Senior IT Helpdesk

| Greater LA Area
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Team and Role Overview

Relativity Space is creating the first autonomous rocket factory.  Our vision is to build the future of humanity in space – starting with rockets.  We have an ambitious mission, and we understand that it takes a village to achieve that.

We are looking for an experienced Senior IT Helpdesk to join our growing team at our headquarters. In this role, you will be part of a team supporting our company’s desktop, server, and end-user environments. You will be responsible for day to day end user and help desk support, server support, and overall infrastructure support; Active Directory and user access; hardware and software upgrades; as well as application support including Microsoft Office365 and Atlassian products.

You will be rolling up your sleeves to support these functions, while also being an individual contributor to cross-functional teams.  The ideal candidate will have great work ethics, integrity, and an ability to thrive in a hyper-growth and ever-changing environment.

Come join our mission of building humanity in space!

The Mission/Outcomes and Objectives

To help us support our growing 3D printing capabilities and rocket manufacturing, as an Senior IT Helpdesk at Relativity, you will

  • Enhance Relativity’s IT team to support our rapid growth across multiple sites.
  • Ensure continued up-time on our services and infrastructure throughout the company and across all of our sites.
  • Actively participate in the team’s daily tasking and support requirements.
  • Plan and implement road maps for software and hardware upgrades across the company.
  • Ensure we continue to implement and follow best practices across our systems and infrastructure to achieve our mission and goals.

Candidate Profile

To be successful in this role, you should have 5+ years of experience in IT systems, both server and desktop administration, ideally in small-to-mid-sized, high-growth environments at a technology company.  Prior experience working across various IT systems, applications and infrastructure (including cloud and SaaS applications), and a deep passion for hands-on technical problem solving are critical.  You thrive in ambiguous environments, are passionate about technology and finding ways to automate tasks, and have an untiring focus on excellent results.

Minimum Required Skills and Competencies

  • Bachelor’s degree, and 5+ years of experience in end-user and server support and engineering
  • Expert in Windows desktop and server environments
  • Skilled in Windows domain architecture experience
  • Experience in managing windows active directory and user access controls
  • Experience with SaaS application support
  • Experience with Microsoft Office 365 support
  • Experience in participating in help desk support
  • Ability to lift equipment weighing up to 40 pounds
  • Ability to work nights and weekends as needed

Preferred Skills and Competencies

  • Master’s degree, and 2+ years of experience in system administration
  • Knowledge or certification for Azure cloud administration
  • Experience with Atlassian products administration including Jira, Confluence, Bitbucket, and Bamboo
  • Scripting experience in PowerShell

This position must meet Export Control compliance requirements, therefore a United States Person as defined by 22 C.F.R.  § 120.15 is required.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


 

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • C++Languages
    • PythonLanguages
    • SqlLanguages
    • CreoDesign
    • ANSYSDesign
    • JIRAManagement

Location

Relativity is located near LAX in an industrial complex where we take up 4 buildings. We are easily accessible from the 405, near Randy's Donuts!

An Insider's view of Relativity Space

What’s the vibe like in the office?

Our office is very interesting--from the large and colorful art pieces on the walls to the large (and small) rocket parts all over. We also have screens all over that are casting live streams of our testing and manufacturing floor. You just feel like you are seeing the future of manufacturing unfold right before your eyes.

Nat

Lead Recruiter

What is your vision for the company?

We are creating an entirely re-imagined process to iterate and scale rockets quickly, eventually helping to build the future of humanity in space.

Tim

CEO and Co-Founder

What are some things you learned at the company?

I've never been at a company before that has so valued recruiting and the candidate experience in all stages of the interview process, from initial contact to even past onboarding. Everyone here respects each others' time and takes hiring very seriously. We have a high bar, but that means we've also cultivated a very talented team!

Samantha

Talent Operations Coordinator

What are Relativity Space Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
We provide 5 tiers of coverage through Anthem--2 of which are almost completely free for employees.
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Relativity Space provides equity to all full time employees, vesting over a 4 year period.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Relativity Space offers 20 days of PTO
Paid Volunteer Time
Paid Holidays
11 holidays--federal, and company wide
Perks & Discounts
Casual Dress
Company Outings
Relativity Space has quarterly off sites reviews, monthly celebration dinners, and regular social events
Stocked Kitchen
A wide variety of snacks are provided
Some Meals Provided
Weekly lunches for lunch and learn, all hands, and new hire lunches are provided
Happy Hours
Bi-weekly happy hours/socials
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Every other week, we host a lunch and learn to get learn about the exciting work other teams are doing!
Paid industry certifications
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