeks after 24 months of service.
  • Inclusive fertility benefits for you or your eligible dependents, regardless of participation in a Better medical plan.

Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to [email protected]. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • Node.jsFrameworks

Location

5 Park Plaza, Irvine, CA 92662

An Insider's view of Better

How would you describe the company’s work-life balance?

The work life balance here at better is great! My schedule is always consistent and my management team is very flexible when time off is needed. Having unlimited paid time off is very helpful when you need a personal day, time off for a holiday or just need some time for vacation.

Jessica Mendez

Processing Expert

What does your typical day look like?

As a Loan Consultant Associate, I communicate with borrowers daily to guide them through the biggest transaction of their lives- their mortgage transaction! This includes going over their application, rate options, and ensuring they’re familiar with the Better process. I ensure that all my borrowers feel taken care of and at ease with the process.

Mak Bonakdar

Loan Consultant Associate

What makes someone successful on your team?

Borrower-Centric Mindset! Closers need to be able to connect with the borrowers and help guide them through the conclusion of this transaction which for most people is one of the largest transactions of their lives.
Creative Problem Solvers- Closers need to think outside the box to solve issues and get the file closed.

Derek Steel-Waas

Closing Expert Manager

What’s the vibe like in the office?

Our office vibe is really warm and inviting. We have lunch together, do happy hours in the office, and celebrate birthdays!
Our open office space allows for a lot of interdepartmental collaboration and everyone is always willing to help each other out. I feel lucky to say that I can truly call my coworkers my work family!

Anna Anthony

Client Success Manager

What are Better Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
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