Senior Infrastructure Project Manager at iHerb

| Orange County
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Job Summary: This role will have responsibility for delivering mid to large scale initiatives in the short-term as well as building out a longer-term roadmap for iHerb's IT department. 

Job Expectations:

  • Lead leadership update forums to drive decision making and project transparency.

  • Drive support across functional projects and across the team.

  • Owne the creation, development, planning, and cross functional communication of launch planning.

  • Dive into the details of specific needs of each work stream to ensure high-quality, on-time execution.

  • Lead process definition and continuous improvement to create scalable work flows.

  • Own the delivery of the company’s long-term, global vision, strategy and roadmap for your area.

  • Act as the owner of a portfolio of products or features designed to advance our best-in-class customer experience.

  • Lead and influence business and technology stakeholders as well as leaders across the organization to drive strategic initiatives.

  • Lead business planning, determine the timelines and deliverables for the business and the broader organization.

  • Execute on tasks to deliver results and ensure alignment with our strategy.

  • Effectively communicate progress within the organization.

  • Provide clear internal communication to various stakeholder groups.

  • Manage ongoing processes on a daily basis.

  • Gather data and metrics to drive projects and measure success.

  • Conduct risk analysis, document risks, and control risk.

  • Discuss highly technical issues with software developers and stakeholders.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:


  • Multiple years of professional Project Management experience in Information Technology. 

  • Experience developing and delivering on project milestones with internal and external stakeholders.

  • Demonstrated ability to manage multiple complex projects and competing priorities in an ever changing environment.

  • Demonstrated ability to operate effectively and simultaneously in both tactical and strategic modes.

  • Proven project management skills and driving complex projects to success.

  • Passionate self-starter, decisive and able to move with speed to implement ideas.

  • Action and results oriented mentality and ability to problem-solve using creative thinking and innovation.

  • Fluent in English, demonstrated strong writing and verbal skills.

  • Demonstrated ability to work independently and autonomously using data to guide decisions.

Experience Requirements:

  • Generally requires 4-8 years of experience in project management in a fast-moving environment

Education Requirements:

  • Bachelor’s Degree required.  

Preferred Requirements:

  • Proven track record of delivering results in large, cross-functional initiatives.

  • Proven ability to identify, analyze, and solve ambiguous problems independently with an extreme attention to detail.

  • Demonstrated ability to successfully influence stakeholders without formal authority, leading cross functional teams across business units.

  • Technical fluency; comfort understanding and discussing technology concepts, schedule tradeoffs and new opportunities with technical team members.

  • Strong written and verbal communication and persuasion skills.

  • MBA preferred.

  • Experience in the eCommerce industry is a plus

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands:  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:  The noise in the work environment is usually moderate.  Other factors are:

  • Hectic, fast-paced with multi-level distractions
  • Professional, yet casual work environment
  • Office environment
  • Ability to work extended hours as required


At iHerb we strive for innovation, targeted at delivering a customer-centric experience while transforming the online shopping experience. We change direction and define ourselves in the idea that individually we are incredible but united our growth is infinite and paramount to our success. iHerb strives to be the global industry leader!
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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